Hello, Mariangio,

Thank you for contacting us and for using XStore.

Do you have the same behavior when it is not our theme is activated but Storefront (default WooCommerce theme)? Please do this test and let us know the result.

Kind Regards,
8theme team

Hello,

We have conducted tests, but we continue to receive emails in only one language https://prnt.sc/BpUaAyvNH5rs . Unfortunately, we have been unable to determine the cause of this issue.
We would like to suggest the following possible solutions:
1. Contact WPML directly for assistance.
2. Test a real order, as there may be issues with the test version.
3. Consider using the plugin that was previously used for translations.

Kind Regards,
8theme team

Hello, @Marco A Jimenez,

Please download template files by this link – https://we.tl/t-xNHLHQVfaC

Kind Regards,
8theme team

Hello, Oldguest,

We have tested a few product pages and here are our results:
1/ In case we come to this product for the same first time then loading time comes to 3-4s (that is pretty ok depending on weight of files/images/scripts etc. on page) = https://prnt.sc/BFNJDPjdrshO
2/ Any other time we come to the same page we see fast speed of loading page → https://prnt.sc/a9KcB4kyYRqu https://prnt.sc/k0xStbA_Ff4_ https://prnt.sc/5LkZq5cvsqOG
3/ By inspection the headers of any product page we notice that it has Cache control set to ‘no-cache’ value → https://prnt.sc/WO7cvxSvRIxl
The no-cache directive means that a browser may cache a response, but must first submit a validation request to an origin server https://www.imperva.com/learn/performance/origin-server/ . Such setting could be set in your .htaccess file on the server or globally across the server you are using, so you need to ask your hosting provider to fix such issue of ‘no-cache’ control. More information about cache controls you can read here → https://www.imperva.com/learn/performance/cache-control/ . About correct configuration cache controls (depends on your server) we recommend you read next article → https://www.keycdn.com/support/cache-control#cache-control-configuration

Kind Regards,
8theme team

Hello, Relstone,

Thank you for contacting us and for using XStore.

Do you mean this https://prnt.sc/JqBZhQ8mWStG ? What 3rd-party plugin do you use for this?

“it does not show and it does not add the add-on to the cart/checkout. ” – please provide screenshots of 1/where it doesn’t shown; 2/ where it shows when Storefront (default WooCommerce theme) is activated.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Please provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, ElenHub,

Thank you for FTP access, we need correct wp-admin access also. Please provide them – https://prnt.sc/4IvujjbcpNZ8

Kind Regards,
8theme team

Hello, Rich Kil,

Is there anything else we can help you with?

Kind Regards,
8theme team

Hello, Pronto Pasta,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Rich Kil,

Why you can’t? Have you tried it via Header Builder? We are not sure about your goal, but you can disable the Off-Canvas for cart here – https://prnt.sc/RoLDLj0ZPk1o or delete the Cart element from the header content and use HTML or Widget.

Kind Regards,
8theme team

Hello, ElenHub,

Thank you for letting us know.
We did nothing because have not got correct access to your site, but we are glad that you’ve found a workaround. This bug will be fixed in the next theme update.
Have a nice day.

Kind Regards,
8theme team

Hello, Kostoff,

Edit page using Elementor > column settings > width for mobile https://prnt.sc/Y0kO6zM6AeBQ

Kind Regards,
8theme team

Hello, Rich Kil,

Thank you for contacting us and for using XStore.

There is no such option, you can only select between types available in Theme Options > Header Builder > Cart.

Kind Regards,
8theme team

Hello, Adam,

We appreciate your prompt response.

8/ Classic (no builders) – https://prnt.sc/R4_-UUxY1b5x
Single product builder (customizer) – https://prnt.sc/BktGeQtbrysM
Single product (Elementor builder) – https://prnt.sc/w-q0srsOoERY
Please describe what exactly should be fixed from our side (what is displayed without our bulders)?

9/ To fix categories broken layout (before -> https://prnt.sc/MRNbrS9RPOa7 VS after -> https://prnt.sc/9QaLpAEKU0p5)

xstore/css/modules/woocommerce/archive.min.css
xstore/css/modules/woocommerce/archive.css
et-core-plugin/app/controllers/elementor/general/product-grid.php
xstore/woocommerce/content-product-cat.php

Kind Regards,
8theme team

Hello, ElenHub,

We can’t log in https://prnt.sc/-N7fVghmYJY6 Please whitelist next IPs – 176.98.92.188 and 176.98.70.171

Kind Regards,
8theme team

Hello, Adam,

Private Content

Kind Regards,
8theme team