Forum Replies Created

Viewing 30 posts - 12,121 through 12,150 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 08:52

    Hello, @angel,

    Please go to this page – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and click on Submit new topic https://prnt.sc/ibAgEGdfkK2P

    Describe your problem in more detail in the new thread. What exactly demo page you can’t edit?

    We will do our best to help you.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 08:43

    Hello, ProdbyDaan,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    You did not provide temporary wp-admin access, so we can not check your settings.

    Please check how emails work when all 3rd party plugins are disabled.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 08:38

    Hello,

    Thank you for reaching out to us with your queries. We’re more than happy to assist you with your requests regarding the shop page filters and customization options.

    1/ Here is an example – https://prnt.sc/-t6nJ7DxcaVe

    2/ We did not test such behavior, but you can try to use our new archive builder – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ If has Conditions that allow to creation of different layouts for different categories.

    3/ a – yes, you can.
    b – yes.
    both can be done a 2 different ways, depending on if you are using the new Archive Product Builder or not.
    c – Background color for all pages on site can be changed via Theme Options > Styling, for Shop page only via page settings – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/ , for particular elements or sections on the Shop page via custom CSS code or Elementor.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 08:27

    Hello, AdrianP,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We did not test eForm with our theme, because did not get requests from our customers.

    Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.
    If the problem is independent of the theme, contact the support of eForm. If the problem persists with our theme only, submit a request to our dev team on this page – https://www.8theme.com/taskboard/

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 08:20

    Hello, Rich Kil,

    Thank you for contacting us and for using XStore.

    This is independent of the theme, so we would recommend you contact support of WordPress and WooCommerce.
    Check your Administration Email Address in Dashboard > Settings > General, WooCommerce > Settings > Emails > Email sender options > “From” address.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 08:14

    Hello,

    “How do we activate that to show up on specific products” – To display a countdown timer on the product page, please edit the product settings to include the sale price, sale price dates, sale price start time, and sale price end time. Then, navigate to 8Theme Product Options > General > Sale Countdown and select either Single/List/Grid https://postimg.cc/fkhqHDBt

    “And lets say if we want to edit the way it looks is there a way to do that?” and “Can the way it appears be edited (the color, the icon of the flame to something else, the text)?” – styles can be changed using custom CSS code.

    ” Is there anyway to just show the timer on the products which are displayed on a page/shop pages and have them NOT show on the actual product page and vice versa?” – yes, here it is – https://prnt.sc/HBGaf39Nr-aU

    “Are the timers linked? will the timer show the same time if it is displayed on the page and then once you click the product?” – yes, in case you configured it for product https://prnt.sc/yJxbx8vgkvIq

    c, d, f – there are no such options right now, unfortunately. We would recommend you to contact the support of WooCommerce and ask for advice, maybe they will sagest you additional plugins that can be used this this.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 08:04

    Hello, Razr1911,

    We appreciate your prompt response.

    1/ ” if anyone list product as a auction” – Not sure how it can be done, but the next Custom CSS code will affect all products with .product-type-auction class:

    .product-type-auction .etheme-add-to-cart-form form .quantity,
    .product-type-auction .et-single-buy-now, 
    .product-type-auction div.quantity~.et-or-wrapper {
        display: none;
    }

    the result > https://prnt.sc/JNw_qX3YifM0

    2/ Please provide temporary FTP access, so we can take a closer look.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 07:53

    Hello, Stephan,

    You can activate XStore now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 07:51

    Hello, @BEHS,

    We do not say you to disable Elementor Pro plugin, and XStore is compatible with this plugin (other our customers use Elementor Pro without this problem).
    We recommend you contact support of Elementor Pro and ask if there is anything that they can do from their side to help you.
    Please let us know their answer.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 07:48

    Hello, Andpixels,

    Thank you for your response.

    Please temporarily activate the Storefront theme and let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 16:50

    Hello, Andpixels,

    Thank you for getting in touch with us.

    Where exactly did you select “All” and from what exactly page pagination doesn’t disappear? Please provide a screenshot and URL of the page.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 16:48

    Hello, AshleyW,

    We appreciate your prompt response, but we can’t connect FTP:

    Error:        	Connection timed out after 20 seconds of inactivity
    Error:        	Could not connect to server

    Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by IP or something else that doesn’t allow us to connect?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 16:44

    Hello,

    Thank you for contacting us and for using XStore.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 16:40

    Hello, Marquand,

    Thank you for contacting us and for using XStore.

    Please provide URL of your site and temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 16:38

    Hello, Chris0483,

    Thank you for contacting us and for using XStore.

    You need to rename this https://prnt.sc/3cfZhYsQeMof to xstore-core-fr_FR.po

    Then find and translate strings via Loco translate > Plugins > XStore Core.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 16:35

    Hello,

    Thank you for your response.

    Private Content

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 16:31

    Hello, @BEHS,

    We appreciate your prompt response.
    The problem is solved once we disable the Elementor Pro plugin.
    Please contact the support of Elementor Pro to get further assistance.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 16:20

    Hello, Leveltgp,

    Thank you for contacting us and for using XStore.

    Edit Home page content using Elementor – https://prnt.sc/FbUpRtCLzi7I

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 16:15

    Hello, Aeroengineer54,

    Thank you for contacting us and for using XStore.

    Please check the header now – https://prnt.sc/aBPx1JFXyf5y

    About products, please check now – https://prnt.sc/pNIeA4pzh43n

    If you have any additional questions or concerns, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 14:59

    Hello, PJone,

    “we doesn’t have this color setting options like you show us in the video.” – the video was recorded from your site, mentioned options are available for this search type – https://prnt.sc/uNuOVPOKQZjX , but not for this https://prnt.sc/CRWDUFFK7cgX https://prnt.sc/2I4zNwNPCLeXhttps://www.8theme.com/taskboard/

    “is this an ajax issue with your theme options?
    Can you please check this?” – we do not see issues, we use google chrome as browser too.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 14:34

    Hello, PJone,

    We appreciate your prompt response.

    “Now we still have problems with the XStore Builder (Theme Options).
    Some things are not saved.” – please describe in more detail with examples.

    Please post your request about the new option for full-width search on this page – https://www.8theme.com/taskboard/ , then our dev team will read it.

    “Then I would also have to change the color of the search field and font color as well.
    I don’t have any color change options under “Search”.
    Where did you hide this function again?” – different settings are shown depending on the Search type, for example – https://gyazo.com/4f7f2a8f11554396d5b3ab9545a3a7c8
    For the full-width search, there are no color settings, so custom CSS code can be used only, right now.
    This is not a bug, just no one asked about these settings, so the dev team did not add settings that are not needed for most customers. Please post your request to our dev team, as was mentioned, and other customers will be able to vote for new settings via Trackboard.
    We hope for your understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 14:18
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 14:10

    Dear Khurram Virk,

    We do not see the mixed content problem on your live site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 14:08

    Hello,

    Thank you for your response.

    You are using Single Product Builder, so the sidebar position is taken from Theme Options > WooCommerce > Single Product Builder.

    We’ve created a custom template without a sidebar, please check now – https://gyazo.com/523a7d4de9f3fbb848ada4684066da6c > https://gyazo.com/0496acd3f9e64a601fab4c56d8e1b426

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 13:57

    Dear @Dilan,

    Thank you for the temporary wp-admin access.

    Theme Options > Styling > Main color.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 13:42

    Hello,

    https://gyazo.com/889e342afebab1acee32287d17b8a9a6

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 13:40

    Hello, @Wowels,

    We appreciate your prompt response.

    Please provide FTP access, we need to check the problem more deeply.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Best Regards,
    The 8Theme Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 13:20

    Hello,

    We appreciate your prompt response.

    Via the browser console, we can see the following errors – https://prnt.sc/hpXi__YYVwH3 which were caused by 0 in menu item settings.
    Please clear the cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 11:58

    Hello, Aselin,

    Thank you for contacting us and for using XStore.

    Please provide the URL of your site and a link to the desired demo version.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 11:49

    Hello, PJone,

    We would like to express our sincere gratitude for your continued patronage and for being a loyal customer.

    Please be assured that our team is here to provide the utmost support and assistance.
    Regarding the PHP version, we regret to inform you that we are unable to make changes on your behalf, but your hosting provider can.

    We are pleased to inform you that the Slider Revolution plugin has been successfully installed on your website.

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

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Viewing 30 posts - 12,121 through 12,150 (of 68,231 total)
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