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I think there’s something wrong with my theme.

This topic has 4 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

jungeun

Participant

December 22, 2023 at 15:43

I think there’s something wrong with my theme. I suddenly opened the site and it turned out like this, but it doesn’t even seem to apply style, what’s the problem?
Header and all pages are out of layout. I think is deactivated just padding,margin, textstyle
Even if I modify it, it doesn’t work when I press pubilsh.
Is there a problem with this?

https://ibb.co/QdmwQH0
https://il-milano-fmmrqe3dha-du.a.run.app

#377473 Copied Theme version: 9.2.5

3 Answers

Rose Tyler

Support staff

December 22, 2023 at 16:18

Hello, Jungeun,

Thank you for contacting us and for using XStore.

https://ibb.co/QdmwQH0 – we kindly ask that you contact your hosting provider to address this matter.

To assist you more effectively, please grant us temporary access to your wp-admin. This will enable us to review your settings and provide the necessary support.

Kind Regards,
8theme team

#377478 Copied

jungeun

Participant

December 22, 2023 at 16:36

I think there is a problem with the css file other than the problem I provided you. I would appreciate your help. I don’t think I can read the layout, textsyle file, which part is wrong?

#377481 Copied

Rose Tyler

Support staff

December 22, 2023 at 18:02

Hello, Jungeun,

We are writing to kindly request temporary administrative access to your WordPress site, as well as FTP credentials, in order to thoroughly investigate the issue you have reported.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

#377488 Copied
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