Demo import not importing for Demo 03 Furniture

This topic has 6 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Mitch
    Mitch
    Participant
    February 29, 2024 at 14:55

    Hi guys

    I have tried importing the demo content into my fresh installation of WordPress but I am getting errors. The demo I am trying to import is Demo 03 Furniture. I have attached an image of the errors I am getting. I am not sure whether a manual install of the demo and child theme will be needed.

    Thank you.

    Please, contact administrator
    for this information.
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    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 29, 2024 at 15:36

    Hello, Mitch,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    We have noticed that the child theme has not been installed correctly. Unfortunately, we are unable to remove it on your behalf through the file manager with the current access permissions you have provided. To proceed, we kindly request that you either provide us with FTP access or remove the child theme folder manually and inform us once this has been completed.

    Upon resolution of this matter, we will gladly assist you with the installation of the child theme and support you with the import process.

    Thank you for your cooperation and understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Mitch
    Mitch
    Participant
    March 1, 2024 at 08:08

    Hi, thank you so much for getting back to me, really appreciate the quick response. I have manually removed the child theme in the wp-contents/themes folder. Please let me know this makes it easier for you to load the theme.

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2024 at 08:18

    Hello, Mitch,

    We appreciate your prompt response.

    With the account you provided we were unable to install the child theme, so we imported demo content with the parent theme activated. Please check your site now.

    To install the child theme, please download it from this page – https://www.8theme.com/account
    The child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
    Go to Theme Options (when the parent theme is activated) > Import/Export > Download the export file. After that activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

    Kind Regards,
    8theme team

    Avatar: Mitch
    Mitch
    Participant
    March 1, 2024 at 08:58

    Hi Rose

    Okay brilliant that has seemed to work. You guys have been brilliant, best support I have got from a theme.

    Thank you, I will let you know if I need anything else.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2024 at 09:28

    Hello, Mitch,

    You’re welcome!

    Thank you for your kind words.

    Kind Regards,
    8theme team

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