Hello, Kultakuume,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Rohitdaid,

Thank you for reaching out to us.

To assist you more effectively, could you please provide a more detailed description of the issue you are experiencing, as well as the outcome you are aiming for? Additionally, a video illustrating the problem would greatly enhance our understanding.

Furthermore, we require temporary wp-admin access to review your settings thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Goostaf,

Thank you for reaching out to us with your query.

Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You can use only global attributes for our variation swatches in our theme.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns regarding the product carousel on your homepage. We understand that experiencing inconsistencies in display across different screen sizes and zoom levels can be frustrating, and we are here to help.

Regarding the issue with the carousel appearing strangely on 14-inch screens and larger, as well as when zoomed in on a 16-inch screen, it would be helpful if you could provide us with some screenshots of the issue. This will enable us to better understand the problem and offer a more precise solution.

As for the product images occasionally loading as white, this could be related to several factors including image file format, size, or even a temporary issue with the server or a 3rd-party plugin on your site. Ensuring that the images are optimized for web use and checking the server status might resolve this issue.

Please send us the requested screenshots at your earliest convenience, and let us know if there have been any recent changes to your website or if you have tried any specific troubleshooting steps already. We are committed to resolving these issues promptly.

Best Regards,
8Theme’s Team

Dear Marco A. Jimenez,

We are waiting for the correct FTP access from you still https://prnt.sc/cmfqyBCu8FSQ

Please do not mix different questions in the same threads to prevent misunderstanding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us with your query.

We have reviewed your shop page and noticed the shadow on the hover. Could you please confirm if the issue has been resolved?
https://prnt.sc/Vdb1yI9uKi9y

Best Regards,
8Theme’s Team

Hello, Ilya,

Thank you for reaching out to us.

To disable this floating menu bar, please go to Theme Options > Mobile panel.

Best Regards,
8Theme’s Team

Hello, @belen,

Find any untranslated strings visible on the front end and add their translations through Loco Translate.
Additionally, some strings will need to be translated via the theme options https://prnt.sc/W1hXcDeop2s8

Best regards,
8Theme’s Team

Hello, Vehbi Kurtcebe,

Thank you for reaching out to us with your query.

XStore builders > Header Builder with Elementor > edit template > remove unrequired elements.
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Belen,

Thank you for reaching out to us with your concern.

Please provide a link to the page you are referring to. Additionally, could you also send us screenshots to better understand your query?

In order to review your settings thoroughly, we would require temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

There is a critical error on the page.
1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ Provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Please contact your hosting provider and ask to increase this value https://prnt.sc/Ach5eg76-P-Q to fix the issue – https://prnt.sc/o6B5JV0TpFqc

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, QuickMoveTheme,

Thank you for reaching out to us.

What exactly vendor plugin do you use?

Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

Best Regards,
8Theme’s Team

Hello, Ronny,

Thank you for reaching out to us.

We recommend that you translate the plugin used on the site for adding the seller’s dashboard. https://localise.biz/wordpress/plugin/beginners Since this content originates from a third-party plugin, we advise you to contact their support service directly for further assistance.

Best Regards,
8Theme’s Team

Hello, Blackbird,

Thank you for reaching out to us.

Please go to XStore Builder > Header Builder via Elementor > edit logo image.
In your case settings from Theme Options can’t work, because the new header builder is activated https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best Regards,
8Theme’s Team