Hello, Buf,

Thank you for the URL, but our answer will be the same: Regarding the megamenu, if it was constructed using a static block, it may only display properly on desktop devices. To enhance functionality across different devices, we suggest creating an alternative menu through the ‘Appearance’ section, then ‘Menus’, and subsequently selecting it via ‘Header Builder’ > ‘Mobile Menu’.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, GTP,

You’re welcome!

2b) To upload an image to your website, please navigate to the Dashboard, then proceed to the Media Library section.

url in the code should be the path to your image from the library, for example – https://prnt.sc/Hf3DFKVyOC9y

Should you require the code to be applicable across all pages on your site, you may insert it by going to Theme Options, selecting Theme Custom CSS, and then placing it in the Global section.

1/ There are no charts and tables elements in our theme, but you can read some articles online about how to achieve the desired result with Elementor, for example – https://elementor.com/blog/tablepress/

2/ yes.

3/ You’re welcome!

4/ We regret to inform you that we do not have the code or option you are inquiring about within our offerings. We encourage you to explore online resources, as they may provide the solution you are seeking.

Kind Regards,
8theme team

Hello, GTP,

1/ You’re welcome!
We are pleased to inform you that you have the ability to upload any SVG image of your choice -https://prnt.sc/zhYHoeXz4dnp

2/ Below is a sample of custom CSS code that you may find useful: https://prnt.sc/mbV3zFyw6wQJ

/* scroll width */
selector .etheme-modal-popup-inner::-webkit-scrollbar {
  width: 20px;
}
/* scroll track */
selector .etheme-modal-popup-inner::-webkit-scrollbar-track {
  box-shadow: inset 0 0 5px grey; 
  border-radius: 10px;
}
/* scroll handle */
selector .etheme-modal-popup-inner::-webkit-scrollbar-thumb {
  background: red; 
  border-radius: 10px;
}

3/ Yes.

Kind Regards,
8theme team

Hello, Alexander,

Thank you for contacting us and for using XStore.

We have noticed that you are currently operating the most recent version of the XStore theme; however, it appears that the version of the Core plugin in use is outdated. We kindly request that you proceed with updating the XStore Core plugin to ensure optimal performance and compatibility.

Kind Regards,
8theme team

Hello, Hakan Osman,

Kindly proceed to download the theme and Core plugin using the following link: https://we.tl/t-LeLvrYhguY

You will find the necessary settings under “Theme Options” then navigate to “WooCommerce” and select “Waitlist.” Additionally, you can access settings via “Theme Options” followed by “Header Builder” and then “Waitlist.”

Kind Regards,
8theme team

Hello, Hakan Osman,

Thank you for reaching out to us with your request.

Unfortunately, the feature you are seeking is not available by default at this time.

However, our dev team currently working on our own Built-in Waitlist. Would you like to test its archive on your staging/test site and provide us with your feedback then?

Kind Regards,
8theme team

Hello, Buf,

We appreciate you contacting us with your inquiry about the megamenu on your website.

Regrettably, we are currently unable to access your site. We kindly ask that you verify the site’s status and ensure it is operational.

Regarding the megamenu, if it was constructed using a static block, it may only display properly on desktop devices. To enhance functionality across different devices, we suggest creating an alternative menu through the ‘Appearance’ section, then ‘Menus’, and subsequently selecting it via ‘Header Builder’ > ‘Mobile Menu’.

Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, TheOne,

We regret to inform you that, as of now, we do not have a readily available solution. We kindly suggest that you reach out to Elementor Pro Support for additional assistance on this matter.

Kind Regards,
8theme team

Hello Mitul,

We hope this message finds you well. We would like to inform you that the issue you are currently experiencing is due to the custom CSS code, which can be reviewed at the following link: https://prnt.sc/CWHLaaQOXoBe

Best Regards,
The 8Theme Team

Hello, Iqbal1184,

We are reaching out to inquire about the current version of PHP you are utilizing. If it is convenient for you, we kindly request that you consider downgrading to PHP version 8.0. Upon completion of this adjustment, we would greatly appreciate it if you could inform us of any improvements.

Kind Regards,
8theme team

Hello, Dimitris Polychronis,

Thank you for reaching out to us.

To assist you further, we kindly request a more comprehensive description of the issue you are encountering, as well as the outcome you are aiming to achieve.

Additionally, we would be grateful if you could grant us temporary wp-admin access to your website. This will enable us to review your settings thoroughly.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, Lew-shop,

We appreciate you contacting us regarding your concern.

Could you kindly supply us with the URL of the page displaying the tester results, corresponding to the screenshot found at this link: https://prnt.sc/U1VGmFKUlLzk?

Kind Regards,
8theme team

Hello, Anastasiia,

We appreciate your prompt response.

Kindly proceed to clear your browser’s cache and then verify the functionality of the translations.

Best Regards,
The 8Theme Team

Hello, WeMee Store,

Please accept our apologies for the delayed response. We are currently experiencing difficulties with the login process. We kindly request that you disable the phone number login at your earliest convenience.

Furthermore, we require FTP access (not Hostinger Details) to proceed with our work. To clarify, we are in need of the FTP credentials, specifically the FTP host, FTP username, FTP password, FTP port, and FTP encryption type. We recommend that you contact your hosting provider for assistance in obtaining these details. They are best equipped to provide you with the necessary information and guide you through the process of establishing FTP access.

We appreciate your prompt attention to these matters and look forward to a swift resolution.

Best regards,
The 8Theme Team

Hello, Anastasiia,

We would like to express our gratitude for your swift response.

We have successfully established FTP access; however, we are encountering difficulties when attempting to log in to your Dashboard. Could you kindly verify the wp-admin credentials to ensure they are functioning correctly?

We appreciate your attention to this matter.

Kind Regards,
8theme team