Hello, Diatomee,

Thank you for reaching out to us with your concern.

Please provide temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Allen,

Thank you for reaching out to us with your request.

Kindly proceed to download the template file using the following link: https://we.tl/t-khmZVESu7d. Once downloaded, please navigate to the page editing section within Elementor and import the template as per the instructions found here: https://elementor.com/help/template-library/.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Kombajn88,

Thank you for reaching out to us with your query. We understand that you would like to customize the shop toolbar by changing the count of products displayed and editing the grid columns. We are here to assist you with this.

To address your concern, the options to edit the shop toolbar are typically found within Theme Options > WooCommerce > Product catalog > Products Per Row; Theme Options > WooCommerce > Shop > Shop page layout > Products Per Page and Per Page Variations.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Rajat Gajera,

Thank you for contacting us and for using XStore.

For your convenience, please follow these steps to add the order tracking functionality: navigate to the ‘Edit Page’, then insert a ‘Shortcode’ element, and within that element, input the following shortcode: [woocommerce_order_tracking].

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @WebDev,

You’re welcome!

We are pleased to confirm that we have followed the instructions provided in the following article to re-register the theme: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/. Subsequently, we have successfully updated the theme via Dashboard > Updates.

We anticipate that this issue will not recur in the future.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Stefano Valso,

Fixed. Please clear cache and check now.

Best regards,
The 8Theme Team

Hello, ProdbyDaan,

Thank you for reaching out to us regarding the design of attachments in your emails. We understand your concern, and we appreciate you bringing this issue to our attention.

It’s important to note that the design of attachments in emails can vary depending on several factors, including the email service you use and the operating system of your device. Unfortunately, due to the wide range of email services and operating systems available, we cannot provide a one-size-fits-all solution or workaround for your specific case.

However, we recommend exploring the support resources provided by your email service provider or consulting with technical support for your device’s operating system. They may be able to offer guidance or troubleshooting tips tailored to your specific situation.

We apologize for any inconvenience this may cause, and we appreciate your understanding.

If you have any other questions or concerns, please don’t hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Mazzellla,

https://boutique.tamento.net/panier/ – Please check. It works fine with parent theme activated.

Best Regards,
8Theme’s Team

Hello, Mazzellla,

As we can see, it works fine with the XStore parent theme too, so please check your custom changes in the child theme https://prnt.sc/UCZQuDsEaLay

Best Regards,
8Theme’s Team

Hello, @Furious,

You can activate Site Preloader in Theme Options > General.

Or disable the ‘Lazy loading’ for the Products element, then go to Theme Options > Speed Optimization > Image Loading Type > set LQIP, then regenerate images using Regenerate Thumbnails and clear cache.

Kind Regards,
8theme team

Hello, Mazzellla,

We kindly request that you conduct a test to evaluate the functionality of Cart and Media when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Mazzellla,

Thank you for contacting us and for using XStore.

Please contact your hosting provider to fix this on server side – https://prnt.sc/wlbTyOvLAenQ

Best Regards,
8Theme’s Team

Hello, EmporioWeb,

Thank you for contacting us and for using XStore.

Do you see the same problem in our demos?

Please try to add the next code in Theme Options > Theme custom CSS > Global:

.content-product .product-title {
    font-size: 16px !important;
}

and check the result after that (do not forget to clear cache).

Best Regards,
8Theme’s Team

Hello, Atlaz Finance,

Thank you for contacting us and for using XStore.

We are currently experiencing difficulties accessing the Dashboard using the credentials that were provided to us. To proceed with tasks effectively, we kindly request that you grant the user account the necessary Administrator role permissions.

Kind Regards,
8theme team

Hello, @Creatica,

You’re welcome!

Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team