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Shipping costs do not appears within the cart area like placed in the shipping rules

This topic has 4 replies, 2 voices, and was last updated 1 months, 4 weeks ago ago by Rose Tyler

patrickjanko

Participant

February 29, 2024 at 14:42

Hi there,

it was working for a short time, and the item costs more than 29 € was shown with shipping costs “free”, but now it’s not working anymore – I don’t know why.

Screenshots are in the privat area.

Could you please take a look?

Thanks,
Patrick

Please, contact administrator
for this information.

#385269 Copied Theme version: 9.2.9

3 Answers

Rose Tyler

Support staff

February 29, 2024 at 15:45

Hello, Patrickjanko,

1/ We kindly request that you conduct a test to evaluate functionality when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

2/The Kirki Customizer Framework plugin is currently activated on your website and it may conflict with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin.
Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. To avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

Best Regards,
8Theme’s Team

#385279 Copied

patrickjanko

Participant

February 29, 2024 at 16:35

Ok, use- and helpful information.
I deleted the Kirki Framework.

Another question is, does XStore need the Quform plugin?
I would like to delete it as well, because there are some performance issues detected with the Quform plugin.

Best regards,
Patrick

#385283 Copied

Rose Tyler

Support staff

February 29, 2024 at 16:38

Hello, Patrickjanko,

We appreciate your prompt response.

The quform plugin can be deleted, it is not obligatory.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

Best Regards,
8Theme’s Team

#385284 Copied
Tagged: best selling, cart area, shipping costs, shipping rules, woocommerce shipping, woocommerce themes
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