Hello,

We would like to inform you that you can import one demo version at a time. Please kindly specify which demo version you would like to choose (niche market 02 OR cosmetics), and we will proceed to install it on your website.

Best Regards,
8Theme’s Team

Hello,

We’ve checked the page and we do not see the problem – https://prnt.sc/HsHWdqUGix5C Please clear cache and check one more time.

Kind Regards,
8theme team

Hello, Hakaji,

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

What exactly demo version do you want to install?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Antonia,

We would like to inform you that improvements will be implemented in the upcoming theme update. May we kindly ask for your patience until then?

Best Regards,
8Theme’s Team

Hello, Stanley87,

Elementor and our theme use scripts to make full-width row, and apply styles, so it takes some time while necessary scripts are loaded. You can enable site preloader to hide that effect or try to speed up the scripts loading using cache plugin, improve server speed settings.

Kind Regards,
8theme team

Hello, Zentech,

Thank you for contacting us and for using XStore.

Regarding your request, please check this topic: https://www.8theme.com/topic/sales-booster-message-text-translation-2/#post-371405. The issue you are experiencing was successfully resolved by the Polylang Technical Support team in that instance.

We recommend that you reach out to Polylang Technical Support for assistance with your specific concern, as they have the expertise to guide you through the resolution process.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Bumaa,

We appreciate your prompt response.

Please clear cache and check the result.

Best Regards,
8Theme’s Team

Hello,

1/ Regarding your first inquiry, could you please clarify the issue you are referencing? The inability to insert content after the quantity field on a single product page, and before the “Add to Cart” button, is not an error but a predefined behavior for correct functionality.

2/ As for your second question, we are experiencing difficulty accessing the login page due to a redirect issue. Could you kindly provide us with the URL of the page containing the login form? This will enable us to troubleshoot the problem and gain access as needed.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

We kindly ask that you navigate to Theme Options, then select WooCommerce, followed by Cart/Checkout Layout, and proceed to disable the “Sticky Sidebar” feature. Once this is done, please observe the functionality and let us know the outcome.

Best Regards,
8Theme’s Team

Hello, Smalameri,

We appreciate your prompt response.

We are pleased to inform you that we have added the translation as instructed, and everything is functioning well. You can view the successful implementation here: https://prnt.sc/Qeylpanu4NFJ https://prnt.sc/S_FEWvh1Pz3s

Best Regards,
8Theme’s Team

Hello, RT2012,

Thank you for reaching out to us with your translation concerns.

This is your language https://prnt.sc/eQ3As_Mc7sv2 , so this translation is correct https://prnt.sc/fNQiEZxXotR- , but not these https://prnt.sc/Dm8FzSBuS8TN https://prnt.sc/BUSemn0wJKMs , so please rename translation files of the theme and Core plugin.

After that find and translate desired strings for Core plugin, WooCommerce plugin, XStore theme.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Bumaa,

Thank you for reaching out to us with your query regarding the slider on your website. We understand that you are looking to adjust the mobile version of your slider to display full-size images while retaining the scroll snap feature.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, KareemRaheem,

Thank you for reaching out to us. We understand that you are experiencing issues with color changes not applying on your end. We apologize for any inconvenience this may have caused you.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Smalameri,

Thank you for reaching out to us with your query. We understand that you would like to translate texts that are specified in images.

Please go to Loco Translate > Plugins > XStore Core plugin > edit translation.

Best Regards,
8Theme’s Team

Hello, Praj,

We are reaching out to you concerning the rating you have assigned to our theme. It is with regret that we learn you have encountered issues, and we are eager to offer our assistance.

We kindly request that you do not overlook this message and respond to us at your earliest convenience. Our goal is to enhance your experience with our theme and improve the rating you have provided.

Additionally, we would like to draw your attention to the following link, where you will find that all concerns you have previously raised have been addressed: https://www.8theme.com/users/praj/topics/

We must also express that your current rating has a significant impact on our business, and we are eager to work with you to rectify any outstanding issues.

Please note that this is the second communication we have sent. If we do not receive a response, we may need to initiate contact through Envato.

Thank you for your attention to this matter. We anticipate your prompt response.

Best Regards,
The 8Theme Team