Hello, Bnourse,

Thank you for reaching out to us with your concern.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish our developers team can personally assist you via our customization service.
To get started, please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.

Customize your website to suit your needs and make it stand out with our expert dev team.

Best regards,
The 8Theme Team

Hello, Jose Hernan,

Thank you for getting in touch with us.

Please provide temporary wp-admin and FTP access, we will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

As for adding your website to Cloudflare, it can indeed help improve your site’s loading times. The most common issues that could arise when integrating Cloudflare with XSTORE are related to caching. Sometimes, Cloudflare’s caching settings can cause outdated content to be displayed or interfere with dynamic content updates. To mitigate these issues, you may need to configure Cloudflare’s caching rules carefully and ensure that dynamic content is excluded from the cache or has a shorter cache duration.
If you decide to proceed with Cloudflare, we recommend monitoring your website closely after implementation to quickly identify and resolve any potential conflicts.

Best Regards,
8Theme’s Team

Dear AdamM,

Thank you for reaching out to us with your query.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best Regards,
The 8Theme Team

Hello, Chiche Solene,

Thank you for reaching out to us with your concern.

Upon review, we have identified that the problem originates from a specific custom CSS code, which can be viewed at the following link: https://prnt.sc/ZQxIBYgaZ6I8. To resolve the issue, please locate where this code has been implemented within your system and proceed to either remove or modify it accordingly.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, ONOFF TECH,

We appreciate your prompt response.

There is no such feature available, by default. We kindly ask that you submit a detailed request to our development team https://www.8theme.com/taskboard/ (and other customers will be able to vote there is particular features should be added to further theme updates).

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello, Mitul,

Thank you for reaching out to us with your concern about image crunching in WordPress.

WordPress automatically compresses images upon upload to optimize website performance and speed. However, if you wish to disable this feature, you can do so by adding a small code snippet to your child theme’s functions.php file. Please note that modifying the functions.php file should be done with caution, and via FTP, and it is recommended to back up your website before making any changes.

Here is the code you can add to your functions.php file to prevent WordPress from compressing your images:

add_filter('jpeg_quality', function($arg){return 100;});
add_filter('wp_editor_set_quality', function($arg){return 100;});

This code sets the JPEG quality to 100, effectively stopping WordPress from compressing your JPEG images.

If you are not comfortable adding the code yourself or if you encounter any issues, we recommend contacting WordPress support or a professional developer for assistance.

Should you require additional support, please do not hesitate to contact the WordPress support team.

Best Regards,
8Theme’s Team

Hello, Anand Burman,

We appreciate your prompt response.

We’ve disabled “Show Excerpt In Content Produc” in Theme Options > WooCommerce (Shop) > Shop > Products style.

It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

Best Regards,
8Theme’s Team

Hello, Dombici Serban,

Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

You need to rename this file – https://prnt.sc/7yApm6kQPwSC to xstore-core-ro_RO.po and https://prnt.sc/1XlxXXNTL9bQ to xstore-ro_RO.po

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please provide temporary FTP access, so we can check the problem more deeply.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We kindly request that you clear your cache and verify the functionality, as we have recently updated the settings of the widget.

Best Regards,
8Theme’s Team

Hello, Mitul,

Thank you for contacting us and for using XStore.

1/ Please follow WooCommerce documentation – https://woo.com/document/editing-product-data-tabs/

2/ Please provide some screenshots for a better understanding of your request.

3/ Single product layout can be changed via Theme options > WooCommerce > Single Product builder, for example – https://prnt.sc/EIOOK5pSWUCv

4/ https://prnt.sc/si3ykjZVrNUy

If you have any additional questions or need further help, please don’t hesitate to contact us, but please post different questions via separate threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

Thank you for getting in touch with us.

The decision to change the builder is at your discretion. Should you wish to proceed with the modification, you can do so by following the instructions provided at this link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

Kind Regards,
8theme team

Hello, ProdbyDaan,

We appreciate your prompt response.

We would like to inform you that developers reserve the right to add new or more advanced features for clients who have purchased the plugin directly.

Please be advised that the latest version of the FileBird plugin is available for download at the following link: https://www.8theme.com/downloads/. We are able to provide you with this version exclusively.

Should you wish to gain access to functionalities that are currently restricted, the only option available is to purchase the plugin separately.

We hope for your understanding.

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

We would like to inform you that the version of the plugin we provide is the Pro version. However, this is the version that the plugin author sells to theme authors. Consequently, regardless of which theme you purchase, if the FileBird plugin is included, you will receive this particular version.
For more detailed information about bundled plugins, please visit the following link: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

Thank you for using our theme and for contacting us.

We would like to direct your attention to our theme documentation concerning the activation and purchase codes for bundled plugins. You can access this information via the following link:
https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

Best Regards,
8Theme’s Team