Product video is not working good in the frontend

This topic has 6 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Furious
    Furious
    Participant
    February 26, 2024 at 14:53

    You check in the private area the product video is not working good.And can you add the product video option for the Dokan vendors also so they can upload product video? Now they only can put iframe, we want video upload as admin for vendor too. It will be great for us.

    Thanks for this awesome theme.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2024 at 15:58

    Hello, Furious,

    Thank you for reaching out to us with your request.

    1/ You need to upload a Feature image for the product and then the video after that.

    2/ Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team

    Avatar: Furious
    Furious
    Participant
    February 26, 2024 at 19:55

    How to find the Product Gallery video upload HTML fields?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2024 at 09:11

    Hello, Furious,

    Thank you for getting in touch with us.

    Edit a product > Product video settings – https://prnt.sc/RUxY0QO3FqGf
    Should this not address your needs, we kindly ask that you provide a more detailed description of your request and the outcome you wish to achieve.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Furious
    Furious
    Participant
    February 27, 2024 at 16:22

    I told in theme file editor where i will find the codes for Upload product gallery video ?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2024 at 17:11

    Hello, Furious,

    We kindly request that you review the code in the following files:
    wp-content/theme/xstore/framework/woo.php
    wp-content/theme/woocommerce/content-product-slider.php
    wp-content/theme/woocommerce/content-product.php
    wp-content/theme/woocommerce/single-product/product-image-builder.php

    Please note that additional customization in files is outside the scope of our basic support.

    We do not assume responsibility for customizations you may choose to implement, we strongly advise that any such changes be made using a child theme. This approach will ensure that your modifications are preserved following any updates to the parent theme.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

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