Hello,

Private Content

Best Regards,
The 8Theme Team

Hello,

We would like to inform you that the method we have outlined is the most straightforward approach. Upon completion of the necessary adjustments, you have the option to deactivate and remove the Loco Translate plugin. Alternatively, modifications can be made through a child theme, as the translations originate from the WooCommerce plugin itself.

Should you require further assistance with the WooCommerce plugin, we recommend reaching out to their dedicated support team for specialized guidance – https://wordpress.org/support/plugin/woocommerce/

We appreciate your attention to this matter and are here to assist with any additional inquiries you may have.

Best Regards,
8Theme’s Team

Hello, TronShop,

We kindly request that you navigate to the “Appearance” section, then select “Themes” and proceed to activate the “Storefront” theme. Following this, please access the “Customizer” under the “Appearance” menu to verify whether the settings are loading correctly. Once this is completed, please return to “Themes” within the “Appearance” section and activate the “XStore child theme.”

We appreciate your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @lew-shop,

Upon review, we have noticed that not all categories currently feature descriptions. Could you please clarify if you are referring to the Shop Banner content that was previously displayed at the top of the product listings when using the old builder? If so, you have the option to incorporate the same content using the current builder.

Should your inquiry pertain to a different matter, we kindly request that you provide us with a more detailed explanation to better assist you.

Best Regards,
The 8Theme Team

Hello, TronShop,

We kindly request that you conduct a test to evaluate the functionality of the ‘Appearance > Customizer’ when the default WooCommerce theme, Storefront, is activated on your website.

Best Regards,
The 8Theme Team

Hello, @lew-shop,

We appreciate your prompt response.

1/ Elementor and our theme use scripts to load content and apply styles, so it takes some time while necessary scripts are loaded. You can enable the site preloader (Theme Options > General) to hide that effect or try to speed up the scripts loading using cache plugin, improve server speed settings. There is no other solution, sorry.
Our demos do not show the new builder yet, because were developed before the builder was created. We will release new demo versions with the builder soon.

2/ Please try to use the “Archive description” widget in Archive Builder.

Best Regards,
The 8Theme Team

Hello, Jordan,

Thank you for contacting us and for using XStore.

Please check the next screenshot https://prnt.sc/NzcoGwN-79TG

Best Regards,
8Theme’s Team

Hello, TronShop,

We have reviewed our records and cannot recall a similar situation occurring with any of our other users recently. It is indeed a peculiar and unfortunate circumstance that you are experiencing.

To potentially resolve the issue, we suggest updating your browser or disabling any third-party browser extensions that may be active. Additionally, it may be beneficial to restart your computer, especially if it has not been powered off for several days.

Regrettably, these are the only solutions we can offer at the moment.

Best Regards,
The 8Theme Team

Dear TronShop,

We appreciate your prompt response.

We kindly request that you conduct a thorough testing of the functionality across various devices.

Best Regards,
The 8Theme Team

Hello, Bumaa,

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Phoenixtalia,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We’ve edited these settings for you – https://prnt.sc/YAh5DF3y7txS Please clear the cache and check now – https://prnt.sc/cLH47XLdIeYj

Warm regards,
The 8Theme Team

Hello, Phoenixtalia,

Thank you for reaching out to us with your concerns.

To proceed with your request, please visit your account at the following link: https://www.8theme.com/account-user/?user_id=33294. Once there, you will need to deactivate your current domain and then activate the theme on your new site.

It is important to note that both sites should be utilized for a single end project. Failure to comply with this guideline may result in a notification of a terms of use violation following a manual review of activations, which is occasionally conducted by our team.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

We are pleased to inform you that the issue has been resolved by removing the custom code as specified.

/* Menu responsive items */
@media only screen and (min-width: 1200px) and (max-width: 1275px) {
		.et_element-top-level.et_b_header-menu .menu > li:last-child, .et_b_header-menu .menu > li:nth-last-child(2) .et_b_header-menu-sep {
				display: none;
		}
}

Best Regards,
8Theme’s Team

Hello, Bumaa,

Thank you for reaching out to us with your concerns regarding the product template and layout issues on your website. We appreciate you taking the time to provide screenshots to help us understand the problem more clearly.

To facilitate a thorough investigation and to provide you with the necessary assistance, we kindly request that you grant us temporary wp-admin access. This will enable us to delve into the situation and offer the most effective solution.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team