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Problems with Product Pages when a product is selected – popup causes page to freeze

This topic has 2 replies, 2 voices, and was last updated 5 months ago ago by Rose Tyler

Bleached

Participant

December 4, 2023 at 15:39

Hi there,

There is a problem on our website. When a product page and product is selected, a sidebar popup appears. However the it is impossible to get rid of the sidebar even when the X icon is clicked.

See the attached screenshots which show the sequence of what takes place.

Please help,

Much appreciated,

Kind regards,
Greg

Please, contact administrator
for this information.

#375635 Copied Theme version: 9.2.5 WooCommerce version: 8.3.1

1 Answer

Rose Tyler

Support staff

December 4, 2023 at 16:04

Hello, Bleached,

Thank you for reaching out to us and bringing this issue to our attention.

Please make sure that the problem is no caused by your custom changes in files or by a 3rd-party plugin.

Kind Regards,
8theme team

#375643 Copied
Tagged: page freeze solution, popup freeze issue, product page problems, product selection, woocommerce, wordpress templates
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