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Viewing 30 posts - 11,101 through 11,130 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2024 at 12:22

    Hello, Kristofair8306,

    We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2024 at 12:17

    Hello, Nielspeeter,

    Thank you for reaching out to us with your concern.

    We kindly request that you downgrade the PHP version to 8.1 and subsequently attempt to activate the WooCommerce plugin. Upon completion, please inform us of the outcome.

    Also, check if WooCommerce can be installed when not our theme, but the default woocommerce theme – Storefront is activated.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2024 at 12:00

    Hello,

    Thank you for reaching out to us with your query regarding the map functionality in the contact form. We understand how important it is for the map to work correctly on your website.

    Here is what we see in the browser console on your Home page – https://prnt.sc/apmrQ7ar3lpz Please read more – https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys Make sure that you added API, or provide temporary wp-admin access, so we can check your settings.

    We hope this answer is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2024 at 11:49

    Hello, Dombici Serban,

    Thank you for getting in touch with us.

    Theme options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2024 at 11:48

    Hello, Krzysztof,

    Thank you for reaching out to us with your query regarding the compatibility of XSTORE with High-Performance Order Storage (HPOS).

    We understand the importance of ensuring that all components of your website work seamlessly together. As of our latest updates, we have not encountered any known issues with HPOS integration. We did not test this plugin with our theme officially, so we can judge just based on reports from our customers.
    However, due to the complexity and variability of WordPress environments, we cannot guarantee that there won’t be any unique cases or configurations that might lead to issues.

    We recommend creating a backup of your website before enabling HPOS. This way, you can safely test the feature and easily revert back if necessary.
    Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2024 at 09:23

    Hello, MAHDAR,

    Thank you for contacting us and for using XStore.

    We kindly ask that you implement the following custom CSS code:

    .wc-block-components-form .wc-block-components-text-input label, .wc-block-components-text-input label {
        font-size: 11px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2024 at 08:24

    Hello, Mailo´s Petshop,

    Should you have any further inquiries or require assistance, please feel free to contact our support team. We are readily available to provide you with the help you need.

    For new questions, we kindly ask that you initiate a new topic at our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 18:20

    Hello, GTP,

    1/ We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.
    We apologize for any inconvenience this may cause.

    Enclosed is a screenshot of the buttons from your Home page: https://prnt.sc/teCghUqNegzH. Upon review, we have not identified any issues with them.

    2/ Yes, you can change rgba to hex codes (#). We also suggest that you explore the topic of RGBA online, as it may prove beneficial for your future endeavors. There are numerous articles available on this subject, and it is not directly related to our theme, so please feel free to utilize Google search for more information.

    For your convenience, here are some useful links:
    https://www.google.com/search?q=How+would+we+choose+the+colors+using+rgba%3F&oq=How+would+we+choose+the+colors+using+rgba%3F&aqs=chrome..69i57.279j0j9&sourceid=chrome&ie=UTF-8 > https://www.w3schools.com/html/html_colors_rgb.asp https://rgbacolorpicker.com/

    We appreciate your understanding and cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 18:04

    Hello, GTP,

    1/ Please find the updated video at the following link: https://we.tl/t-I4LQY0QXQF

    2/ The color ‘blue’ can be altered to ‘red’ or any other preferred color as demonstrated here: https://prnt.sc/wE8e_UZtU67W
    Similarly, adjustments to the border-radius can be made as shown in these screenshots: https://prnt.sc/LtS_W6tJ0Wqv > https://prnt.sc/VQ-J3yI6AwUB

    We have previously provided an example of the code, which appears to have been overlooked. If you require further customization, we recommend engaging a content manager who can assist you with these additional changes. Regrettably, we feel that our time and responses are not being fully considered. We are unable to create a personalized website for you, as this exceeds the scope of our support services. We can only provide code samples or assistance with theme-related issues.

    We appreciate your understanding and cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 17:50

    Hello, GTP,

    5/ Here is a screenshot from the website that you referenced in our previous communication: https://prnt.sc/NwG7NWm5BV6_

    Best wishes to you as well.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 17:47

    Hello, Mailo´s Petshop,

    We appreciate your prompt response.

    We kindly request that you rename the following file: https://prnt.sc/Sx_l7WZBhu9D to “xstore-de_DE.po” and relocate it to the “/wp-content/languages/themes/” directory.

    We’ve created a translation for the XStore Core plugin – https://prnt.sc/p0x8IPIqoKSG This will enable you to proceed with the translation process.

    “Hinweis: Änderungen an dieser Datei können überschrieben oder gelöscht werden, sobald WordPress aktualisiert wird” – can be ignored.

    We would also like to remind you that our responsibility does not extend to the maintenance or configuration of third-party plugins. Should you require assistance with any plugin not listed on our included plugins page (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), we advise you to reach out to the support team of the respective plugin directly.

    It is worth noting that each additional plugin may slightly reduce the performance of your site. Therefore, we recommend against activating numerous unnecessary plugins.

    We trust that you will find this information useful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 15:48

    Hello, Simonas,

    Edit the content of static block using Elementor https://prnt.sc/Zu7edXpAUB04 > https://prnt.sc/TkrOITRke9dq > change settings of Product Categories element – https://prnt.sc/iNu0u9dARyex

    Should you fail to observe any cahnges, please proceed to clear your browser’s cache or consider temporarily deactivating any cache plugins and CDN services you may be utilizing.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 15:44

    Hello,

    Thank you for reaching out to us with your concern. We understand how frustrating it can be to experience slow performance while editing pages.

    Do you mean the Home page?

    To begin with, it’s important to determine whether the slowdown is specific to the shop main page or if it’s a more widespread issue. Since you’ve mentioned that this does not occur when editing other pages, it could be related to specific content or features used exclusively on the shop main page.

    Here are a few steps you can take to help us diagnose and address the problem:

    1. **Clear Cache**: Start by clearing the cache from your browser, Elementor, and any caching plugins you might be using on your website. Sometimes, outdated cache data can cause performance issues.

    2. **Plugin Conflict Test**: Deactivate all plugins except Elementor, XStore Core and WooCommerce (if you’re using it) and see if the issue persists. If the performance improves, reactivate the plugins one by one to identify the culprit.

    3. **Theme Update**: Ensure that your theme and all plugins are updated to their latest versions. If the issue started after a theme update, it might be worth checking the changelog for any known issues or contacting the theme developer for a patch.

    4. **Elementor System Info**: Navigate to Elementor > System Info in your WordPress dashboard and check for any server limitations or errors that might be affecting performance.

    5. **Content Check**: Examine the elements and widgets used on the shop main page. Complex queries, high-resolution images, and excessive use of dynamic elements can slow down the page.

    6. **Server Performance**: Check with your hosting provider to ensure your server is performing optimally. Server resources can be a bottleneck for page loading times.

    7. https://prnt.sc/wk0_74fX4j8J please read https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/ or contact your hosting provider to get assistance. It is independent of the theme. Or just disable the mentioned in the error text plugin – Facebook Chat Plugin – Live Chat Plugin for WordPress, and check how the page editor works then.

    Thank you for your patience and cooperation. We look forward to your response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 15:32

    Hello, Peter,

    Thank you for reaching out to us.

    Themes include a number of perfect third-party plugins that greatly increase the theme opportunities and open new horizons for your store/blog. The installation of included plugins will be required once after the theme activation.
    In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
    You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    Upon review, we have noted that you have successfully installed the Elementor plugin on your website. Consequently, there is no requirement to install the WPBakery plugin. We kindly advise you to choose one page builder to utilize, as employing both simultaneously could potentially lead to compatibility issues.

    Should you have any further inquiries or require assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 15:01

    Hello, @Narcisus,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 14:35

    Hello, Simonas,

    We hope this message finds you well.

    We kindly request that you adjust the image size from 60 pixels to 120 pixels, as per the following link: https://prnt.sc/iNu0u9dARyex

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 14:29

    Hello, Peter,

    We are pleased to inform you that upon reviewing your website, we have not encountered any issues. It appears that the reactivation of the theme, as outlined in our documentation, has been successfully done by you.

    Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 14:22

    Hello, PanosN,

    Thank you for reaching out to us with your query.

    Please be advised that each SKU must be distinct/unique. In instances where product titles and SKUs are identical, it can lead to conflicts that adversely affect the functionality of the search feature. Regrettably, we do not have an immediate solution to this issue. As a workaround, we recommend disabling the SKU search option through the Theme Options.

    As an alternative, we encourage you to share your request on our Task Board at this link: https://www.8theme.com/taskboard/ . This platform allows our users to submit requests and ideas. If your suggestion gains sufficient votes from our community, our development team will seriously consider incorporating it into one of the upcoming updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 14:17

    Hello, Peter,

    We are pleased to inform you that we have successfully updated the theme –
    https://prnt.sc/MyCHPUkjSnSk We kindly request that you review the changes at your earliest convenience.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 14:14

    Hello, Dotbros,

    We appreciate you contacting us regarding your concerns about the performance of your website. We recognize the significance of ensuring that your site functions seamlessly and with optimal efficiency.

    The issues you are experiencing may be attributed to several factors, including:
    1) A large number of products
    2) An extensive amount of tags, attributes, and brands
    3) The impact of third-party plugins (such as filters and attributes)
    The greater the number of conditions and products, the more resources are required for filtering and searching.

    Upon reviewing your website at https://www.d****os.com/, we have observed that the server response appears to be somewhat slow. Additionally, your site contains over 500 products and numerous categories, brands, and filters, as well as a third-party search feature – https://prnt.sc/bIJysbWSOB1Y

    As a preliminary step, we recommend disabling all third-party plugins to check if this alleviates the loading issues. There is a possibility that this action could prove beneficial.

    Furthermore, we advise that you update the following plugins as indicated here: https://prnt.sc/Ilnl2Q_eZOim

    Regrettably, there is limited assistance we can provide from our end, as the complexity of conditions and the volume of products inherently demand more resources for filtering and searching.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 13:51

    Hello, Mailo´s Petshop,

    We appreciate your prompt response.

    Please provide temporary wp-admin access, so we can check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Also, provide screenshots of untranslated strings.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 13:50

    Hello, Peter,

    We appreciate your prompt response.

    https://prnt.sc/6KYBGW9d75sQ please provide the correct wp-admin access.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 13:19

    Dear Valued Customer,

    We hope this message finds you well.

    We have noted that other clients have not encountered similar issues when updating their staging sites. To assist you more effectively, we kindly request that you provide us with the URL and temporary wp-admin credentials. This will enable us to investigate your situation in greater detail.

    Thank you for your cooperation.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 13:10

    Hello, Mailo´s Petshop,

    Thank you so much for purchasing our theme and contacting our support center.

    Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    Every additional plugin slows down site a bit, so we would recommend you disable unrequired plugins.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 13:06

    Hello, Peter,

    We would like to draw your attention to an informative article that outlines the process for registering or deregistering your live/staging websites with the XStore theme. You can access the article via the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/.

    Should you require any assistance with the activation process, please do not hesitate to provide us with the URL of your site along with temporary administrative access to your WordPress dashboard.

    We are here to support you and ensure a smooth experience with our theme.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 12:33

    Hello, Peter,

    Thank you for contacting us and for using XStore.

    We kindly request that you take a moment to review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

    It is our sincere hope that this guidance will assist you in resolving your issue.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 08:16

    Dear Pip,

    We appreciate you contacting us regarding your issue.

    Kindly review the following article for guidance: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Should you require additional support, we kindly request that you provide us with temporary wp-admin access.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 07:28

    Hello, Pip,

    Thank you for reaching out to us with your concern. We understand that you have encountered an issue with updating the background images on Elemento’s sliders. We apologize for any inconvenience this may have caused you.

    Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 07:26

    Hello, Contradigital,

    Thank you for getting in touch with us.

    You can activate XStore now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2024 at 06:57

    Hello, Simonas,

    Thank you for getting in touch with us.

    Product categories template file – https://we.tl/t-ja5TBIydbh

    We added this block https://prnt.sc/oA6yd0cxSfjw to your Shop page via Archive Builder.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 11,130 results - 11,101 through 11,130 (of 68,227 total)
Viewing 30 posts - 11,101 through 11,130 (of 68,227 total)
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