New slide page download template not working

This topic has 6 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Allen
    Allen
    Participant
    February 29, 2024 at 07:24

    The operation flow is shown in the attached diagram

    Files is visible for topic creator and
    support staff only.
    5 Answers
    Avatar: Allen
    Allen
    Participant
    February 29, 2024 at 07:25

    The operation flow is shown in the attached diagram

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 29, 2024 at 08:44

    Hello, Allen,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    To assist you more effectively, we kindly request that you grant us temporary administrative access to your WordPress dashboard. This will enable us to conduct a thorough investigation of the issue you are experiencing. Rest assured, our test sites are functioning optimally, and we are committed to ensuring the same level of performance for your site.

    Please provide the necessary credentials at your earliest convenience. Your cooperation is greatly valued.

    Warm regards,
    The 8Theme Support Team

    Avatar: Allen
    Allen
    Participant
    February 29, 2024 at 10:39

    Private content area.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 29, 2024 at 10:59

    Hello, Allen,

    We regret to inform you that we have not received the access credentials previously mentioned. Could you please resend them at your earliest convenience?

    Thank you for your attention to this matter.

    Warm regards,
    The 8Theme Support Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 29, 2024 at 13:21

    Hello, Allen,

    We kindly request that you attempt to import the slides at your earliest convenience. We have adjusted the “Flexbox Container” setting to “Default” within the Elementor > Settings > Features menu.

    Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Support Team

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