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Problems with extra product options for WooCommerce

This topic has 4 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

Francesco Azzaro

Participant

December 15, 2023 at 17:59

Hi, after the latest update I’m experiencing compatibility problems with the plugin “Extra Product Options & Add-Ons for WooCommerce”
Before it worked very well, now when I select an extra option on the products inserted, they are not added to the cart. and I only display shipping prices.

I understood that the problem depends on the theme and not on the plugin, because I tried with a default WordPress theme and the plugin works. Can you help me solve the problem? Thank you!

Please, contact administrator
for this information.

#376844 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

3 Answers

Rose Tyler

Support staff

December 17, 2023 at 13:52

Hello, Francesco Azzaro,

We appreciate you reaching out to us and for your continued use of XStore.

To assist you further, we kindly request that you provide us with the URL of the page where the issue is observable. Additionally, if possible, please capture a video recording of the problem to help us better understand the situation.

Furthermore, we would be grateful if you could verify whether the issue remains when the “Ajax Add To Cart” feature is deactivated through the Theme Options.

Thank you for your cooperation.

Kind Regards,
8theme team

#376914 Copied

Francesco Azzaro

Participant

December 18, 2023 at 12:22

Hi, if I disable Ajax the problem is solved. However, I noticed another problem: now, if I empty the cart, the mini-cart continues to mark the product number. If I refresh the page it gets deleted.

Please contact administrator
for this information.

#377006 Copied

Rose Tyler

Support staff

December 18, 2023 at 13:34

Hello, Francesco Azzaro,

Thank you for your swift reply.

We kindly request that you enable the “Always Load ‘Wc-Cart-Fragments'” feature, which can be found under Theme Options > Speed Optimization. Please proceed with this action and observe the functionality thereafter.

We would be grateful if you could inform us of the outcome following this adjustment.

Kind Regards,
8theme team

#377015 Copied
Tagged: extra product options problems, troubleshooting woocommerce, woocommerce issues, woocommerce product options, woocommerce theme problems, wordpress woocommerce solutions, wordpress woocommerce themes
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