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Viewing 30 posts - 11,551 through 11,580 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2023 at 07:57

    Hello, Pablostevens,

    We appreciate you reaching out and for your continued use of XStore.

    We kindly ask that you submit your request to our development team by completing the form located at the following link: https://www.8theme.com/taskboard/

    Your cooperation is greatly valued.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 18:08

    Hello, Komi,

    We have carefully followed the procedures outlined in your video and upon replication, we found that the process operates correctly without encountering the issue you mentioned.

    Upon review, we noticed that you are utilizing a CDN, as evidenced by this screenshot: https://prnt.sc/e5D7VYw56ClC. We kindly request that you temporarily deactivate the CDN caching and then proceed to verify the functionality of the cart. We would greatly appreciate it if you could inform us of the outcome following this adjustment.

    Thank you for your cooperation and understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 18:02

    Hello, Jatin,

    We have noticed that there have been changes made to the wp-admin access credentials and the website’s theme. Unfortunately, these alterations have restricted our ability to investigate the issue you are experiencing with the code.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 16:52

    Hello, Jatin,

    We would like to inform you that the correct code has already been provided to you. Please proceed to insert it into the specified location as indicated.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 16:50

    Hello, @Rakibul,

    We would like to inform you that we have updated the settings in the Header Builder. We kindly request that you review the changes at your earliest convenience.

    Yours sincerely,
    The 8Theme Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 16:42

    Hello, Komi,

    We kindly request that you capture a video demonstrating the issue at hand. Once recorded, please upload the video to a file-sharing service and share the link with us.

    Additionally, we would appreciate it if you could grant us temporary access to your WordPress admin panel. This will enable us to review your settings and assist you more effectively.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 16:40

    Hello, Jatin,

    We appreciate your prompt response.

    1/ To disable the quantity, please insert the following code into the Theme Options under Theme Custom CSS:

    .single-product .et_product-block .cart .quantity {
        display: none;
    } 

    2/ Regarding the concern you raised about the first image in the gallery, we would like to inform you that we have not encountered this issue on our test site. It is possible that the problem you are experiencing on your site may be due to a conflict with a third-party plugin. We kindly ask that you investigate this potential cause.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 16:16

    Hello, @inf3cti0n95,

    I would like to inform you that the data in question is stored within the product variation meta field under the key ‘et_variation_gallery_images’. The data is preserved in the form of an array, with each element being the ID of an image.

    Should you be utilizing the “WooCommerce Additional Variation Images” plugin, it will be necessary to alter the meta field key to ‘_wc_additional_variation_images’ to ensure proper functionality.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 16:00

    Hello, Jatin,

    We have noticed that we have not yet received the URL for your website. Could you please provide it at your earliest convenience?

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 15:58

    Hello, Rakibul,

    Thank you for contacting us and for using XStore.

    For optimal performance, we recommend using Cloudflare as your CDN provider (we use it on our demos). Cloudflare is known for its reliability, extensive network of servers, and compatibility with a wide range of themes, including ours. It offers a variety of features that can help improve your website’s loading times, security, and overall user experience (please note that we provide support for our theme only).
    Additionally, you may consider other reputable CDN services such as KeyCDN or StackPath.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 15:37

    Hello, TheOne,

    Thank you for contacting us and for using XStore.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

    Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

    Please ensure that you have a complete backup of your site before proceeding.

    Currently, we can’t check your single product settings because you edit the template right now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 15:31

    Hello, Gurhan,

    We appreciate you reaching out to us.

    Kindly proceed by navigating to the ‘Pages’ section, then select the ‘Edit Home Page’ option. Once there, please access the ‘Page Layout’ settings and proceed to remove the custom logos. You can refer to the following screenshot for guidance: https://prnt.sc/Od1gJ0IOjs4R

    Should you require any further assistance, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 15:27

    Hello, @DEVELOWEB,

    We are pleased to learn that you have successfully resolved the request. Should you require any further assistance, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 15:06

    Hello, Inf3cti0n95,

    We kindly request that you download the necessary files via the provided link https://we.tl/t-yaCtjYWHNR . Once downloaded, please proceed to edit a page using Elementor and import the template onto your site https://elementor.com/help/template-library/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 14:58

    Hello, Joebuston,

    We appreciate your prompt response.

    We are pleased to inform you that the necessary correction has been implemented in the following file: plugins/et-core-plugin/packages/st-woo-swatches/st-woo-swatches.php. Furthermore, please be assured that this fix will be incorporated into the forthcoming update of the plugin.

    Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 14:24

    Hello, Komi,

    Thank you for reaching out to us with your concerns.

    We kindly request that you enable the “Always Load ‘Wc-Cart-Fragments’” feature, which can be found under Theme Options > Speed Optimization. Please proceed with this action and observe the functionality thereafter.

    We would be grateful if you could inform us of the outcome following this adjustment.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 13:46

    Hello, @Freelancer,

    We appreciate your prompt response.

    Please provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 11:31

    Hello, Alex91,

    You’re welcome!

    We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 10:36

    Hello, Thedeancorp,

    We would like to express our gratitude for your prompt response and understanding. We wish you continued success in your business endeavors.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 10:34

    Hello, Joebuston,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    Could you kindly provide us with the URL of the topic on our support forum where we previously addressed your issue? This will enable us to assist you more efficiently.

    We would like to gently remind you that while we strive for broad compatibility, we cannot guarantee that our theme will function seamlessly with all third-party plugins. In certain instances, additional customization may be required to ensure compatibility between the theme and plugins. Regrettably, it is beyond the capacity of the theme author to ensure compatibility with every plugin available, and such customizations fall outside the purview of our standard support services.

    Thank you for your understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 10:10

    Hello,

    We kindly request that you furnish us with the URL of your website along with temporary administrative access credentials for the WordPress dashboard. This will enable us to review your settings thoroughly.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 10:08

    Hello, ProdbyDaan,

    We kindly request that you attempt to implement the following custom CSS code:

    @media only screen and (max-width: 768px) {
        .cart_totals .cart-subtotal,
        .cart_totals .shipping,
        .cart_totals .order-total {
            display: grid;
        }
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 09:51

    Hello, ProdbyDaan,

    We have noticed that you are currently making edits to the Cart page, we kindly request that you remove the text https://prnt.sc/34xXLwKFwqgX and use the shortcode as previously outlined in our instructions.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 09:32

    Hello, Inf3cti0n95,

    Thank you for reaching out to us with your concern. We understand that you are experiencing difficulty copying the widget template to your website.

    We wish to inform you that changes have been implemented on our server and the problem is fixed.
    Should you continue to experience any issues, it is likely that the problem lies with your server rather than the feature itself. We kindly request that you reach out to your hosting provider’s support service for further assistance.

    Additionally, could you please specify which particular element or page you are looking to import? We are prepared to send you a file for the template import.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 09:30

    Hello, Nebcreative,

    Thank you for contacting us and for using XStore.

    To assist you further, could you please confirm if you have consulted the following guide: https://www.8theme.com/documentation/docs/instagram-api-token/ ?
    Additionally, we would require the URL of your website along with temporary administrative access to your WordPress site.

    Could you, please, add our user ( 8themes@gmail.com ) to the list of the admins of your Instagram account https://www.facebook.com/business/help/1125825714110549?id=420299598837059
    ? Or temporarily share your access to check the issue in more detail.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 09:23

    Hello, Muhamed,

    We would like to inform you that we have provided a response to your inquiry on December 18. Kindly review the Private Content section of our previous reply for the details.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 09:21

    Hello, Alex91,

    We appreciate your prompt response.

    1-2/ Please be informed that we have successfully translated the specified strings using the Loco Translate plugin for both XStore and XStore Core.

    3/ You may apply the following custom CSS code by navigating to Theme Options and then selecting Theme Custom CSS:

    .popup-added-to-cart .product-section-02 .btn {
        text-transform: none !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 09:15

    Hello,

    We appreciate your prompt response.

    We would like to inform you that the page in question is a single product page https://xstore.8theme.com/elementor2/sport/product/actionpace-pro/. To access the relevant settings, please navigate to Theme Options, then select WooCommerce, followed by Single Product Builder, and finally Import/Export.
    Should you require it, we are prepared to provide you with a file containing the necessary settings that can be imported directly into your website.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 08:58

    Hello, G_Fresh Australia,

    We appreciate your prompt response.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    You can disable the Sticky cart via Theme Options, in this case, custom CSS code is not needed, or you may use the next code:

    .etheme-sticky-cart .mnm_table,
    .etheme-sticky-cart .mnm_form {
        display: none !important;
    }

    the result will be – https://prnt.sc/g1jYjm0-_tB2

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 08:53

    Hello, @Natali,

    We apologize for any inconvenience caused.

    We kindly request that you rename the files back to “xstore-uk.po” and “xstore-core-uk.po,” as these are the correct names for the Ukrainian language translations.

    Please note that Loco Translate does not support the creation of a multilingual site. To establish a multilingual site, you will need to use one of the plugins listed here: https://colorlib.com/wp/wordpress-multilingual-plugins/

    Regarding the text you have provided, we need to investigate the issue further. Could you please provide us with temporary FTP access to facilitate this process?

    Thank you for your cooperation and understanding.

    Kind Regards,
    8theme team

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Viewing 30 posts - 11,551 through 11,580 (of 68,227 total)
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