All photos are displayed twice in the shopping cart.

This topic has 4 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Juergen
    Juergen
    Participant
    February 17, 2024 at 10:18

    All photos are displayed twice in the shopping cart. How can this be fixed?

    https://www.dropbox.com/scl/fi/gwb0mjvlrp38nrxdkoz3l/2024-02-17_10-15-44.jpg?rlkey=03m7ol58wq545pa3vikaffd7w&dl=0

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2024 at 12:00

    Hello, Juergen,

    Thank you for reaching out to us.

    We appreciate you contacting us regarding the issue you are experiencing.

    It appears that the problem may stem from a third-party plugin on your website. We kindly ask that you identify the specific plugin that is causing the issue and reach out to their support team for further assistance.

    Additionally, you may apply the following custom CSS code to potentially mitigate the issue. Please navigate to Theme Options, then insert the code into the ‘Theme Custom CSS’ section:

    .woocommerce-checkout-review-order-table .cart_item .product-name > img {
        display: none;
    }

    Should you require any further support or have additional questions, please do not hesitate to get in touch with us.

    Best Regards,
    8Theme’s Team

    Avatar: Juergen
    Juergen
    Participant
    February 17, 2024 at 13:50

    Hi Rose,
    the css code worked, the specific plugin I could not find.

    I can’t explain why there is suddenly so much chaos at the checkout.

    The prices include VAT, but are suddenly displayed plus VAT.
    Furthermore, the shopping cart now shows “x” item name” instead of 1 x or 2 x item name.

    The price is no longer in line with the other prices (right-aligned)

    https://www.dropbox.com/scl/fi/nogpx5hlmx005swtn0s3l/2024-02-17_13-32-55.jpg?rlkey=vm1e164aa6zlf5oq0gmw50ff9&
    dl=0

    The sticky cart is also no longer displayed.

    Can you help again?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2024 at 08:52

    Hello, Juergen,

    We wish to inform you that upon reviewing the WooCommerce > Status > Logs section, we have identified a fatal error that appears to be associated with the WP Rollback plugin. As a precautionary measure, we have taken the liberty of deactivating this plugin on your website to prevent any potential disruptions to your service.

    About the Checkout page, please do the next test: delete the previous custom CSS code > disable the Germanized plugin and check the page after that.
    The checkout should be fine. If not, disable plugins one be one and contact support of the plugin that caused issues.

    Best Regards,
    8Theme’s Team

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