Hello, Xstorefans,

We appreciate your prompt response.

We kindly request that you grant us temporary wp-admin access in order to review and assess the settings on your website.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, St7878,

Yes, galleries have different heights, and the height can be changed in the code.
“selector” means the code works for the element where it is added, so when you have 2 galleries on page, just add code for 2 elements, and set different appropriate heights.

Best Regards,
8Theme’s Team

Hello, Pablo Borche,

Thank you for contacting us and for using XStore.

Please go to Pages > here is your Home page – https://prnt.sc/LW3aOIJCwaFx and it works fine.

Warm regards,
The 8Theme Team

Hello, Xstorefans,

Thank you for reaching out to us, and we’re delighted to hear that you found our video tutorial insightful. We understand that you’re experiencing difficulties accessing the XStore Slider template page within your backend, and we’re here to assist you.

To import the XStore Slider template as shown in the tutorial, please follow these steps:
1/ https://prnt.sc/SOsZLJuKZd9_
2/ https://prnt.sc/VCedgQIjYdqG
3/ https://prnt.sc/wWHqbq4kPAto

Should you require further assistance or have any additional questions, please do not hesitate to contact us and provide screenshots or video of the problem. We are committed to ensuring that you have a smooth experience with our theme and its features.

Many thanks for choosing XStore, and we look forward to helping you make the most of our theme.

Best Regards,
8Theme’s Team

Hello, James187,

We appreciate your prompt response.

We use Chrome browser and there is no problem.

We kindly suggest that you adjust the width of your browser window or scroll through the page, as the settings you are looking for may be located at the bottom.

Additionally, please consider updating your browser to the latest version and temporarily disabling any additional extensions.

Should you require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Darren Forde,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, St7878,

Thank you for reaching out to us with your concerns. We appreciate you bringing these issues to our attention and we’re here to help ensure your website runs smoothly.

1/ We kindly request that you insert the following code into the Settings of the element https://prnt.sc/CBbGJwO2xgrs which has the problem:

@media only screen and (max-width: 480px) {
   selector.elementor-widget-etheme_gallery {
        min-height: 400px !important;
    }
}

the 400px value can be changed.

2/ The background color comes from the plugin – https://prnt.sc/TPMF72Y5Mlo_ If you can’t find where to change it via the plugin settings, custom CSS code can be used:

.elementor-nav-menu--dropdown .elementor-item:focus {
    background-color: transparent !important;
}

3/ Please add the next code in Theme Options > Theme custom CSS > Global:

.mobile-menu-popup .et_b_header-menu li>.nav-sublist-dropdown:not(.nav-sublist) {
    visibility: visible !important;
    opacity: 1 !important;
    pointer-events: auto !important;
}

We hope this answer is helpful.

Best Regards,
8Theme’s Team

Hello, Natasa,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Regarding your inquiry, are you referring to the bar visible in this screenshot: https://prnt.sc/yRkPoAseLu-o? Please note that this particular element is not a feature provided by our theme. For assistance with this matter, we kindly suggest reaching out to WordPress support for further guidance.

Should you have any more questions or require additional support related to our theme, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, TopGuides,

Please clear cache and check now.

Best Regards,
8Theme’s Team

Hello, TopGuides,

We did not add this – https://prnt.sc/6WZzm-hXlaWn , we disabled the header overlap option.

Please provide URL of the page you talking about.

Best Regards,
8Theme’s Team

Hello, EmporioWeb,

We appreciate your prompt response.

1/ We kindly request that you conduct a test to evaluate the display when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.
Let us know the results.

2/ Provide screenshots that you mentioned and screenshots of how it looks with Storefront activated.

3/ Please provide a video or step-by-step guide of what should we do to be able to see the problem.

4/ Do you see the same issue on our demos https://xstore.8theme.com/elementor/demos/niche-market ?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

Thank you for letting us know.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello,

Thank you for getting in touch with us.

We are writing to inform you that we have encountered an issue while attempting to upload a child theme through the Dashboard > Themes section. A screenshot of the error can be viewed at the following link: https://prnt.sc/oZBGoKe5jW3H. We kindly request that you reach out to your hosting provider for resolution of this matter.

In the interim, we have successfully imported the demo content with the parent theme currently activated on your site. We invite you to review the changes at your earliest convenience.

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, Furious,

We kindly request that you review the code in the following files:
wp-content/theme/xstore/framework/woo.php
wp-content/theme/woocommerce/content-product-slider.php
wp-content/theme/woocommerce/content-product.php
wp-content/theme/woocommerce/single-product/product-image-builder.php

Please note that additional customization in files is outside the scope of our basic support.

We do not assume responsibility for customizations you may choose to implement, we strongly advise that any such changes be made using a child theme. This approach will ensure that your modifications are preserved following any updates to the parent theme.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns. We appreciate you taking the time to provide a video and screenshot to help us understand the issues you are facing.

1/ This is how the accordion tabs type works. Here is a demo example – https://xstore.8theme.com/elementor2/industrial-power-tools/product/128v-xr-combis-impact-drivers/ If you do not like it, the tabs type can be changed via Theme Options.

2/ Unfortunately, we are unable to assist you with the Google search results as the theme is not responsible for them. We suggest that you contact the support team of WooCommerce (https://wordpress.org/support/plugin/woocommerce/) to create a correct sitemap, robots.txt file, and possibly install an SEO plugin (you already installed SEO plugin so the support team of the plugin should be able to assist you) for better optimization of your pages, followed by reindexing your site.

Best Regards,
8Theme’s Team