Hello, W2M,

We appreciate your contact and the opportunity to address the concern you have raised.

Kindly verify that the issue you are experiencing is not a result of any third-party plugins on your website or modifications made to the code.

We are grateful for your cooperation and patience in this matter. We eagerly await your reply.

Best Regards,
8Theme’s Team

Dear GTP,

We appreciate your prompt response.

3) Please be informed that the autoplay speed can be adjusted through the settings of the respective element.

4) We apologize for the delay in responding to your inquiry. The thread had been mistakenly marked as resolved and closed. We have since reopened it and you can expect a response shortly.

Best regards,
The 8Theme Team.

Hello, Francesco Azzaro,

We appreciate you reaching out to us and for your continued use of XStore.

To assist you further, we kindly request that you provide us with the URL of the page where the issue is observable. Additionally, if possible, please capture a video recording of the problem to help us better understand the situation.

Furthermore, we would be grateful if you could verify whether the issue remains when the “Ajax Add To Cart” feature is deactivated through the Theme Options.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Abdullah Faisal,

We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins on the site.
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/
Thank you for your understanding and cooperation. We look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Peter,

We appreciate your prompt response.

We would like to inform you that to alter the background color of the Shop page, you may insert custom CSS code. Please navigate to Theme Options, then select Theme Custom CSS, and finally, choose Global. The following code can be used:

.post-type-archive-product .page-wrapper {
    background-color: red;
}

We trust this will assist you in achieving the desired customization.

Best Regards,
The 8Theme Team

Hello @ljimenez,

We would like to inform you that we have updated the custom code. We kindly ask you to review the changes at your earliest convenience.

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

1/ Could you kindly provide us with the URL of the page where you are experiencing issues with the Product Categories arrow?

2/ Upon reviewing your Checkout page, we did not encounter the issue mentioned. Would it be possible for you to capture a video illustrating the problem for our better understanding?

3/ Are you referring to the steps outlined in this screenshot: https://prnt.sc/3B_Atx9bYkNd ? If so, the following custom CSS code may be applied to achieve the desired effect:

.cart-checkout-nav-simple a {
    color: white;
}

4/ Additionally, you may use the CSS code below to modify the appearance of the required field indicator:

.woocommerce form .form-row abbr.required {
    border-bottom: none;
}

We look forward to your reply and are here to assist you with any further queries or concerns.

Kind Regards,
8theme team

Hello @ljimenez,

We would like to inform you that the options you have referenced are specifically designed for the checkout page and do not apply to the cart page. For your convenience, we have provided screenshots to illustrate this:https://prnt.sc/pkUYJYzSaXKn https://prnt.sc/gu5JB7unLMxO

https://imgbb.com/WDq5Hdc – we are pleased to report that the issue you highlighted has been resolved.

Should you wish to access more advanced customization options, we encourage you to start utilizing our builders for the cart and checkout pages https://prnt.sc/rqTXJeGzbXJX
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

We appreciate your understanding and are here to assist you with any further inquiries.

Kind Regards,
8theme team

Hello, @Mike,

We appreciate your prompt response.

We kindly request that you implement the following custom CSS code:

#shipping_method li {
    flex-wrap: wrap !important;
}

Best Regards,
The 8Theme Team

Hello @ljimenez,

We would like to inform you that the content in question has been successfully disabled. You can find this adjustment in the following location of your website’s dashboard: Appearance > Widgets > Cart area.

Kind Regards,
8theme team

Hello @ljimenez,

We regret to inform you that we are unable to view the theme file following the establishment of a connection – https://prnt.sc/DID7YbY6dql- . We kindly request that you verify the intended destination folder at your earliest convenience.
We appreciate your prompt attention to this matter.

Kind Regards,
8theme team

Hello, W2M,

We appreciate you reaching out to us and for choosing XStore for your needs.

We kindly request that you initiate a new discussion thread for your inquiry by visiting our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/. When doing so, please provide a more comprehensive description of the issue you are encountering.

Additionally, could you please confirm the PHP version currently in use? We recommend downgrading to PHP 8.0 for optimal compatibility.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Marialena,

Thank you for reaching out to us with your query.

To remove a private page from the main menu, you do not need to create a new menu. You can simply edit the existing menu by following these steps:
1. Navigate to your WordPress dashboard.
2. Go to ‘Appearance’ and then click on ‘Menus’.
3. Select the menu you wish to edit from the dropdown list and click ‘Select’.
4. Find the private page you want to remove in the list of menu items.
5. Click on the arrow icon in the top right-hand corner of the menu item box to expand it.
6. Click on the ‘Remove’ link to delete the page from your menu.
7. After you have removed the page, be sure to click the ‘Save Menu’ button to apply the changes.

If you encounter any issues or have further questions, please do not hesitate to contact us. We are here to assist you.

Best Regards,
8Theme’s Team

Hello, TomP,

In this case, we advise you to check your custom modifications in the mentioned file or contact the person who edited the file. We apologize, but we cannot be responsible for custom code added by someone else. We hope for your understanding.

Best Regards,
The 8Theme Team

Hello, Tanguy,

We appreciate you reaching out to us and for choosing XStore for your needs.

To assist you, we kindly request that you provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and ensure that we can offer the most accurate support.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team