Hello, Safe Desires,

Thank you for getting in touch with us.

In case you want to use the parent theme, you need to transfer Theme Options, because they are different for these themes: go to Theme Options (when the child theme is activated) > Import/Export > Download the export file. After that activate the parent theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the parent theme.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Safe Desires ,

Thank you for getting in touch with us.

Have you tried to contact support of the plugin first?

Could you provide some screenshots for a better understanding of your request?

We can recommend some basic steps (independent of the theme) following steps to clean up the residual metadata:
1. **Backup Your Database**: Before proceeding, ensure you have a complete backup of your WordPress database. This is crucial as it allows you to restore your site to its original state if needed.
2. **Use a Database Cleanup Plugin**: There are several plugins available that can help you clean up leftover database entries. Plugins like “WP-Optimize” or “Advanced Database Cleaner” are designed for this purpose. They can help you safely delete unused data without affecting the rest of your site.
3. **Manual Deletion**: If you prefer manual deletion, you can use tools like phpMyAdmin to access your database directly. However, this method requires caution. Only proceed if you are comfortable with database management, or consider seeking assistance from a professional.
4. **Consult with a Developer**: If the above steps seem daunting, it might be beneficial to consult with a developer who has experience in WordPress and database management. They can ensure that all unwanted metadata is removed correctly and safely.

Best Regards,
8Theme’s Team

Dear Ankit Khandelwal,

We recommend that you also address this question with your hosting provider, as it is not influenced by the theme you are currently using.

Best Regards,
8Theme’s Team

Dear Ankit Khandelwal,

You’re welcome!

We have reviewed the issue you are experiencing with uploading a video to the media library. Based on the screenshot https://prnt.sc/Biht9UlEH43a it appears that the problem originates from the server settings managed by your hosting provider.

We kindly suggest contacting your hosting provider and requesting them to address this issue from their end. Once they have made the necessary adjustments, you should be able to upload the desired video successfully.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for reaching out to us with your request.

You have 2 headers on site, please compare their content > HTML block 2. In case you want to have B R D R as a paragraph and heading on different pages, use custom CSS code to change the font of the heading:

.home .header-main h1 {
    font-family: Mulish, sans-serif;
    font-weight: 400 !important;
}

Best Regards,
8Theme’s Team

Hello, Red8,

Thank you for reaching out to us.

We kindly request that you proceed with updating the theme and plugins to ensure optimal performance and compatibility. Additionally, please verify that any issues encountered are not a result of modifications made to the child theme files.

Could you also provide the URLs of the pages where you are experiencing these issues? This will help us in diagnosing and addressing the problems more efficiently.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for reaching out to us.

Do you mean Slider on the Home page created using the Slider Revolution plugin? We’ve added a new slide with the video background for you – https://prnt.sc/2NIqMaWA-0WB Please check.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We have reviewed your case and confirmed that the refund has been processed on our end. Please note that it may take a few days for the funds to be credited to your account from Envato.

At this time, we are unable to cancel the refund process. Therefore, to acquire the license again, you will need to repurchase the theme. If this solution does not suit your needs, we kindly suggest that you contact Envato’s support team to inquire if there are any alternative options available to address your request.

We appreciate your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, Montse,

We appreciate your prompt response.

XStore Builders > Single product via Elementor > edit template > Tabs element settings > add custom tab https://prnt.sc/gUopxuwsSRtZ

Best Regards,
8Theme’s Team

Hello, Alzain,

The test should be done with the Storefront theme, because this is the default WooCommerce theme.

Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on frontend, borders should disappear

Best Regards,
8Theme’s Team

Hello, Fareed Fares,

We hope this message finds you well. We would like to inform you that the situation you have encountered is not unique to the theme itself. It is a common issue that can occur across various websites and specific browsers. Please note that this is not influenced by the theme’s author.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, jockercs,

We hope this message finds you well. We would like to inform you that during import operations, there is a significant load on the server. To mitigate this, we highly recommend disabling any third-party plugins. This action will help reduce the server load and ensure smoother operation during the import process.

Best Regards,
8Theme’s Team

Hello, Alzain,

Thank you for reaching out to us.

Could you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

Best Regards,
8Theme’s Team

Hello, joliefolie,

Thank you for reaching out to us with your concerns.

Please post different questions via separate threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ https://prnt.sc/UMHkN1H-J7p2 – https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/

2/ Try to use Subscriptio – Woocommerce Subscriptions plugin from this page https://www.8theme.com/downloads/ Reda more https://support.rightpress.net/hc/en-us/categories/200129159-Subscriptio-WooCommerce-Subscriptions
In case, this doesn’t give the desired result, try to find another plugin online that better suits your needs.

3/ Please check now. We’ve re-saved Theme Options.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have reviewed the issue you reported and found that when the XStore parent theme is activated, the problem does not occur, as shown here: https://prnt.sc/LQTpX4GtnYAf. This suggests that the issue on your site may be caused by custom modifications made in the files of the child theme. We kindly ask you to review your code in that area.

Please note that we are not responsible for any issues arising from modifications that users may implement independently.

Best Regards,
8Theme’s Team