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Website is not working, it display content only admin login in same window

This topic has 2 replies, 2 voices, and was last updated 3 months ago ago by Rose Tyler

Rajesh

Participant

February 8, 2024 at 06:53

i author slider and some data content in my website. But it not display in front end, it display only blank. Here i attached video

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#382766 Copied Theme version: 9.2.6

1 Answer

Rose Tyler

Support staff

February 8, 2024 at 08:19

Hello,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with the author slider and some data content not displaying correctly on the front end of your website, showing only a blank space instead. We appreciate the video attachment you’ve provided.

We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#382771 Copied
Tagged: admin login issue woocommerce, best woocommerce themes solutions, fix woocommerce website errors, improve woocommerce site functionality, solve woocommerce admin problems, troubleshoot woocommerce website issues
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