Return to previous page

Difficulty watching videos in product images and not changing the language of category articles.

This topic has 8 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

mehmet

Participant

March 18, 2024 at 10:10

The video’s tumbnail is not visible in the sub-images, and when you click on the first image, the larger image opens first, the background remains black and does not allow switching between images. It allows passage after the big picture is closed, but this time it does not show the video. How can I fix this problem? For my second question, I cannot change the language of the categories text in any way.

Files is visible for topic creator and
support staff only.

#387306 Copied Theme version: 9.2.9

7 Answers

Rose Tyler

Support staff

March 18, 2024 at 11:44

Hello,

Thank you for reaching out to us with your concerns.

Could you please provide the correct wp-admin access?

Best Regards,
8Theme’s Team

#387333 Copied

mehmet

Participant

March 19, 2024 at 08:44

I sent the information from the custom content area.

Please contact administrator
for this information.

#387468 Copied

Rose Tyler

Support staff

March 19, 2024 at 09:18

Hello,

We appreciate your prompt response.

1/ We’ve checked a product on your site, and we do not see problems.
Please describe the desired result in more detail.

2/ Appearance > Widgets > edit titles of widgets.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#387475 Copied

mehmet

Participant

March 19, 2024 at 16:31

are you serious or are you kidding? I sent you the video of the problem. I don’t know how I can explain this to you any easier. I also changed the category text in the widget section and cleared all cloudflare and website caches, but the text does not change. Also, when you scroll through the product images sequentially, it does not show the video for mobile version.

#387559 Copied

Rose Tyler

Support staff

March 19, 2024 at 16:46

Hello,

It appears that a misunderstanding has occurred, which has led to your dissatisfaction. In response, we have prepared a video for you. Kindly check the private content at your earliest convenience.

Furthermore, we would like to collaborate with you to understand why an issue that seems non-existent to us is present for you, or if what is perceived as an issue is actually standard behavior that has been misinterpreted. For this reason, we previously requested a more detailed description of the desired outcome in our last communication, which unfortunately appears to have been overlooked.

We are committed to resolving any concerns you may have and would greatly appreciate your cooperation in providing the necessary details.

We have noted that you are utilizing a CDN and a cache plugin, which may be the reason changes on the site are not immediately visible to you. Therefore, we kindly request that you temporarily disable any caching mechanisms until the issues you have raised are fully resolved.

Thank you for your attention to this matter. We look forward to your prompt response.

If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#387562 Copied

mehmet

Participant

March 20, 2024 at 08:31

Hello again, I recorded a new video so that the problem can be understood again. If you watch it, you will understand better what I mean.

Files is visible for topic creator and
support staff only.

#387616 Copied

Rose Tyler

Support staff

March 20, 2024 at 09:00

Hello,

We would like to express our gratitude for the comprehensive video with explanations that you have provided. We kindly request that you take a moment to review our demonstrations at the following links:

– https://xstore.8theme.com/elementor2/sport/product/20v-max-brushless-circular-saw/
– https://xstore.8theme.com/elementor/product/product-classic/

We wish to bring to your attention that the video is not designed to be displayed in a lightbox. This is not a bug but rather a predefined behavior of our system. Unfortunately, at this time, there is no option available to alter this functionality.

We kindly encourage you to submit a feature request to our team by visiting our taskboard page at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient interest from our customer base, our development team will take it into consideration for potential inclusion in a future update.

We appreciate your cooperation and understanding in this matter.

Best Regards,
The 8Theme Team

#387625 Copied
Tagged: fix woocommerce category articles, resolve woocommerce video problems, troubleshoot woocommerce video issues, woocommerce product images videos, wordpress language change guide, wordpress woocommerce themes help
Viewing 8 results - 1 through 8 (of 8 total)