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Update problem - by Peter - on WordPress WooCommerce support

This topic has 17 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

Peter

Participant

January 11, 2024 at 12:20

Hi, I have several templates from you, but this is the first time I have an error when updating.
What causes this error?
Update from 9.2.4 to 9.2.5

Please, contact administrator
for this information.

#379577 Copied Theme version: 9.2.4

16 Answers

Rose Tyler

Support staff

January 11, 2024 at 12:33

Hello, Peter,

Thank you for contacting us and for using XStore.

We kindly request that you take a moment to review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update

It is our sincere hope that this guidance will assist you in resolving your issue.

Warm regards,
The 8Theme Team

#379578 Copied

Peter

Participant

January 11, 2024 at 12:37

Ok I see.
Only for now, I’m configuring the website on a test domain, and then it will move to another domain as a production website.
Will there be a problem later?

#379579 Copied

Peter

Participant

January 11, 2024 at 12:46

Actually, this deactivation thing is strange.
I don’t see this domain in the list of active licenses.

#379581 Copied

Peter

Participant

January 11, 2024 at 12:50

what should I choose so that I can update?
My current one is a test domain starting with test.domain.pl

Please contact administrator
for this information.

#379582 Copied

Rose Tyler

Support staff

January 11, 2024 at 13:06

Hello, Peter,

We would like to draw your attention to an informative article that outlines the process for registering or deregistering your live/staging websites with the XStore theme. You can access the article via the following link: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites.

Should you require any assistance with the activation process, please do not hesitate to provide us with the URL of your site along with temporary administrative access to your WordPress dashboard.

We are here to support you and ensure a smooth experience with our theme.

Warm regards,
The 8Theme Team

#379586 Copied

Peter

Participant

January 11, 2024 at 13:07

but if I select “staging”, I cannot update the template.
Why?

#379587 Copied

Rose Tyler

Support staff

January 11, 2024 at 13:19

Dear Valued Customer,

We hope this message finds you well.

We have noted that other clients have not encountered similar issues when updating their staging sites. To assist you more effectively, we kindly request that you provide us with the URL and temporary wp-admin credentials. This will enable us to investigate your situation in greater detail.

Thank you for your cooperation.

Warm regards,
The 8Theme Team

#379591 Copied

Peter

Participant

January 11, 2024 at 13:21

I still have the same error as I sent at the beginning

#379592 Copied

Peter

Participant

January 11, 2024 at 13:23

This is a new WP installation.

Please contact administrator
for this information.

#379593 Copied

Rose Tyler

Support staff

January 11, 2024 at 13:50

Hello, Peter,

We appreciate your prompt response.

https://prnt.sc/6KYBGW9d75sQ please provide the correct wp-admin access.

Warm regards,
The 8Theme Team

#379595 Copied

Peter

Participant

January 11, 2024 at 13:54

Now correct.
Sorry

Please contact administrator
for this information.

#379597 Copied

Rose Tyler

Support staff

January 11, 2024 at 14:17

Hello, Peter,

We are pleased to inform you that we have successfully updated the theme –
https://prnt.sc/MyCHPUkjSnSk We kindly request that you review the changes at your earliest convenience.

Warm regards,
The 8Theme Team

#379604 Copied

Peter

Participant

January 11, 2024 at 14:21

Yes, Everything works.
What was the problem?Will the next update have the same problem or will it be ok?

#379605 Copied

Rose Tyler

Support staff

January 11, 2024 at 14:29

Hello, Peter,

We are pleased to inform you that upon reviewing your website, we have not encountered any issues. It appears that the reactivation of the theme, as outlined in our documentation, has been successfully done by you.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#379609 Copied

Peter

Participant

January 11, 2024 at 14:32

Thanks

#379610 Copied

Andrew Mitchell

Support staff

January 11, 2024 at 14:32

Dear Peter,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#379611 Copied
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