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Viewing 30 posts - 10,441 through 10,470 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 11:46

    Hello, Martin,

    Upon review, we have identified that the problem appears to stem from the ‘margin-top’ setting (as shown in this screenshot: https://prnt.sc/-ITKh-zDqZl3) for the initial container on the Home page. We kindly request that you examine the settings and remove the negative margin. Subsequently, please clear the cache and verify the outcome.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 11:27

    Hello, Ioan,

    Thank you for reaching out to us.

    We would be grateful if you could provide us with a video demonstration showcasing the functionality and settings of the Scroll Snap feature on the specified page, with the default WooCommerce theme – Storefront – activated on your site.

    Your assistance in this matter is highly valuable to us, and we look forward to your response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 11:22

    Hello, GTP,

    We are pleased to confirm that the replication you mentioned can indeed be accomplished using Elementor. For your convenience, a variety of video tutorials are available online to guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 11:20

    Hello, GTP,

    We hope this message finds you well.

    Please refer to the following example for your perusal: https://prnt.sc/YFze6DbRt77_

    .swiper-slide {
        opacity: 0.35;
    }
    .swiper-slide-active {
        opacity: 1 !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 11:15

    Hello, GTP,

    Thank you for reaching out to us with your query.

    Edit product > add a video https://prnt.sc/HvJvWz-nx9Xm , then go to Theme Options > WooCommerce > Single Product Builder > Gallery > select Video position – https://prnt.sc/JLNlnpjKuz5z

    We trust that the information provided will be of significant assistance to you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 11:11

    Hello,

    Thank you for reaching out to us with your query.

    We offer a lightbox feature https://gyazo.com/60d38ac844ba751b652b3441479501dchttps://xstore.8theme.com/elementor/product/variable-product/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 11:09

    Hello, GTP,

    Thank you for reaching out to us with your concerns regarding the under-construction setup for your testing sites.

    1/ Please follow next steps:
    – create the page you want to show;
    – choose “Maintenance” from the “Template” list under “Page attributes”

    2/ Dashboard > Settings > Reading > Your homepage displays > select your page as Home.

    3/ XStore > Sales Booster > Floating navigation panel > Deactivate.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:50

    Hello, Stanley87,

    We appreciate your prompt response.

    The mentioned code disables all Ajaxify https://prnt.sc/VeiuQLzFR_xG

    Most of our widgets incorporate loaders during the page loading phase to prevent the display of styles from stretching across blocks in an unseemly manner.

    To remove the loading effect on Elementor widgets and show them at once, the next custom CSS code can be used:

    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container, 
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container, 
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container, 
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container, 
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container, 
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container, 
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container, 
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
        opacity: 1;
        visibility: visible;
    }
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before, 
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before, 
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before, 
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
        display: none;
    }

    We hope this information is helpful.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:42

    Hello, Adrian Popa,

    We appreciate your prompt response.

    You are using XStore > Archive Builder https://prnt.sc/53-0XORzbgvp , so just edit the template settings – https://prnt.sc/1jUUAFwJiree > https://prnt.sc/cJlUlNC-CqCs

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:40

    Hello, Adrian Popa,

    You are using XStore > Archive Builder https://prnt.sc/53-0XORzbgvp , so just edit the template settings according to your needs.

    We have made modifications to your sidebar content: https://prnt.sc/yCp4ROAF4ntw.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:35

    Hello, Adrian Popa,

    We appreciate your prompt response.

    https://prnt.sc/SJafp6KJuJxZ – Your site is under maintenance mode, so we can’t check it.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:34

    Hello, Fantasy Prints,

    Thank you for contacting us and for using XStore.

    We kindly request that you attempt to activate the Ajax Add To Cart feature by navigating to Theme Options, then selecting WooCommerce, followed by Single Product Builder, and finally, Add To Cart & Quantity.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:31

    Hello, Martin,

    We appreciate your prompt response.

    Could you please provide temporary wp-admin access?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:27

    Hello,

    You are correct, and in order to hide the button, custom CSS code can be used:

    .mini-cart-buttons .btn-checkout {
        display: none !important;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:23

    Hello, Adrian Popa,

    Thank you for getting in touch with us.

    Could you please provide URL of page with this block https://prnt.sc/yDTHaLSQ0NZN ? Or check Banner Content (Text tab) in Theme Options > WooCommerce (Shop) > Shop > Shop page layout.

    Enable sidebar via Theme options > WooCommerce > Shop > Shop page layout, then go to Dashboard > Appearance > Widgets > add content into Shop sidebar area – https://prnt.sc/Y6RgFSWwmBlR

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:18

    Hello,

    Indeed, your observation is correct.
    The matter in question is not related to the theme, and as such, we are unable to provide additional information. However, we encourage you to seek the necessary details online.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:17

    Hello, GTP,

    You’re welcome!

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:15

    Hello, @GTP,

    You’re welcome!

    We would like to inform you that the email address for the customization team is available in the Private Content section.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:12

    Hello, GTP,

    We would like to inform you that the email address for the customization team is available in the Private Content section.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:11

    Hello, GTP,

    Thank you for reaching out to us with your inquiry.

    We regret to inform you that the feature you have inquired about is not currently available within our theme.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:02

    Hello, GTP,

    Thank you for reaching out to us with your query.

    All available effects for product images can be found in Theme Options > WooCommerce (Shop) > Shop > Products design > Image Hover Effect.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 10:00

    Hello,

    We appreciate you reaching out to the 8theme team for assistance.

    We would like to clarify that the live copy feature is not designed to function on demo versions, except for the pages within the elements section, as showcased on our website at https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/. This feature was not developed for use with the demo versions.

    Regarding the matter you have mentioned, it appears you are referring to a different functionality known as XStore Studio. We are pleased to inform you that XStore Studio is operating correctly. For a comprehensive understanding of this feature, we kindly ask you to review the following article: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/ For example – https://prnt.sc/lbgnpCtbsn-g

    Should you require any further information or assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 09:55

    Hello,

    Thank you for getting in touch with us.

    The Mobile menu element can be only one, and custom content can be shown as we described using a static block.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 09:53

    Hello,

    Thank you for contacting us and for using XStore.

    For elements that require a faded appearance, please apply the following style: opacity: 0.35;

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 09:47

    Hello, Hafunerix,

    Thank you for reaching out to us with your concern regarding the font size adjustments in Elementor.

    Kindly proceed to insert the following code into the ‘Theme custom CSS’ section located within ‘Theme Options’:

    .single-product .type-product li {
        font-size: unset;
    }

    After applying the code, please review the content settings to see if the issue has been resolved. Should the problem persist, we would request that you provide us with temporary administrative access to your website so that we can further investigate and adjust your settings accordingly.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 09:42

    Hello, Clau8826,

    Thank you for contacting us and for using XStore.

    We kindly request that you implement the following custom CSS code and share the outcome with us:

    .single-product-size-guide a.et-popup_toggle {
        display: block;
        max-width: 100px !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 09:38

    Hello, GTP,

    We would like to inform you that each license you acquire is valid for a single end project.
    Should you require any assistance, please do not hesitate to reach out to us. However, we anticipate that you will find managing activations straightforward through the dedicated account page https://www.8theme.com/account-user/?user_id=31654

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 08:59

    Hello,

    We appreciate your prompt response.

    Please manage hover effects via settings of the Image element as shown here https://prnt.sc/wu6UCLFagrE5
    or try to use a banner element with the next hover animation https://prnt.sc/yWiqxNBBf_6B

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 08:57

    Hello,

    Thank you for reaching out to us with your inquiry.

    Upon review, we have confirmed that the functionality to add items to the cart on your website, followed by a redirect to the Cart page, is currently active. Could you please confirm if the issue has been resolved to your satisfaction? Should you require additional support, we kindly ask that you provide us with a more detailed description of your request.

    We eagerly await your reply.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2024 at 08:46

    Hello, @Zenka,

    We appreciate your prompt response.

    We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 10,470 results - 10,441 through 10,470 (of 68,227 total)
Viewing 30 posts - 10,441 through 10,470 (of 68,227 total)
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