Hello, Sweet D,

Thank you for reaching out to us.

Please do not update WooCommerce before the theme update.
Information about compatibility can be found in our changelog – https://xstore.8theme.com/update-history/

Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello, TopGuides,

Thank you for reaching out to us with your query. We would be more than happy to assist you with the customization you’re trying to achieve on your website.

Kindly review the following screenshots for further clarification: https://prnt.sc/9mJZJhMIl98X

Best Regards,
8Theme’s Team

Hello, Lani,

Thank you for reaching out to us with your query.

Please provide the link to the page from which the screenshot was taken. Additionally, we kindly request that you grant us temporary access to the site.

Best Regards,
8Theme’s Team

Hello, Studiosoes,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Murad,

We appreciate you contacting us about your concerns with the WhatsApp plugins.

We would like to inform you that we cannot guarantee complete compatibility between our themes and all third-party plugins. In certain instances, additional customization may be required for the theme or plugin to function cohesively. Regrettably, it is beyond the capacity of the theme author to ensure compatibility with every existing plugin, and such customization falls outside the purview of our standard support services.

May we suggest reaching out to the plugin authors for further assistance on this matter?

Best Regards,
8Theme’s Team

Hello, TopGuides,

Thank you for reaching out to us with your query.

Theme Options > Header Builder > Search > Căutări Frecvente – https://prnt.sc/ajBaAwwi3fAz

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Richard,

We appreciate your prompt response.

Do you have the same problem on the real site or it persists on the development site only?

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

1/ Attached is an example for your reference – https://prnt.sc/gW9FPxFVjXvl

2/ We regret to inform you that the option you are inquiring about is not available at this time.

Best Regards,
8Theme’s Team

Hello, Hessein Ali,

Thank you for contacting us and for using XStore.

We appreciate you reaching out to us and for your continued use of XStore.

Please be informed that the recent patch is designed to ensure compatibility with the most current version of WooCommerce. This update specifically targets the cart-shipping.php file and is not expected to lead to any issues.

For further assistance, we advise you to get in touch with the WooCommerce plugin support team directly at: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Mateusz,

Thank you for reaching out to us with your concern regarding the visibility of product reviews and ratings on your store’s product pages.

We kindly request that you conduct a test to evaluate the functionality of rating when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request. We understand that you would like to have the verified owner badge, accompanied by a green tick, displayed on all reviews.

Please read WC documentation first, the label you are looking for is independent of our theme – https://woo.com/document/product-reviews/
In your example, the green label was added using custom CSS code: https://prnt.sc/D3Zub0gRjvM7

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @HDTeam,

We appreciate your prompt response.

Сaches are periodically generated, which causes the issue you are encountering. As part of the troubleshooting process, you have the option to disable all caches, which should eliminate the periodic load spikes. However, caches are essential for optimal performance.
We recommend reaching out to Rocket plugin support to inquire why the cache generation is leading to system overloads and if they can help. From our end, we have conducted a thorough review and, regrettably, we do not see any way in which we can assist further.

Best Regards,
8Theme’s Team

Hello @HDTeam,

We would like to inform you that there may have been changes in the cache settings or the addition of new plugins, which could have affected the overall system performance. Additionally, alterations in the CDN settings might have had an impact.

It is also possible that there is a conflict between the caching plugins, specifically Redis Object Cache and WP Rocket.

Regarding the issues that occurred 2-3 years ago, it is important to note that cache plugins are subject to updates, and changes within these updates could have contributed to the current situation.

Furthermore, we have reconfigured the following options in Customizer->Speed Optimization to reduce system load, particularly the “Wishlist For Product Variations” feature. The updated settings are as follows:

– Wishlist For Product Variations: Off
– Disable Old Browser Support: On
– Disable Gutenberg Styles: On
– Remove Query Strings From Static Resources: On

Best Regards,
8Theme’s Team

Hello, Patrickjanko,

The XStore Ajaxify feature is compatible with most Elementor widgets and can be enabled to reduce the DOM size of your content. In essence, this feature replaces the widget content with “widget data” instead of displaying the fully structured widget content. Once the customer scrolls to the first visible point of this widget, our scripts begin to replace the “widget data” in the current DOM with the originally generated widget that should be displayed in that place. During this replacement process, a loader is displayed until the widget is fully loaded and generated.

We recommend activating this option only for widgets that are outside (below) the first viewport that the customer sees when opening the page. For example, in our demo (https://xstore.8theme.com/elementor/demos/niche-market02/), the viewport is illustrated here (https://prnt.sc/0O6yGyfl8m56). So, elements below the viewport (https://prnt.sc/m9adiqsGsgqL) can be “ajaxified” to enhance speed and performance results.

Kind Regards,
8theme team

Hello, Murad,

Thank you for contacting us and for using XStore.

1/ We kindly request that you capture a video demonstrating your actions and the subsequent outcome. Once recorded, please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the link with us.

Additionally, we would like you to verify the functionality of the share feature on our demo versions.

2/ If you are referring to the single post page, we suggest you explore the solutions provided in the following discussions:
– https://www.8theme.com/topic/how-to-hide-author-meta-in-single-post/
– https://www.8theme.com/topic/post-meta-on-single-post/

3/ You have the option to activate a sidebar for your page, similar to the example found here: https://xstore.8theme.com/elementor/maecenas-parturient-duis-mus-fames/ Alternatively, you may choose to upload an image with different proportions (width to height ratio).
To add custom CSS code, navigate to Theme Options > Theme Custom CSS > Global. For instance, you can use the following code:

.single-post article.blog-post .wp-picture {
    max-width: 300px;
}

You can view an example here: https://prnt.sc/oFFEojrDb6me

4/ To remove the border from the top of the share post section, you may use the following CSS:

.single-post .share-post {
    border-top: none;
}

5, 6/ 5. & 6. Please proceed to your Dashboard > Settings > Permalinks to make the necessary adjustments. Additionally, you should update the translations for WordPress, the theme, and any plugins using the Loco Translate tool.

We look forward to assisting you further and thank you for your cooperation.

Best Regards,
8Theme’s Team