Hello, Wuxinji,

We kindly request that you initiate a new thread for your issue by visiting our support forum at the following link: https://www.8theme.com/forums/royal-wordpress-support-forum/. As you will notice, the current topic was specifically created for Suggestions and Proposals.

We’ve checked your site > edit a page > the WPBakery editor can be opened https://prnt.sc/TO_diwsGOiSg , so please describe your problem in more detail.

Best Regards,
The 8Theme Team

Hello, Arnan,

We hope this message finds you well.

Would there be any change if you disable this option?

We apologize, but it seems we may not fully understand the issue at hand. Could you please record a video demonstrating the problem and share it with us? For uploading the video, you may use a file-sharing service such as https://wetransfer.com/.

Additionally, is there any possibility for us to gain access to your website in order to review the settings and activated plugins?

Kind Regards,
8theme team

Hello, ProdbyDaan,

Please be informed that you can upload files using file-sharing services, such as WeTransfer (https://wetransfer.com/).

Before we proceed, let us clarify some details to ensure we have a correct understanding of the issue you are experiencing on the website. Are you confirm that the problem you are encountering is not related to the activated theme on the site? In other words, if you switch to the Storefront theme by deactivating XStore, do you experience the same issue? Additionally, are we correct in understanding that you have identified a specific file belonging to the WooCommerce plugin as the cause of the issue? If the answer to both questions is affirmative, it would imply that you should reach out to the WooCommerce plugin support team, as the theme appears does not matter in this context.

If we have misunderstood your situation, please provide us with further details so we can assist you more effectively.

Best Regards,
The 8Theme Team

Hello, Alex011,

We hope this message finds you well.

We would like to express our gratitude for your prompt response to our previous communication. However, we have noticed that the FTP access details were not included in your reply.

We kindly request that you provide us with the necessary FTP access credentials at your earliest convenience to facilitate the continuation of our work.

Thank you for your attention to this matter.

Kind Regards,
8theme team

Hello, Arnan,

Thank you for contacting us and for using XStore.

For your convenience, navigate to the following path within the theme settings: Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action, and set it to ‘Off’.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Alex011,

We kindly request that you furnish us with temporary wp-admin and FTP credentials so that we may conduct a thorough investigation of the issue you are experiencing

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Kind Regards,
8theme team

Hello, Patrickjanko,

Please disable 2-factor Authentication, so we can log in and check your settings.

Kind Regards,
8theme team

Hello, Patrickjanko,

Thank you for reaching out to us.

Kindly furnish us with temporary wp-admin credentials to enable a thorough review of your settings.

Best Regards,
8Theme’s Team

Hello, Deep,

We appreciate your prompt response.

Upon further investigation, we have conducted tests on both Samsung and iPhone devices using the Chrome browser: https://prnt.sc/BxOsmcjhvRGi. We kindly request that you extend this testing to additional devices at your convenience.

Additionally, we suggest verifying that the issue you are experiencing is not due to specific settings within your browser that may be affecting the outcome.

We appreciate your cooperation in this matter and look forward to your feedback.

Kind Regards,
8theme team

Hello, Patrickjanko,

Thank you for contacting us and for using XStore.

Enclosed is a screenshot displaying the image size from our demonstration: https://prnt.sc/zL-q3PzTOCSl

Please note that the border radius for the section was configured using the Elementor settings.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

Thank you for your prompt response. We have conducted a test order through your website and did not encounter any issues when accessing it via a mobile device. Please review the attached screenshot for your reference – https://prnt.sc/BxOsmcjhvRGi

Additionally, we suggest that you verify the page (link in the private content) while logged in with the account credentials you have provided to us. Could you please inform us of the specific device and browser you are using? It may be necessary to clear your browser’s cache to resolve any potential issues.

We look forward to your feedback and are here to assist with any further inquiries you may have.

Kind Regards,
8theme team

Hello,

Thank you for contacting us.

We kindly request that you conduct a test to evaluate the functionality of it when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Atipikall,

Thank you for contacting us and for using XStore.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Do you have this problem when another theme is activated, for example – Storefront?

3/ Do you see any error in the browser console https://www.8theme.com/documentation/docs/how-to-access-web-console/ ?

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your concern.

Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We trust this guidance will be of assistance to you.

Best regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Could you kindly inform us of the specific mobile device and browser you are currently using? Additionally, we would like to know if you have attempted to access the site using alternative browsers or devices. It would also be helpful if you could confirm whether you have cleared your browser’s cache.

Please ensure that the issue is not a result of any third-party browser extensions.

Kind Regards,
8theme team