Hello,

Thank you for reaching out to us with your query regarding the XSTORE license.

According to the Envato licensing terms and conditions the usage of a license is limited to only one website. However, XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. This means that you can set up two staging sites using a single license. Please note that if you intend to have multiple live sites, you will need to acquire a separate license for each individual site.
https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

We recommend reviewing the article available at https://woocommerce.com/document/managing-product-taxonomies/ for detailed guidance on managing product taxonomies. Should you require further assistance, please do not hesitate to reach out to WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Best regards,
The 8Theme Team

Hello, Nicolo,

Thank you for contacting us and for using XStore.

Please provide the URL of a page with the problem, temporary wp-admin access, and video.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Mohammad,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Allen,

Thank you for reaching out to us with your query.

Please feel free to add any two elements as per your requirement – https://prnt.sc/mb8Hi5-RF9Bb

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us with your query.

Please check the next screenshot – https://prnt.sc/QjZvkHPOSfxg

If this is not what you are looking for, please provide the URL of the page from your screenshot, and we will take a closer look.

Best Regards,
8Theme’s Team

Hello, Marco,

You’re welcome!

Best Regards,
8Theme’s Team

Dear @delovionline,

You’re welcome!

Kind Regards,
8theme team

Hello Danish,

We hope this message finds you well. We have conducted a thorough review of the WooCommerce pages and can confirm that they are functioning properly https://prnt.sc/UhsZBmLvWqKP Therefore, the error previously mentioned can be disregarded.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @veryvivid20,

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

It looks like the New Header builder is activated on your site https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ It means the option from your screenshot can not work, and you need to edit the header template via XStore Builders > Header.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Shopsangam,

We hope this message finds you well. We wish to inform you that we have disabled the PhonePe Payment Solutions and LiteSpeed Cache plugins on your website. Following this action, we have noticed an improvement in your site’s performance.

We recommend that you reach out to the respective support teams of these plugins for guidance on configuring the settings appropriately to avoid any future errors.

We have customers who use the the LiteSpeed Cache plugin without any problems, and we hope that support of the plugin will be able to help you too.

Thank you for your attention to this matter.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Shopsangam,

Thank you for your prompt response.

We suspect that the issue with your website may be due to a third-party plugin or specific server settings, which is why we requested access. You will be able to remove the temporary account once the issue has been resolved.

Please note that we provide support through our forum and not over the phone.

Website speed depends on various factors that we do not control, please read this article: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Regarding your request for basic website performance optimization methods, here are a few tips you can start with:
1. Optimize images and other media files to reduce their size without compromising quality.
2. Use a caching plugin to improve page load speeds.
3. Minimize the number of plugins and only use those necessary for your operations.
4. Regularly update your WordPress, themes, and plugins to their latest versions.
5. Consider using a Content Delivery Network (CDN) to speed up content delivery to users based on their geographic location.
Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team