Hello, Mitul,

Thank you for getting in touch with us.

Theme options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mihalis,

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We kindly request that you investigate the functionality of the Checkout process when the ‘Advanced cart/checkout Layout’ is deactivated. This setting can be found under ‘Xstore > Theme Options > WooCommerce > Cart/Checkout Layout’.

Best Regards,
8Theme’s Team

Hello, Sweet D,

Thank you for reaching out to us.

Please do not update WooCommerce before the theme update.
Information about compatibility can be found in our changelog – https://xstore.8theme.com/update-history/

Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello, TopGuides,

Thank you for reaching out to us with your query. We would be more than happy to assist you with the customization you’re trying to achieve on your website.

Kindly review the following screenshots for further clarification: https://prnt.sc/9mJZJhMIl98X

Best Regards,
8Theme’s Team

Hello, Lani,

Thank you for reaching out to us with your query.

Please provide the link to the page from which the screenshot was taken. Additionally, we kindly request that you grant us temporary access to the site.

Best Regards,
8Theme’s Team

Hello, Studiosoes,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Murad,

We appreciate you contacting us about your concerns with the WhatsApp plugins.

We would like to inform you that we cannot guarantee complete compatibility between our themes and all third-party plugins. In certain instances, additional customization may be required for the theme or plugin to function cohesively. Regrettably, it is beyond the capacity of the theme author to ensure compatibility with every existing plugin, and such customization falls outside the purview of our standard support services.

May we suggest reaching out to the plugin authors for further assistance on this matter?

Best Regards,
8Theme’s Team

Hello, TopGuides,

Thank you for reaching out to us with your query.

Theme Options > Header Builder > Search > Căutări Frecvente – https://prnt.sc/ajBaAwwi3fAz

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Richard,

We appreciate your prompt response.

Do you have the same problem on the real site or it persists on the development site only?

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

1/ Attached is an example for your reference – https://prnt.sc/gW9FPxFVjXvl

2/ We regret to inform you that the option you are inquiring about is not available at this time.

Best Regards,
8Theme’s Team

Hello, Hessein Ali,

Thank you for contacting us and for using XStore.

We appreciate you reaching out to us and for your continued use of XStore.

Please be informed that the recent patch is designed to ensure compatibility with the most current version of WooCommerce. This update specifically targets the cart-shipping.php file and is not expected to lead to any issues.

For further assistance, we advise you to get in touch with the WooCommerce plugin support team directly at: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Mateusz,

Thank you for reaching out to us with your concern regarding the visibility of product reviews and ratings on your store’s product pages.

We kindly request that you conduct a test to evaluate the functionality of rating when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request. We understand that you would like to have the verified owner badge, accompanied by a green tick, displayed on all reviews.

Please read WC documentation first, the label you are looking for is independent of our theme – https://woo.com/document/product-reviews/
In your example, the green label was added using custom CSS code: https://prnt.sc/D3Zub0gRjvM7

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @HDTeam,

We appreciate your prompt response.

Сaches are periodically generated, which causes the issue you are encountering. As part of the troubleshooting process, you have the option to disable all caches, which should eliminate the periodic load spikes. However, caches are essential for optimal performance.
We recommend reaching out to Rocket plugin support to inquire why the cache generation is leading to system overloads and if they can help. From our end, we have conducted a thorough review and, regrettably, we do not see any way in which we can assist further.

Best Regards,
8Theme’s Team

Hello @HDTeam,

We would like to inform you that there may have been changes in the cache settings or the addition of new plugins, which could have affected the overall system performance. Additionally, alterations in the CDN settings might have had an impact.

It is also possible that there is a conflict between the caching plugins, specifically Redis Object Cache and WP Rocket.

Regarding the issues that occurred 2-3 years ago, it is important to note that cache plugins are subject to updates, and changes within these updates could have contributed to the current situation.

Furthermore, we have reconfigured the following options in Customizer->Speed Optimization to reduce system load, particularly the “Wishlist For Product Variations” feature. The updated settings are as follows:

– Wishlist For Product Variations: Off
– Disable Old Browser Support: On
– Disable Gutenberg Styles: On
– Remove Query Strings From Static Resources: On

Best Regards,
8Theme’s Team