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Cant edit any site since the Last Update

This topic has 5 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by wemakemarkting

wemakemarkting

Participant

November 10, 2023 at 10:57

Hey,

since the last Update to XStore Core Version 5.2.3 I get a white screen if I try to edit any page.

I deactivated all the plugins and found that the problem is caused by the XStore Core plugin. You can view here: https://ibb.co/dgk3Jc5
https://ibb.co/hDsXTHQ

Also the page speed is really bad with this theme. how can i Improve it? I did the following: reduced css and javascript, compromised the images to webp, currently using wprocket for caching, turned all the improvement features inside the xstore theme options on

Thank you! 🙏

#373285 Copied Theme version: 9.2.3 WooCommerce version: 8.2.2

4 Answers

Rose Tyler

Support staff

November 10, 2023 at 13:26

Hello, Wemakemarkting,

Thank you for reaching out to us and for providing detailed information about the issues you’re experiencing with the XStore Core plugin after the recent update.

We understand how frustrating it can be to encounter a white screen when attempting to edit your pages, and we are here to help you resolve this as quickly as possible. To assist us in diagnosing the problem, could you please provide us with temporary admin access to your website? This will allow us to investigate the issue directly and determine the cause of the white screen error.
We do not have such a problem on our test sites.

Regarding the page speed concerns, we appreciate the steps you’ve already taken to optimize your site’s performance. In addition to what you’ve done, we can offer further assistance in identifying any other potential areas for improvement. We may need to review your current settings and configurations to provide more tailored advice.

Please send the requested access details securely, and rest assured that your information will be handled with the utmost care and confidentiality. Once we have access, we will promptly begin our investigation and work towards a resolution.

Thank you for your patience and cooperation. We look forward to helping you soon.

Kind Regards,
8theme team

#373333 Copied

wemakemarkting

Participant

November 13, 2023 at 12:59

Thanks for your reply. You find the Logindetails in private content area.

Thank you!

Please contact administrator
for this information.

#373604 Copied

Rose Tyler

Support staff

November 13, 2023 at 15:28

Hello, Wemakemarkting,

Thank you for your response.

1/ We’ve tried to edit one of the pages – Innenausbau using Elementor and we do not see any problem.
We would recommend you to clear cache and check one more time.
Please provide URL of page on which you face the white screen.

2/ We have tested your site on https://gtmetrix.com/ , https://prnt.sc/i9P36VIsh_Wy Please follow next recommendations:
– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
– Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;
– Avoid chaining critical requests – https://wp-rocket.me/google-core-web-vitals-wordpress/avoid-chaining-critical-requests/
– Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

We hope this information is helpful.

Kind Regards,
8theme team

#373622 Copied

wemakemarkting

Participant

November 13, 2023 at 16:22

Hey,

thanks for the fast response.

It was really a browser caching problem from my end, sorry I should have tried this… Works in incognito mode. Thanks for the testing.

I will give those recommendations a try. Thanks for the help.

#373635 Copied
Tagged: fix woocommerce edit issue, resolve wordpress update errors, troubleshooting woocommerce updates, woocommerce theme editing problems, wordpress update issues, wordpress woocommerce update solutions
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