Hello, @GTP,

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.
We apologize for any inconvenience this may cause.

Best Regards,
The 8Theme Team

Hello, Nielspeeter,

We appreciate your prompt response.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Also, provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

Hello, Kristofair8306,

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query regarding the map functionality in the contact form. We understand how important it is for the map to work correctly on your website.

Here is what we see in the browser console on your Home page – https://prnt.sc/apmrQ7ar3lpz Please read more – https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys Make sure that you added API, or provide temporary wp-admin access, so we can check your settings.

We hope this answer is helpful.

Best Regards,
8Theme’s Team

Hello, Krzysztof,

Thank you for reaching out to us with your query regarding the compatibility of XSTORE with High-Performance Order Storage (HPOS).

We understand the importance of ensuring that all components of your website work seamlessly together. As of our latest updates, we have not encountered any known issues with HPOS integration. We did not test this plugin with our theme officially, so we can judge just based on reports from our customers.
However, due to the complexity and variability of WordPress environments, we cannot guarantee that there won’t be any unique cases or configurations that might lead to issues.

We recommend creating a backup of your website before enabling HPOS. This way, you can safely test the feature and easily revert back if necessary.
Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best Regards,
8Theme’s Team

Hello, Mailo´s Petshop,

Should you have any further inquiries or require assistance, please feel free to contact our support team. We are readily available to provide you with the help you need.

For new questions, we kindly ask that you initiate a new topic at our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Best Regards,
8Theme’s Team

Hello, GTP,

1/ Please find the updated video at the following link: https://we.tl/t-I4LQY0QXQF

2/ The color ‘blue’ can be altered to ‘red’ or any other preferred color as demonstrated here: https://prnt.sc/wE8e_UZtU67W
Similarly, adjustments to the border-radius can be made as shown in these screenshots: https://prnt.sc/LtS_W6tJ0Wqv > https://prnt.sc/VQ-J3yI6AwUB

We have previously provided an example of the code, which appears to have been overlooked. If you require further customization, we recommend engaging a content manager who can assist you with these additional changes. Regrettably, we feel that our time and responses are not being fully considered. We are unable to create a personalized website for you, as this exceeds the scope of our support services. We can only provide code samples or assistance with theme-related issues.

We appreciate your understanding and cooperation.

Kind Regards,
8theme team

Hello, Mailo´s Petshop,

We appreciate your prompt response.

We kindly request that you rename the following file: https://prnt.sc/Sx_l7WZBhu9D to “xstore-de_DE.po” and relocate it to the “/wp-content/languages/themes/” directory.

We’ve created a translation for the XStore Core plugin – https://prnt.sc/p0x8IPIqoKSG This will enable you to proceed with the translation process.

“Hinweis: Änderungen an dieser Datei können überschrieben oder gelöscht werden, sobald WordPress aktualisiert wird” – can be ignored.

We would also like to remind you that our responsibility does not extend to the maintenance or configuration of third-party plugins. Should you require assistance with any plugin not listed on our included plugins page (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), we advise you to reach out to the support team of the respective plugin directly.

It is worth noting that each additional plugin may slightly reduce the performance of your site. Therefore, we recommend against activating numerous unnecessary plugins.

We trust that you will find this information useful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern. We understand how frustrating it can be to experience slow performance while editing pages.

Do you mean the Home page?

To begin with, it’s important to determine whether the slowdown is specific to the shop main page or if it’s a more widespread issue. Since you’ve mentioned that this does not occur when editing other pages, it could be related to specific content or features used exclusively on the shop main page.

Here are a few steps you can take to help us diagnose and address the problem:

1. **Clear Cache**: Start by clearing the cache from your browser, Elementor, and any caching plugins you might be using on your website. Sometimes, outdated cache data can cause performance issues.

2. **Plugin Conflict Test**: Deactivate all plugins except Elementor, XStore Core and WooCommerce (if you’re using it) and see if the issue persists. If the performance improves, reactivate the plugins one by one to identify the culprit.

3. **Theme Update**: Ensure that your theme and all plugins are updated to their latest versions. If the issue started after a theme update, it might be worth checking the changelog for any known issues or contacting the theme developer for a patch.

4. **Elementor System Info**: Navigate to Elementor > System Info in your WordPress dashboard and check for any server limitations or errors that might be affecting performance.

5. **Content Check**: Examine the elements and widgets used on the shop main page. Complex queries, high-resolution images, and excessive use of dynamic elements can slow down the page.

6. **Server Performance**: Check with your hosting provider to ensure your server is performing optimally. Server resources can be a bottleneck for page loading times.

7. https://prnt.sc/wk0_74fX4j8J please read https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/ or contact your hosting provider to get assistance. It is independent of the theme. Or just disable the mentioned in the error text plugin – Facebook Chat Plugin – Live Chat Plugin for WordPress, and check how the page editor works then.

Thank you for your patience and cooperation. We look forward to your response.

Best Regards,
8Theme’s Team

Hello, @Narcisus,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Hello, Peter,

We are pleased to inform you that upon reviewing your website, we have not encountered any issues. It appears that the reactivation of the theme, as outlined in our documentation, has been successfully done by you.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, Peter,

We are pleased to inform you that we have successfully updated the theme –
https://prnt.sc/MyCHPUkjSnSk We kindly request that you review the changes at your earliest convenience.

Warm regards,
The 8Theme Team

Hello, Mailo´s Petshop,

We appreciate your prompt response.

Please provide temporary wp-admin access, so we can check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Also, provide screenshots of untranslated strings.

Best Regards,
8Theme’s Team

Dear Valued Customer,

We hope this message finds you well.

We have noted that other clients have not encountered similar issues when updating their staging sites. To assist you more effectively, we kindly request that you provide us with the URL and temporary wp-admin credentials. This will enable us to investigate your situation in greater detail.

Thank you for your cooperation.

Warm regards,
The 8Theme Team

Hello, Peter,

We would like to draw your attention to an informative article that outlines the process for registering or deregistering your live/staging websites with the XStore theme. You can access the article via the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/.

Should you require any assistance with the activation process, please do not hesitate to provide us with the URL of your site along with temporary administrative access to your WordPress dashboard.

We are here to support you and ensure a smooth experience with our theme.

Warm regards,
The 8Theme Team