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There is a problem .Please resolve this asap

This topic has 13 replies, 2 voices, and was last updated 6 months, 3 weeks ago ago by Rose Tyler

gunjan gulati

Participant

October 11, 2023 at 22:17

Hi,

Private Content

Please, contact administrator
for this information.

#369941 Copied Theme version: 9.1 WooCommerce version: there is a problem

12 Answers

Rose Tyler

Support staff

October 12, 2023 at 08:33

Hello, Gunjan Gulati,

Thank you for contacting us and for using XStore.

We’ve checked the search on your site and we do not see the problem (with clicking or thumbnails), we added a video into the Private Content area.

Could you record a video of the problem?
What device and browser do you use?

Kind Regards,
8theme team

Please contact administrator
for this information.

#369967 Copied

gunjan gulati

Participant

October 14, 2023 at 16:04

Hi,

I have tried on mozilla, internet explorer and chrome also and its windows

why this problem si not coming with woodmart theme .I think its a problem so if you can resolve it othewise please do the refund

#370159 Copied

Rose Tyler

Support staff

October 15, 2023 at 08:28

Hello, Gunjan Gulati,

Thank you for your response but you forget to provide a video of the problem. Upload in on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Kind Regards,
8theme team

#370184 Copied

gunjan gulati

Participant

October 16, 2023 at 15:36

hi i recorded the video now i have to upload and send you and u can check it .
On single click it is not working and i have to click 2 times on search result

Please help me on this .

https://we.tl/t-iZwLrzuCWI

check this on we transfer

Thanks

#370348 Copied

Rose Tyler

Support staff

October 16, 2023 at 20:48

Hello, Gunjan Gulati,

Thank you for your video. We’ve repeated your actions but can’t recreate the problem in Chrome or Firefox, please check our video – https://we.tl/t-38CNi3PCqz
On Mac and Windows.

To be able to fix the problem we need to see it. You showed our demo in the video, but we did not get reports from other customers about the problem, and we can’t see it there, unfortunately.

Please check the search on a few different devices and let us know the result.

Kind Regards,
8theme team

#370386 Copied

gunjan gulati

Participant

October 18, 2023 at 01:30

Hi,

I have proved you in all 3 websites.

Xstore has issues and people or other customers never checked it.

I tried on windows , mac and everywhere.

this is a big issue and bug in your theme and you should remove this bug .

Just check this on woodmart theme and your theme and search product 10 times and click once and you will see it is happening only on your website .

Its a bug and please check it.

If my windows , mac has issues then it should have with anothr websites and woodmart also.

Resolve the bug asap before i post this on google.

You should be thankful to me to find this bug on your theme.

#370580 Copied

gunjan gulati

Participant

October 18, 2023 at 01:41

https://xstore.8theme.com/elementor/demos/minimal-electronics/

this theme search works fine but the search which is having search bar is having issues.

I will apply for refund and its my request you to help your customer by resolving that bug

#370581 Copied
Rose Tyler

Support staff

October 18, 2023 at 11:11
Hello, Gunjan Gulati,

Thank you for your response.

The mouse, upon clicking, may cause a cursor shift and consequently, a slight drag occurs which blocks the click. Please add the following code in Theme Options > Theme Custom CSS > Global, clear cache and check the result:
```
.ajax-search-form .autocomplete-suggestions[style*=none]:has(.autocomplete-suggestion) {
    display: block !important;
}
.ajax-search-form:has(.search-button.loading) .autocomplete-suggestions {
    display: none !important;
}
```
Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.
#370637 Copied
gunjan gulati

Participant

October 18, 2023 at 19:10

Dear Sir/Mam,

Go to any theme in the world .
Go to any website in the world.

Even in your theme which has search bar on homepage it has same issues and which has icon and new page comes for search it works fine.

So this is a big bug which is there in your website .

Please check make it on your theme first in demo and i check it and then do it on my website also .

Please contact administrator
for this information.

#370719 Copied

gunjan gulati

Participant

October 18, 2023 at 19:15

Check this :-

https://xstore.8theme.com/elementor/demos/minimal-electronics

click on search and type mini and products will come and click on camera and it will open

https://xstore.8theme.com/elementor/demos/niche-market02/

type chair in search and click on it
it will not work.

I am shocked and surprised that no one did the complaint but i think word press developer thought its a issue so may be they resolved.

Even the google has bugs and if some tells them they work on it.

Even once i told theme by email about some map and they removed that bug in 1 day .

Please do the needful .Because of you i have to buy the woodmart theme.

#370721 Copied

gunjan gulati

Participant

October 18, 2023 at 20:20

Hi,

I think messaging you and asking you for all these things is waste of time and i will apply for refund so please in full.

So please refund me for this .

I don’t think we can work further on this matter gain and again .Your theme has bugs and thats why its below woodmart

#370728 Copied

Rose Tyler

Support staff

October 19, 2023 at 07:53

Dear Gunjan Gulati,

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#370762 Copied
Tagged: efficient woocommerce solutions, eloots.in issue resolution, eloots.in wordpress help, instant woocommerce assistance, quick woocommerce problem fix, urgent wordpress troubleshooting, wordpress woocommerce templates
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