Hello, Peter,

You have provided the text of warning and the child theme is mentioned there, which means the problem in the custom code of the child theme. In your case, archive-product.php file of the child theme is no longer compatible with the latest version of WooCommerce, to fix this, you need to compare 2 files (from the parent theme and from the child theme with your changes) and add the missing code to your child theme file https://text-compare.com/

The way of updating the XStore parent theme and XStore Core plugin doesn’t play any role in your current case (it can be done via FTP of via the Dashboard).

Kind Regards,
8theme team

Hello, Peter,

Please check now, because we do not see the problem. Update the theme and Core plugin, and provide the URL of page where the problem is visible after that.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Peter,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

We kindly request that you provide us with temporary FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type). If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please go to Dashboard > Elementor > Settings > Features > Upgrade Swiper Library > Inactive.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well.
We are writing to inquire if you have had the opportunity to try the middle center position setting.
Currently, there are no additional settings.

Best Regards,
8Theme’s Team

Hello, Grace Chen,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

We regret to inform you that the option you are seeking is not available at this time.

Should you require additional customizations in files, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

Hello, TirlaP,

You’re welcome!

Please refer to the attached screenshot for guidance on selecting the menu for the More toggle https://prnt.sc/fJPMD8mA9Gb2

Kind Regards,
8theme team

Hello, Frogsandbears,

Thank you for reaching out to us with your query.

Unfortunately, if you want to use the WPBakery pre-built templates library you need to buy a personal license for the WPBakery plugin. This option is not available for the built-in version of the plugin.

Best Regards,
8Theme’s Team

Hello, @Liza,

We hope this message finds you well. We are writing to remind you that we are still awaiting the FTP access details from your end. Additionally, we have noticed that the existing credentials for wp-admin are no longer valid.

Should you require further assistance with this matter, please be assured that we are here to help and are awaiting your response.

Best Regards,
The 8Theme Team

Hello, TirlaP,

As you can observe, there are currently two builders available for the header https://prnt.sc/BMhHJZuW_1dz

On your site the new header builder with Elementor is activated, it means Theme Options > Header Builder doesn’t work, and you can disable it https://prnt.sc/6X4N_74Bhdnq

https://youtu.be/ZZExw_HXgu0?feature=shared

In case you want to use Theme Options > Header Builder, you need to disable the new Header Builder with Elementor – https://prnt.sc/lYXuBIMbLfHn (the template can be restored from trash https://prnt.sc/0O8V105KFEMH )

Kind Regards,
8theme team

Hello, TirlaP,

We hope this message finds you well.

We would like to inform you that the product category URL is derived from the WooCommerce plugin, for example – https://prnt.sc/IPZKrwbAbB81, and can be edited via Settings > Permalinks > Product category base https://prnt.sc/8aFkLoHsIEhM , but it doesn’t allow to make it with #. You can contact WooCommerce plugin support to get further assistance https://wordpress.org/support/plugin/woocommerce/

In case you want to create a One-page menu, please read this article – https://www.8theme.com/documentation/xstore/menu-set-up/one-page-menu/ and select that menu instead of Categories https://prnt.sc/bwEz9BhAfywa

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Papuna,

Thank you for reaching out to us.

Could you please provide the URL of the page where the widget is being used? Additionally, we would appreciate it if you could provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Veselin,

We appreciate your prompt response.

Could you please provide URL and temporary wp-admin access? We need to check your current settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind Regards,
8theme team

Hello, TirlaP,

We appreciate your prompt response.

We would like to inform you that we have made a modification to the text in the XStore Core plugin. You can review the changes by following this link: https://prnt.sc/T5npO-mDvqAj To access the modified text, please navigate through Loco Translate > Plugins > XStore Core plugin.

Could you please provide more details about any other modifications you attempted that were unsuccessful?

Kind Regards,
8theme team