Hello, Ilyas,

We hope this message finds you well. Could you please provide us with the URLs for the pages corresponding to the screenshots you recently shared? This information will greatly assist us in addressing your queries more efficiently.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Private Content

Best Regards,
8Theme’s Team

Hello, Rhass,

We appreciate your prompt response.

You are using the new Header Builder via Elementor, in this case, the Cart in Mobile panel can’t open Off-Canvas feature, unfortunately.

We encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/ . Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hello, Rahul,

Thank you for reaching out to us with your concern. We understand that you are experiencing issues with viewing your website’s frontend after migrating from a local server to a live server using UpdraftPlus.

It appears there may have been an issue with the migration process. We highly recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are well-equipped to handle such matters. Please note that site migration issues are generally outside the scope of theme-related support, hence our inability to provide detailed guidance in this context.
We trust your hosting provider will be able to resolve the situation promptly.

What else you can try till get an answer from the hosting provider:
– enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed;
– disable 3rd party plugins;
– reupload the latest archives of the theme and Core plugin.

We’ve checked your https://ol*****s.com/ and some content is visible on the frontend, maybe you just need to clear cache.

Best Regards,
8Theme’s Team

Hello, jordan,

Thank you for reaching out to us with your concern.

Could you kindly record a video, upload it to a file-sharing service, and share the URL with us here? We would appreciate your cooperation in this matter.

Also, provide correct wp-admin access, and we will check your settings.

Best Regards,
8Theme’s Team

Hello, Alpha111,

Thank you for your new screenshot.

As we can see, your image was uploaded with a white background https://prnt.sc/5Uu941vM_FN2

Best Regards,
8Theme’s Team

Hello, Rhass,

Could you please provide temporary wp-admin access? We will check the current settings and what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Alpha111,

Thank you for reaching out to us with your request. We understand that you would like the product image to be aligned inline with the product title, as illustrated in your screenshots. We will be happy to assist you with this.

We have made the necessary adjustments (set padding 0px for column with images) to the single product page on your site. Please review the changes at your convenience and let us know if they meet your expectations. Should you require further modifications or have additional queries, please do not hesitate to provide us with the URL of the specific product page where the issue persists.

Best Regards,
8Theme’s Team

Hello, @Miya,

We kindly request that you provide us with FTP access to facilitate our ongoing work. Should you need assistance in setting up the FTP access, please feel free to reach out to your hosting provider, who can establish a temporary account for you. Also, ask about the server error log.

For our records, please provide the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

Thank you for your cooperation and attention to this matter.

Best Regards,
8Theme’s Team

Hello, Alpha111,

https://prnt.sc/CqXDVLHQGuWV We hope this message finds you well. We would like to bring to your attention an issue related to the use of apostrophes and specific characters in French text, as illustrated in the screenshot provided.
These characters are causing the problem depicted here: https://prnt.sc/WkyAyg8N_Pqh

Previously, the text “Ajouter à la liste d’envies” was used, which contributed to this issue. We have temporarily replaced it with an English version, which has resolved the problem as shown in this screenshot: https://prnt.sc/Q0X66396HazU
We recommend rephrasing the French text to avoid such issues in the future.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, @Sam,

Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation, which means you can ignore messages about registration.

The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

This article https://www.8theme.com/documentation/xstore/plugins/plugins-update/ will help you update plugins. Currently, 6.2.3 version is the latest for the FileBird plugin, but it will be updated on our site soon.

We hope for your understanding.

Best Regards,
8Theme’s Team

Dear @bhamra,

We hope this message finds you well. We are currently awaiting a response from the WooCommerce support team. Once we receive their feedback, our team will promptly continue to work on resolving your issue, and we will keep you informed about the outcomes.

Please be patient as the resolution process may take some time. Although we are hopeful for a swift solution, we are currently unable to predict the exact timelines.

We appreciate your understanding in this matter.

Kind Regards,
8theme team

Dear @Alfi,

We hope this message finds you well.

We are writing to inform you that your latest response was somewhat unclear to us. Should all your concerns have been addressed, we kindly ask that you close this current thread. However, if you have any additional questions or require further assistance, please feel free to initiate new topics.

Thank you for your attention to this matter.

Kind Regards,
8theme team

Hello, @Alpha111,

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Diderino,

Thank you for contacting us regarding your concern.

We kindly request that you update your theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , followed by clearing your cache to see if the issue resolves. Should the problem persist, please provide us with temporary wp-admin access so we can further assist you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best Regards,
8Theme’s Team