We are sure that there is a cache and it is causing the problem.
1/ https://prnt.sc/s-lUL9KzDlvb
2/ We’ve created a completely new page and saved https://auri.rocketstaging.online/cart/
3/ Then we set that new page as Cart https://prnt.sc/vj8vojAj1Yi7
4/ After implementing additional changes on this new page, it still displays the cached old content (only the one that was initially saved).
You need to resolve the cache issue from your end, or build the content you desire on an entirely new page and then іудусе it as the Сart page, as we have described in points 2-3.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 31, 2023 at 14:35
Hello, Adam,
Private Content
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
October 31, 2023 at 14:04
Hello,
Sorry for the delay in answering.
1/ https://prnt.sc/z86ZS-W0FS0G – we do not see the mentioned payment provider. Please login to the site using the credentials you provided for us and record a video, so we can then repeat your actions. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
2/ Upon reviewing the logs, it appears that errors are originating from another plugin – https://prnt.sc/sCewC4-NXf1- . Could you please test how it functions when this plugin is disabled and confirm if everything is okay? I also noticed that this particular error is triggered when an email begins its dispatch, hence there is a probability.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 31, 2023 at 13:55
Hello, Kostoff,
We appreciate your prompt response.
Please provide us with temporary wp-admin to both sites, so we can compare settings too.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 31, 2023 at 13:45
Hello, HmirceaD,
Fixed. Please clear cache and check now.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 31, 2023 at 12:01
Hello, Adam,
Please provide us with FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
2/ Do not forget to find and translate strings for the XStore Core plugin.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 31, 2023 at 11:14
Hello, Cr3atorf1lm,
Thank you for contacting us and for using XStore.
Please provide an example.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
October 31, 2023 at 11:12
Hello, Kostoff,
Thank you for contacting us and for using XStore.
Do you mean page background?
Could you please record a problem that is visible to you? Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
What browser do you use? Please check from different browsers.
Go to Elementor > Tools > Regenerate CSS & Data, then clear cache and check the result.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 31, 2023 at 11:09
Hello, Martin,
Thank you for contacting us and for using XStore.
Please provide URL of page with the problem.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 31, 2023 at 11:06
Hello,
What browser do you use?
Do you see the same problem on our demos via your browser?
We are waiting for temporary wp-admin access from you.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 31, 2023 at 10:49
Hello,
Thank you for contacting us and for using XStore.
Theme Options > SEO > Custom Meta Description.
Or you can use SEO plugin to edit meta description, title etc of your site. For example Yoast SEO, All in one SEO pack or similar. Follow the plugin docs to adjust the mentioned things.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 31, 2023 at 10:47
Hello, Justnow,
Private Content
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
October 31, 2023 at 10:41
Hello, Dinus,
Thank you for getting in touch with us.
Please describe the desired result in more detail.
Unfortunately, our standard support does not include site optimization services. If you need help with this you can submit the request to the WPKraken team – https://wpkraken.io/?ref=8theme
Please provide the URL of your site and temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 30, 2023 at 16:46
Hello, Annabel,
You’re welcome!
What exactly strings are not translated? Please provide screenshots.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 30, 2023 at 16:23
Hello, Armatactica,
Thank you for your response.
Theme Options > WooCommerce > Single Product Builder > change width of section that contains gallery – https://prnt.sc/b7OXv6TQKp4B
Kind Regards,
8theme team
Rose Tyler
Support staff
October 30, 2023 at 16:19
Hello, LazyFly,
Thank you for contacting us and for using XStore.
We’ve checked on our test site: Theme Options > Styling/Colors > Background Image and it works fine – https://prnt.sc/CIuBNAoADEem
Please describe in more detail what exactly option works incorrectly.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 30, 2023 at 15:57
Hello, Annabel,
We appreciate your prompt response.
1/ Please check now.
After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.
