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Forum Replies Created

Viewing 30 posts - 9,361 through 9,390 (of 68,227 total)

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Rose Tyler

Support staff

March 19, 2024 at 12:48

Hello, Goostaf,

Thank you for reaching out to us with your query regarding the Wishlist functionality on your website.

Please watch this video – https://youtu.be/ZyjZ-vCx0pE
Try to change the Dynamic wishlist page to a static one using our shortcode.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#387515 Copied In reply to: How to make Wishlist work via ajax loading, now the urls are generated
Rose Tyler

Support staff

March 19, 2024 at 12:44
Hello, Clau8826,

We hope this message finds you well.

The explanation provided was indeed accurate; the process functions as described, and unfortunately, we do not have the capability to alter this process.

As a potential solution, you could implement a loader in place of the basket while it is loading via AJAX. This would prevent the 1-2 seconds of emptiness that currently occurs. Here is an example that could be integrated, which would display a loader while the site is loading: https://prnt.sc/pmtBXGO6GeN7

body:not(.et-preloader-hide) .et_b_header-cart .et-cart-quantity { text-indent: -100vw; } body:not(.et-preloader-hide) .et_b_header-cart .et-cart-quantity:before { content: ''; position: absolute; width: .5em; height: .5em; border: .05em solid currentColor; border-radius: 50%; border-left-color: transparent; animation: rotate .5s linear infinite; }

Best Regards,
8Theme’s Team
#387513 Copied In reply to: The number that indicates the nr. items in the minicart needs to be loaded with ajax
Rose Tyler

Support staff

March 19, 2024 at 11:26

Hello,

We are writing to seek clarification regarding the term “cookies file url” that was mentioned. It is not entirely clear what is meant by this phrase.

If you’re facing an issue with Sucuri Firewall blocking access or requiring a cookies file for verification, this typically relates to Sucuri’s security settings that are intended to protect a website from malicious activity. Website administrators configure these settings, and they might require certain cookies to be present for access to be granted as a way to verify that the request is legitimate.

Here’s a general approach to handle such situations:

Ensure Cookies are Enabled: Make sure that your web browser accepts cookies. You might need to check your browser’s settings to ensure cookies are not being blocked.

Clear Browser Cache and Cookies: Sometimes, outdated or corrupted cookies can cause access issues. Clearing your browser’s cache and cookies can reset your session and potentially resolve the problem.

Contact Website Support: If you’re legitimately trying to access a website and are being blocked by Sucuri Firewall, the best course of action is to contact the website’s support team. They can provide specific instructions or make the necessary adjustments to their security settings to allow you access.

Cookie Consent and Privacy Policies: Be aware of the website’s privacy policy and cookie consent requirements. Some websites require explicit consent to use cookies for tracking and personalization purposes.

Kind Regards,
8theme team

#387500 Copied In reply to: Cookie notice appears consistently ..at every page showing

Rose Tyler

Support staff

March 19, 2024 at 11:17

Hello,

We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

#387498 Copied In reply to: I had a Problem in Contact Us Page and home page and footer

Rose Tyler

Support staff

March 19, 2024 at 10:45

Hello,

Thank you for reaching out to us with your inquiry.

Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and test functionality of variation swatches.

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You can use only global attributes for our variation swatches in our theme.

Do you mean this size https://prnt.sc/NqU0RNYridij ? It can be configured using custom CSS code. Please provide the URL of a product from your site and we will sagest you the code.

Best Regards,
8Theme’s Team

#387493 Copied In reply to: Setting attribute for product variations

Rose Tyler

Support staff

March 19, 2024 at 10:42

Hello, Nicolo,

You’re welcome!

Best Regards,
8Theme’s Team

#387492 Copied In reply to: Quick view not able to add to cart? check screen

Rose Tyler

Support staff

March 19, 2024 at 09:54

Hello, Clau8826,

Thank you for reaching out to us with your concerns regarding the mini cart item count display on your website.

We kindly suggest that you enable the “Always Load ‘Wc-Cart-Fragments'” option located within Theme Options > Speed Optimization. After doing so, please observe the functionality to see if the issue has been resolved.

Best Regards,
8Theme’s Team

#387485 Copied In reply to: The number that indicates the nr. items in the minicart needs to be loaded with ajax

Rose Tyler

Support staff

March 19, 2024 at 09:49

Hello, Nicolo,

Thank you for contacting us and for using XStore.

We would like to inform you that the options displayed on the single product page, as shown here: https://prnt.sc/keNh9hutcG-V, are incorporated via a third-party plugin. It is necessary to select these options before the product can be added to the shopping cart.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Moving forward, you have several alternatives:

1. Deactivate the plugin that introduces the custom options.
2. Reach out to the plugin’s support team for further assistance.
3. Submit a request for additional customization services.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#387484 Copied In reply to: Quick view not able to add to cart? check screen

Rose Tyler

Support staff

March 19, 2024 at 09:18

Hello,

We appreciate your prompt response.

1/ We’ve checked a product on your site, and we do not see problems.
Please describe the desired result in more detail.

2/ Appearance > Widgets > edit titles of widgets.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#387475 Copied In reply to: Difficulty watching videos in product images and not changing the language of category articles.

Rose Tyler

Support staff

March 19, 2024 at 09:11

Hello, Antonia,

We regret to inform you that manual replacement of such an icon for the frontend is not feasible, as there is no option available for custom icon integration. The only alternatives at this point are to await an update or to refrain from including a YouTube icon in your social media icons in the header for the time being.

Best Regards,
8Theme’s Team

#387473 Copied In reply to: Youtube icon needs to be updated to latest version

Rose Tyler

Support staff

March 19, 2024 at 09:10

Hello, Valleros,

Theme Options > WooCommerce (Shop) > Shop > Products design > Product Content Elements > Hover buttons on mobile.

Best Regards,
8Theme’s Team

#387472 Copied In reply to: Responsive Archive Products Elementor Pro hover always enabled.

Rose Tyler

Support staff

March 19, 2024 at 08:55

Dear sir

We can’t open your site https://gyazo.com/e16d00fc67c58805c5a8602f05e339fa

Please read this topic – https://www.8theme.com/topic/seo-meta-descrition-showing-this-is-the-amp-boilerplate/#post-368057 In case you are using an SEO plugin, contact their support team.

Kind Regards,
8theme team

#387471 Copied In reply to: AMP pages are invalid on Google Search Console

Rose Tyler

Support staff

March 19, 2024 at 08:25

Hello, Shaan,

Thank you for getting in touch with us.

To assist you further, we kindly request that you provide us with temporary wp-admin access. This will enable us to thoroughly investigate the matter and offer the necessary support.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm regards,
The 8Theme Team

#387465 Copied In reply to: Mobile edits showing in Elementor but not on mobile site

Rose Tyler

Support staff

March 19, 2024 at 08:15

Hello,

Thank you for reaching out to us.

We can’t open your site https://prnt.sc/Bz6t7U7r3QfJ

Please read this topic – https://www.8theme.com/topic/seo-meta-descrition-showing-this-is-the-amp-boilerplate/#post-368057 In case you are using an SEO plugin, contact their support team.

Kind Regards,
8theme team

#387464 Copied In reply to: AMP pages are invalid on Google Search Console

Rose Tyler

Support staff

March 19, 2024 at 08:03

Hello, Valleros,

We appreciate your prompt response.

https://prnt.sc/0o0CP8rEGrl8 – please provide correct wp-admin access.

Best Regards,
8Theme’s Team

#387461 Copied In reply to: Responsive Archive Products Elementor Pro hover always enabled.
Rose Tyler

Support staff

March 19, 2024 at 08:01
Hello,

We appreciate your prompt response.

The color of buttons can be changed via Theme Options > Styling > Light buttons.

The width of this button can be changed by adding custom CSS code in Theme Options > Theme Custom CSS > Global:

.content-product .button { width: 100%; }

Best Regards,
8Theme’s Team
#387460 Copied In reply to: I had a Problem in Contact Us Page and home page and footer
Rose Tyler

Support staff

March 19, 2024 at 07:53

Hello, Allen,

We appreciate your prompt response.

We regret to inform you that our theme currently does not support this feature for a short product description.

We invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

#387459 Copied In reply to: When a product has too much content for a short description, only 2~3 lines are displayed and the re

Rose Tyler

Support staff

March 19, 2024 at 07:50

Hello, Smalameri,

Certainly, we are able to provide you with a detailed step-by-step guide accompanied by images:
1/ https://prnt.sc/uow-c_8ioWAd
2/ https://prnt.sc/JSKNbt1Oz1s9
3/ https://prnt.sc/UFaWcgMROBqX
4/ https://prnt.sc/uMZTHZMe-a5Z

Additionally, we have a selection of videos that we highly recommend for your viewing at https://www.youtube.com/c/8theme/videos.

You may find numerous videos on how to translate plugins using Loco Translate on YouTube.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#387458 Copied In reply to: How to translate texts specified in the image

Rose Tyler

Support staff

March 19, 2024 at 07:29

Hello,

You’re welcome!

Please go to WP Rocket settings > Advanced Rules > Never Cache Cookies > add
etheme_cookies
, then clear the cache and check how the cookies notice bar works on pages.

Read more – https://docs.wp-rocket.me/article/1382-never-cache-cookies

Kind Regards,
8theme team

#387453 Copied In reply to: Cookie notice appears consistently ..at every page showing

Rose Tyler

Support staff

March 19, 2024 at 07:27

Hello, Smalameri,

Loco Translate > Plugins > XStore Core plugin > edit translation.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#387451 Copied In reply to: How to translate texts specified in the image

Rose Tyler

Support staff

March 18, 2024 at 21:47

Hello,

You’re welcome!

We are pleased to assist you with your request. To customize your main menu, kindly navigate to Theme Options, proceed to the Header Builder, and select the Main Menu. From there, you can make the necessary adjustments as per your requirements.

Should you find that the changes are not immediately apparent, we recommend that you disable the menu cache. This can be done by going to Theme Options and selecting Speed Optimization.

We trust this information will be helpful to you. If you require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#387432 Copied In reply to: contact-forms not installed media & not installed

Rose Tyler

Support staff

March 18, 2024 at 21:45

Hello,

Thank you for reaching out to us with your concern.

It looks like the problem is caused by caching of some sort. Please check this topic – https://www.8theme.com/topic/age-verification-popup-not-able-to-disable/#post-362034
etheme_cookies

– should be added to Reject Cookies, but we do not see a cache plugin on your site.
Could you contact your hosting provider and ask for assistance from their side?

Or try to disable our Cookie Notice via Theme Options and use a 3rd party plugin for this.

We hope this information is helpful.

Kind Regards,
8theme team

#387430 Copied In reply to: Cookie notice appears consistently ..at every page showing

Rose Tyler

Support staff

March 18, 2024 at 21:44

Hello, Natasa,

It looks like the problem is caused by caching of some sort. Please check this topic – https://www.8theme.com/topic/age-verification-popup-not-able-to-disable/#post-362034
etheme_cookies
– should be added to Reject Cookies, but we do not see a cache plugin on your site.
Could you contact your hosting provider and ask for assistance from their side?

Or try to disable our Cookie Notice via Theme Options and use a 3rd party plugin for this.

We hope this information is helpful.

Kind Regards,
8theme team

#387428 Copied In reply to: cookies settings

Rose Tyler

Support staff

March 18, 2024 at 21:42

Hello, Ronny,

Thank you for contacting us and for using XStore.

To assist you further, we kindly request that you provide us with temporary wp-admin access. This will enable us to thoroughly investigate the matter and offer the necessary support.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm regards,
The 8Theme Team

#387427 Copied In reply to: Help with Niche Market 02 Theme: Disorganized Homepage and Missing CSS

Rose Tyler

Support staff

March 18, 2024 at 19:16

Hello, Valleros,

Thank you for reaching out to us with your concern regarding the Archive Products feature from Elementor Pro.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#387416 Copied In reply to: Responsive Archive Products Elementor Pro hover always enabled.

Rose Tyler

Support staff

March 18, 2024 at 18:44

Hello,

Should you wish to replace the existing demo content, please proceed to remove the current demo https://prnt.sc/HvK9hlLNU1nd , subsequently, you may import the new content as desired.

Please be aware that during the importation of a demo containing a substantial number of images, the server’s timeout duration may prove insufficient for transferring all the media included within the demo, potentially resulting in an error. To circumvent this issue, we recommend reinitiating the demo import process. When you reach the step for demo content installation, please ensure that only the media files are selected for import, as illustrated here: https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#387414 Copied In reply to: contact-forms not installed media & not installed

Rose Tyler

Support staff

March 18, 2024 at 18:37

Hello,

Thank you for contacting us and for using XStore.

Edit page using Elementor > add this element https://prnt.sc/VoaBQlB-_-nb > select sidebar https://prnt.sc/rqRhjCj1qHni

We hope this information is helpful.

Best Regards,
8Theme’s Team

#387412 Copied In reply to: How to set offcanvas filter and make sure it works for the page

Rose Tyler

Support staff

March 18, 2024 at 18:33

https://www.8theme.com/topic/sticky-header-on-ipad-and-mobile-when-scrolling-changes-color-3/#post-387403

#387410 Copied In reply to: Sticky Header on ipad and mobile when scrolling changes color

Rose Tyler

Support staff

March 18, 2024 at 18:33

Hello,

Thank you for reaching out to us with your query.

Kindly refer to the screenshot provided in the Private Content section, which illustrates the settings for the sticky header.

Should you observe a discrepancy in color, we recommend clearing your browser’s cache as a potential solution.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#387409 Copied In reply to: Sticky Header on ipad and mobile when scrolling changes color

Rose Tyler

Support staff

March 18, 2024 at 18:30

Hello, Nosso Cabide,

We appreciate your initiative in contacting us regarding the issue you are experiencing. Upon review, we have identified that the problem stems from the WooCommerce-MercadoPago plugin currently active on your website.

To address this matter, we kindly request that you temporarily deactivate the plugin. This action should resolve the immediate issue at hand. Furthermore, we advise you to reach out to the plugin’s support team for comprehensive assistance and to ensure that any underlying concerns are thoroughly addressed.

Best Regards,
8Theme’s Team

#387408 Copied In reply to: This error appears when logging in, and I can’t access the website
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Viewing 9,390 results - 9,361 through 9,390 (of 68,227 total)

Viewing 30 posts - 9,361 through 9,390 (of 68,227 total)

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