Forum Replies Created

Viewing 30 posts - 8,011 through 8,040 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 10:42

    Hello, Mohamed,

    It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products.

    Alternatively, you can try to use the next custom CSS code:

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: flex-end;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
        margin-left: auto;
    }
    .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .product-slide .product {
        display: flex;
        height: 100%;
    }
    .swiper-wrapper {
        height: auto;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 10:08

    Hello, @BICHACHI JEWELRY LTD,

    1/ Please update the theme and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    2/ Contact support team of the Elementor plugin – https://wordpress.org/support/plugin/elementor/

    3/ Provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 10:01

    Hello, Apolloneos,

    We appreciate your prompt response.

    Please try adding

    xstore_wishlist_ids
    xstore_wishlist_ids_0

    in Reject Cookies field of cache plugin, for example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307
    If you can’t find where exactly this should be added, contact the cache plugin author to get help.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 09:57

    Hello, Mohamed,

    You’re welcome!

    https://prnt.sc/SjgPjwvq5aCt

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 09:54

    Hello, Gloweiss,

    We hope this message finds you well. Could you please provide a more detailed description of the issues you are encountering? Additionally, it would be helpful if you could include screenshots, links, and even videos related to the problems. This will enable us to assist you more effectively.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 09:42

    Hello, Grace Chen,

    Thank you for reaching out to us with your request.

    https://prnt.sc/GngJjsXO7gfW

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 09:39

    Hello, Apolloneos,

    Thank you for reaching out to us with your concern regarding the XStore Wishlist functionality on your product and category pages. We understand the importance of ensuring a seamless user experience on your website.

    Could you please confirm if disabling the cache plugin resolves the issue?

    Please provide the URL and temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 09:00

    Hello, @Safe Desires,

    Thank you for reaching out to us with your request.

    Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor / WPBakery) https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    You can disable XStore AMP via Dashboard > Plugins.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 08:46

    Hello, Micol,

    We appreciate your prompt response.

    1/ Please downgrade the PHP version to 8.1. Your hosting provider can help you with this.

    2/ Provide FTP access also.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 08:38

    Hello, EB Collection,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 08:37

    Hello,

    Thank you for reaching out and bringing this to our attention.

    Please try to use code from this topic – https://www.8theme.com/topic/remove-shop-page-from-breadcrumbs/#post-355143

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 08:36

    Hello, Mohamed,

    We appreciate your prompt response.

    1/ We’ve disabled Catalog mode via Theme Options. Please check add to cart on product in the Private Content area.

    2, 3/ Elementor editor works on the Home page and changes are visible, for example – https://prnt.sc/Eg1YAhbFIxlb > https://prnt.sc/Kg0PVyakG4Bb

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 08:17

    Hello, Blackbird,

    We’ve fixed the issue with icons, but the page editor currently has an error, please read this article – https://kinsta.com/blog/403-forbidden-error/#what-causes-the-403-forbidden-error
    Also, contact your hosting provider about this https://prnt.sc/BvVLF6E33Kqp

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 07:44

    Dear Marco A. Jimenez,

    We can’t connect FTP:

    Error:        	Connection timed out after 20 seconds of inactivity
    Error:        	Could not connect to server

    Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by IP or something else that doesn’t allow us to connect?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 06:22

    Hello, Mohamed,

    Thank you for reaching out and bringing these issues to our attention.

    Your site is under maintenance mode, so we can’t check it.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 06:14

    Hello, Alzain,

    Thank you for contacting us and for using XStore.

    Could you please provide the URLs of the pages corresponding to the screenshots you shared? This will help us assist you more effectively.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 06:13

    Hello, Liza,

    Thank you for reaching out to us with your query.

    To assist you further, could you please provide an example or elaborate on your request in more detail?

    Looking forward to your response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 06:12

    Hello, Ankit Khandelwal,

    Thank you for reaching out to us with your request.

    Please be informed that the settings for product images are managed through the WooCommerce plugin, rather than our theme. For detailed guidance, we recommend reviewing the following resources: https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    https://woocommerce.com/document/fixing-blurry-product-images/

    Should you require further assistance, please do not hesitate to reach out to WooCommerce support at: https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 20:35

    Hello, Micol,

    Could you provide temporary wp-admin access? The header of which demo version do you want to get?

    Please watch this video – https://youtu.be/ZZExw_HXgu0?feature=shared

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 20:32

    Hello,

    We appreciate your prompt response.

    We’ve disabled the overlap for custom header https://prnt.sc/MdgCHEUEouuU and enabled Breadcrumbs via page settings – https://prnt.sc/MGiAjC2Mr8cV

    Please clear the cache and check the result.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 17:07

    Hello,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 16:00

    Hello, Derek72,

    Credentials are incorrect https://prnt.sc/y32oWzlE6CEy and you forgot to provide FTP access.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 15:45

    Hello, Derek72,

    Could you please provide temporary wp-admin and FTP access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 15:07

    Hello,

    We appreciate your prompt response.

    Click on the first page https://prnt.sc/gyto_3NRY8mB to see previous messages, next time.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 14:46

    Hello, PanosN,

    Thank you for reaching out to us.

    We would like to bring to your attention that the widgets displayed on the search results page reflect the same product count as those on the Shop page. This is because they source their values from the global products database table. At present, there is no functionality available to modify this behavior.

    About sorting, please provide temporary wp-admin and FTP access, and we will check your request more deeply.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 14:28

    Hello, Peter,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 13:25

    Hello, Peter,

    You have provided the text of warning and the child theme is mentioned there, which means the problem in the custom code of the child theme. In your case, archive-product.php file of the child theme is no longer compatible with the latest version of WooCommerce, to fix this, you need to compare 2 files (from the parent theme and from the child theme with your changes) and add the missing code to your child theme file https://text-compare.com/

    The way of updating the XStore parent theme and XStore Core plugin doesn’t play any role in your current case (it can be done via FTP of via the Dashboard).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 12:34

    Hello, Peter,

    We have reviewed the situation and can confirm that the issue does not originate from our end.

    The updates we provide pertain to the parent theme. In your case, the problem was found within the child theme files.
    We understand that you need to perform updates on three additional sites and assure you that if there have been no changes to the child theme, or if any changes have been correctly implemented according to WordPress guidelines, you should not encounter any problems.

    Although we are not responsible for custom modifications in the child theme, we are willing to assist you. Please proceed with the updates as outlined in our documentation: first update the theme and then the core plugin, sequentially on each site. Should any issues arise, do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 10:19

    Hello, Peter,

    Please check now, because we do not see the problem. Update the theme and Core plugin, and provide the URL of page where the problem is visible after that.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 09:44

    Hello, Peter,

    We are currently experiencing difficulties connecting to the FTP server https://prnt.sc/Ccou7dMnkjrD Could you please investigate this issue at your earliest convenience and advise on the possible solutions?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

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    Viewing 8,040 results - 8,011 through 8,040 (of 68,227 total)
Viewing 30 posts - 8,011 through 8,040 (of 68,227 total)
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