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Bug header when changed resolution on homepage only

This topic has 7 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

Atlaz Finance

Participant

February 26, 2024 at 14:24

Hello, sorry for bothering you again, it seems there is some issue when i am on the phone with the homepage header, it occurs only there and only on this small ress. I Have added a video displaying the issue and also provided an admin account!

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#384803 Copied Theme version: 9.2.8

6 Answers

Atlaz Finance

Participant

February 26, 2024 at 14:30

Also one more thing, when i try login in with the side bar menu it always redirects me to the login page and dosent logs me in directly

#384805 Copied

Rose Tyler

Support staff

February 26, 2024 at 14:38

Hello, Atlaz Finance,

Thank you for contacting us and for using XStore.

We are currently experiencing difficulties accessing the Dashboard using the credentials that were provided to us. To proceed with tasks effectively, we kindly request that you grant the user account the necessary Administrator role permissions.

Kind Regards,
8theme team

#384809 Copied

Atlaz Finance

Participant

February 26, 2024 at 14:39

My bad! All done!

I am very sorry!

#384810 Copied

Rose Tyler

Support staff

February 26, 2024 at 14:52

Hello,

1/ Please clear the cache and check the Header now.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If this does not help, you need to contact the support of WooCommerce https://wordpress.org/support/plugin/woocommerce/ about the behavior you face while logging in.

Kind Regards,
8theme team

#384816 Copied

Atlaz Finance

Participant

February 26, 2024 at 14:56

All fixed! Thank you for the great and fast Support!
I am really Amazed By the quality you guys provide and the fast execution! AMAZING!

#384819 Copied

Andrew Mitchell

Support staff

February 26, 2024 at 14:56

Dear Atlaz Finance,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#384820 Copied
Tagged: bug header, homepage troubleshooting, resolution change issue, woocommerce bug fix, woocommerce themes, wordpress, wordpress theme solution
Viewing 7 results - 1 through 7 (of 7 total)

The issue related to '‘Bug header when changed resolution on homepage only’' has been successfully resolved, and the topic is now closed for further responses

Bug header when changed resolution on homepage only

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