Hello, Nicolo,

Thank you for contacting us and for using XStore.

Please provide the URL of a page with the problem, temporary wp-admin access, and video.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Mohammad,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Allen,

Thank you for reaching out to us with your query.

Please feel free to add any two elements as per your requirement – https://prnt.sc/mb8Hi5-RF9Bb

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us with your query.

Please check the next screenshot – https://prnt.sc/QjZvkHPOSfxg

If this is not what you are looking for, please provide the URL of the page from your screenshot, and we will take a closer look.

Best Regards,
8Theme’s Team

Hello, Marco,

You’re welcome!

Best Regards,
8Theme’s Team

Dear @delovionline,

You’re welcome!

Kind Regards,
8theme team

Hello Danish,

We hope this message finds you well. We have conducted a thorough review of the WooCommerce pages and can confirm that they are functioning properly https://prnt.sc/UhsZBmLvWqKP Therefore, the error previously mentioned can be disregarded.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @veryvivid20,

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

It looks like the New Header builder is activated on your site https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ It means the option from your screenshot can not work, and you need to edit the header template via XStore Builders > Header.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Shopsangam,

We hope this message finds you well. We wish to inform you that we have disabled the PhonePe Payment Solutions and LiteSpeed Cache plugins on your website. Following this action, we have noticed an improvement in your site’s performance.

We recommend that you reach out to the respective support teams of these plugins for guidance on configuring the settings appropriately to avoid any future errors.

We have customers who use the the LiteSpeed Cache plugin without any problems, and we hope that support of the plugin will be able to help you too.

Thank you for your attention to this matter.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Shopsangam,

Thank you for your prompt response.

We suspect that the issue with your website may be due to a third-party plugin or specific server settings, which is why we requested access. You will be able to remove the temporary account once the issue has been resolved.

Please note that we provide support through our forum and not over the phone.

Website speed depends on various factors that we do not control, please read this article: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Regarding your request for basic website performance optimization methods, here are a few tips you can start with:
1. Optimize images and other media files to reduce their size without compromising quality.
2. Use a caching plugin to improve page load speeds.
3. Minimize the number of plugins and only use those necessary for your operations.
4. Regularly update your WordPress, themes, and plugins to their latest versions.
5. Consider using a Content Delivery Network (CDN) to speed up content delivery to users based on their geographic location.
Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for contacting us and for using XStore.

1/ Regarding your query, selecting a category in the search form means that the search for keywords you enter will be conducted within the selected category. If you wish to modify the current functionality, please post it on https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

2/ Please read this article – https://www.8theme.com/documentation/documentation/troubleshooting/how-to-remove-the-uncategorized-category-from-wordpress/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Alfi,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

1/ Filter for demos works fine on our test sites, and we want to check the issue on your site more deeply.

2/ We have noted your report regarding issues with the pizza demo import and have forwarded it to our development team for further review.

We appreciate your cooperation.

Kind Regards,
8theme team