Hello, Komi,

We have carefully followed the procedures outlined in your video and upon replication, we found that the process operates correctly without encountering the issue you mentioned.

Upon review, we noticed that you are utilizing a CDN, as evidenced by this screenshot: https://prnt.sc/e5D7VYw56ClC. We kindly request that you temporarily deactivate the CDN caching and then proceed to verify the functionality of the cart. We would greatly appreciate it if you could inform us of the outcome following this adjustment.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

Hello, Jatin,

We would like to inform you that the correct code has already been provided to you. Please proceed to insert it into the specified location as indicated.

Kind Regards,
8theme team

Hello, Komi,

We kindly request that you capture a video demonstrating the issue at hand. Once recorded, please upload the video to a file-sharing service and share the link with us.

Additionally, we would appreciate it if you could grant us temporary access to your WordPress admin panel. This will enable us to review your settings and assist you more effectively.

Kind Regards,
8theme team

Hello, @inf3cti0n95,

I would like to inform you that the data in question is stored within the product variation meta field under the key ‘et_variation_gallery_images’. The data is preserved in the form of an array, with each element being the ID of an image.

Should you be utilizing the “WooCommerce Additional Variation Images” plugin, it will be necessary to alter the meta field key to ‘_wc_additional_variation_images’ to ensure proper functionality.

Kind Regards,
8theme team

Hello, Rakibul,

Thank you for contacting us and for using XStore.

For optimal performance, we recommend using Cloudflare as your CDN provider (we use it on our demos). Cloudflare is known for its reliability, extensive network of servers, and compatibility with a wide range of themes, including ours. It offers a variety of features that can help improve your website’s loading times, security, and overall user experience (please note that we provide support for our theme only).
Additionally, you may consider other reputable CDN services such as KeyCDN or StackPath.

Kind Regards,
8theme team

Hello, Gurhan,

We appreciate you reaching out to us.

Kindly proceed by navigating to the ‘Pages’ section, then select the ‘Edit Home Page’ option. Once there, please access the ‘Page Layout’ settings and proceed to remove the custom logos. You can refer to the following screenshot for guidance: https://prnt.sc/Od1gJ0IOjs4R

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Inf3cti0n95,

We kindly request that you download the necessary files via the provided link https://we.tl/t-yaCtjYWHNR . Once downloaded, please proceed to edit a page using Elementor and import the template onto your site https://elementor.com/help/template-library/

Best Regards,
8Theme’s Team

Hello, Komi,

Thank you for reaching out to us with your concerns.

We kindly request that you enable the “Always Load ‘Wc-Cart-Fragments’” feature, which can be found under Theme Options > Speed Optimization. Please proceed with this action and observe the functionality thereafter.

We would be grateful if you could inform us of the outcome following this adjustment.

Kind Regards,
8theme team

Hello, Alex91,

You’re welcome!

We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

Kind Regards,
8theme team

Hello, Joebuston,

We appreciate you reaching out to us and for choosing XStore for your needs.

Could you kindly provide us with the URL of the topic on our support forum where we previously addressed your issue? This will enable us to assist you more efficiently.

We would like to gently remind you that while we strive for broad compatibility, we cannot guarantee that our theme will function seamlessly with all third-party plugins. In certain instances, additional customization may be required to ensure compatibility between the theme and plugins. Regrettably, it is beyond the capacity of the theme author to ensure compatibility with every plugin available, and such customizations fall outside the purview of our standard support services.

Thank you for your understanding.

Kind Regards,
8theme team

Hello, ProdbyDaan,

We kindly request that you attempt to implement the following custom CSS code:

@media only screen and (max-width: 768px) {
    .cart_totals .cart-subtotal,
    .cart_totals .shipping,
    .cart_totals .order-total {
        display: grid;
    }
}

Kind Regards,
8theme team

Hello, Inf3cti0n95,

Thank you for reaching out to us with your concern. We understand that you are experiencing difficulty copying the widget template to your website.

We wish to inform you that changes have been implemented on our server and the problem is fixed.
Should you continue to experience any issues, it is likely that the problem lies with your server rather than the feature itself. We kindly request that you reach out to your hosting provider’s support service for further assistance.

Additionally, could you please specify which particular element or page you are looking to import? We are prepared to send you a file for the template import.

Best Regards,
8Theme’s Team

Hello, Muhamed,

We would like to inform you that we have provided a response to your inquiry on December 18. Kindly review the Private Content section of our previous reply for the details.

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

We would like to inform you that the page in question is a single product page https://xstore.8theme.com/elementor2/sport/product/actionpace-pro/. To access the relevant settings, please navigate to Theme Options, then select WooCommerce, followed by Single Product Builder, and finally Import/Export.
Should you require it, we are prepared to provide you with a file containing the necessary settings that can be imported directly into your website.

Kind Regards,
8theme team

Hello, @Natali,

We apologize for any inconvenience caused.

We kindly request that you rename the files back to “xstore-uk.po” and “xstore-core-uk.po,” as these are the correct names for the Ukrainian language translations.

Please note that Loco Translate does not support the creation of a multilingual site. To establish a multilingual site, you will need to use one of the plugins listed here: https://colorlib.com/wp/wordpress-multilingual-plugins/

Regarding the text you have provided, we need to investigate the issue further. Could you please provide us with temporary FTP access to facilitate this process?

Thank you for your cooperation and understanding.

Kind Regards,
8theme team