Problems with Product Pages when a product is selected – popup causes page to freeze

This topic has 2 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Bleached
    Bleached
    Participant
    December 4, 2023 at 15:39

    Hi there,

    There is a problem on our website. When a product page and product is selected, a sidebar popup appears. However the it is impossible to get rid of the sidebar even when the X icon is clicked.

    See the attached screenshots which show the sequence of what takes place.

    Please help,

    Much appreciated,

    Kind regards,
    Greg

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2023 at 16:04

    Hello, Bleached,

    Thank you for reaching out to us and bringing this issue to our attention.

    Please make sure that the problem is no caused by your custom changes in files or by a 3rd-party plugin.

    Kind Regards,
    8theme team

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