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XCore is Broken and I need help fixing it.

This topic has 6 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Rose Tyler

the Hangar RC

Participant

January 10, 2024 at 05:04

Things are just broken.

Please, contact administrator
for this information.

#379411 Copied Theme version: 9.1.2 WooCommerce version: 8.2.2

5 Answers

Rose Tyler

Support staff

January 10, 2024 at 10:30

Hello, the Hangar RC,

Thank you for getting in touch with us.

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter.

Best Regards,
8Theme’s Team

#379456 Copied

the Hangar RC

Participant

January 10, 2024 at 17:07

Information you requested…

Please contact administrator
for this information.

#379536 Copied

Rose Tyler

Support staff

January 10, 2024 at 20:26

Hello, the Hangar RC,

We appreciate your prompt response.

We kindly request that you also provide us with FTP access.

Additionally, would it be possible for you to downgrade the PHP version to 8.0?

Best Regards,
8Theme’s Team

#379546 Copied

the Hangar RC

Participant

January 12, 2024 at 16:35

FTP Information

Please contact administrator
for this information.

#379739 Copied

Rose Tyler

Support staff

January 12, 2024 at 17:18

Hello, the Hangar RC,

Fixed. Please do not update the Core plugin before the theme update, next time.

Best Regards,
8Theme’s Team

#379750 Copied
Tagged: broken xcore, fix xcore, woocommerce, woocommerce help, wordpress templates, xcore, xcore repair
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