Hello,

Thank you for reaching out to us with your concern.

WooCommerce > Settings > Emails > New order > make sure that notification is enabled.

Check if you have this problem when a default theme (Storefront) is activated on your site, or with our theme only.

Contact your hosting provider and ask them to check the mail server error log.

Best Regards,
8Theme’s Team

Hello, lycbr,

We appreciate your prompt response.

We’ve checked your site i****ie.com.br and here is a video – https://gyazo.com/62cc2aef698595c8f136df1425323dc9

Please clear cache and check one more time.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, Fareed Fares,

Thank you for reaching out to us.

Theme Options > General > XStudio Studio.

Best Regards,
8Theme’s Team

Hello, Sam,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/EvxfUQ6m7R9x . To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Kind Regards,
8theme team

Hello, Sam,

1/ We can’t connect FTP using the credentials you provided.
Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

2/ Theme Options > Styling > Light buttons.

Best Regards,
8Theme’s Team

Hello,

By default the buy now button should not be shown on mobile in the sticky panel, it can appear in case you are using a cache plugin or CDN on your site.

The Custom CSS code that we added hides some elements and shows only 2 buttons https://prnt.sc/DK2SWTuptQWQ

Could you please confirm whether you would like to retain all elements in the panel and incorporate a scrolling feature, or if you have other preferences?

Best Regards,
8Theme’s Team

Hello, Felipe Rojas,

Thank you for reaching out to us.

This text is not a part of our theme files, we would recommend you contact the support of the WooCommerce plugin https://wordpress.org/support/plugin/woocommerce/ and the Pro Elements plugin.

Best Regards,
8Theme’s Team

Hello, Fareed Fares,

Thank you for reaching out to us with your query.

Currently, there is no such option, unfortunately.
We encourage you to submit your request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hello, Marco,

Thank you for reaching out to us with your query regarding the menu settings for your multilingual site.

Our theme does not use Display location because it has a header builder that this option is unnecessary. WPML has a language selector for the menu translation http://prntscr.com/pz0ctr but it seems Plylang is limited and needs Display menu location. That’s why I ask you to contact them to clarify how to be in case you need to translate the menu if the theme does not have display location.

Another solution can be using Multiple headers: Header Builder > Multiple headers > create a custom header and in conditions set it for all pages of a particular language and change menus in settings for that header.

Best Regards,
8Theme’s Team

Hello, Rhett,

Thank you for reaching out and for choosing XStore for your project. We’re glad to hear that you are exploring our theme and its features.

Unregister domains as described here https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ and you will be able to do new registrations.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, ThomasRa,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Please try to activate the “One Page Menu” in Theme Options > Header Builder > Mobile menu.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please provide the URL of the single product page from your site and describe the desired result in more detail.

Best Regards,
8Theme’s Team

Hello, Vehbi Kurtcebe,

Thank you for reaching out to us.

Please read this article https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and create translations for the theme and XStore Core plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To better understand and resolve the issues you are experiencing, we kindly request that you provide us with a detailed video demonstrating the problems. Additionally, please include the URL, temporary wp-admin, and FTP access credentials. This information will enable us to examine the situation more closely and offer a precise solution.

Best Regards,
8Theme’s Team