Hello, Hafunerix,

For future inquiries, we kindly ask that you initiate new topics for each question you may have by visiting our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/.

Regarding the question you have posed, Dashboard > XStore > Static Blocks > Create a static block with the desired content, then go to Single Product Builder > Tabs > Use Static Block for the custom tab.

We hope this information is helpful.

Warm regards,
The 8Theme Team

Hello, Azicard,

Thank you for reaching out to us with your query. We understand that you are seeking clarification regarding the update process for the main theme and its child theme.

To answer your question, when the main theme is updated, the child theme does not automatically update. The child theme is a separate entity that inherits the functionality and styling of the parent theme, allowing you to make customizations without affecting the core theme files. Therefore, your customizations in the child theme remain intact even when the main theme is updated.

To confirm that your main theme has been updated successfully, you can check the version number in the theme’s main stylesheet or in the dashboard where the theme updates are managed. As for the child theme, since it does not update along with the main theme, you would continue to use the same version of the child theme unless you make manual changes to it.

If you require any further assistance or have additional questions, please do not hesitate to contact us. We are here to help.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with the author slider and some data content not displaying correctly on the front end of your website, showing only a blank space instead. We appreciate the video attachment you’ve provided.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Upon investigation, we have determined that the issue at hand does not originate from the tag itself, but rather from an unclosed tag. This is because the excerpt is a segment of the content that, if it includes an opening HTML tag without the corresponding closing tag, can lead to display problems.

To resolve this, you may consider adjusting the length of the excerpt https://prnt.sc/Fn-MUhlaasQd or alternatively, you could add a brief text to the ‘Short Description’ field https://prnt.sc/_inKC6zdBt2g, ensuring that it is free of any HTML tags. This adjustment should ensure that the content is presented correctly.

Best Regards,
8Theme’s Team

Hello, Zenka,

We appreciate you taking the time to contact us regarding your concern.

We have reviewed the pages of the website using the links you provided and did not observe the issue depicted in your screenshots. It is possible that the problem may resolve itself if you clear your browser’s cache. Meanwhile, we would like to inform you that issues such as the one in the header can occur when there is a typographical error or incorrect code in the Custom CSS. Please check this on your end.

Best Regards,
8Theme’s Team

Hello, Martin,

Thank you for reaching out to us with your query.

Theme Options > General > Starting Point Of The Mobile Header.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Please go to Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

Best Regards,
8Theme’s Team

Hello, Smartstart,

We appreciate your prompt response.

We kindly request that you update the code as follows:

body .et-off-canvas .cart-widget-products li:not(:hover) .remove {
    opacity: 1 !important;
    visibility: visible !important;
    transform: none !important;
}

Best Regards,
8Theme’s Team

Hello, Adrian Popa,

We appreciate your prompt response.

Please go to pages > edit Shop page > change or remove featured image – https://prnt.sc/Qg-XB8htFrX9

The color of the breadcrumbs text can be changed via Theme Options > Breadcrumbs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Adrian Popa,

Thank you for reaching out to us with your query regarding the customization of your product category header image, title style, and breadcrumbs.

To assist you further, may we kindly request that you grant us temporary access to your wp-admin? This will enable us to review your current settings and provide the necessary support.

Best Regards,
8Theme’s Team

Hello, Seanpearse,

Thank you for reaching out to us with your query.

Please try to set the following settings:

1/ https://prnt.sc/ZB6jbP1qJrSZ

2/ Change https://prnt.sc/e5CqBG5t7dxt to https://prnt.sc/3e-YhjUMB_mH + https://prnt.sc/CJQ7IZo0tPbM + https://prnt.sc/bA9aoeFcs5e3

Best Regards,
8Theme’s Team

Hello, Ricardo,

Thank you for getting in touch with us.

https://prnt.sc/2tQRCUmIC6Tu – We kindly request that you proceed with updating the theme by following the instructions provided in this link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Then edit the content of pages, for example, Home page, using Elementor, and enable Sale label – https://prnt.sc/EjO14j0eBgpW

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Jhen,

We are grateful for the video you have provided. Upon review, we noticed the block featured in the video (https://prnt.sc/M5o05TXDaaam) appears to differ from the one in your initial screenshot (https://prnt.sc/KUVGIH4QkswO).

To ensure we fully understand your request and provide the most accurate assistance, could you kindly offer a more detailed explanation of the specific support you require from us?

We are committed to addressing your needs effectively and would appreciate any additional information you can provide.

Thank you for your cooperation.

Kind regards,
The 8Theme Team

Hello, Jay,

Thank you for contacting us and for using XStore.

Do you use Elementor?
We recommend that you explore our Modal Popup element, which you can find at the following link: https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Stanley87,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team