Forum Replies Created

Viewing 30 posts - 7,291 through 7,320 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2024 at 08:16

    Hello, Rhass,

    We appreciate your prompt response.

    You are using the new Header Builder via Elementor, in this case, the Cart in Mobile panel can’t open Off-Canvas feature, unfortunately.

    We encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/ . Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2024 at 08:06

    Hello, MAHDAR,

    Thank you for getting in touch with us.

    Please check this example – https://xstore.8theme.com/elementor/demos/plumbing/product-category/washbasins-and-pedestals/ https://prnt.sc/xnEVHoxLU5nA

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2024 at 07:42

    Hello, Rahul,

    Thank you for reaching out to us with your concern. We understand that you are experiencing issues with viewing your website’s frontend after migrating from a local server to a live server using UpdraftPlus.

    It appears there may have been an issue with the migration process. We highly recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are well-equipped to handle such matters. Please note that site migration issues are generally outside the scope of theme-related support, hence our inability to provide detailed guidance in this context.
    We trust your hosting provider will be able to resolve the situation promptly.

    What else you can try till get an answer from the hosting provider:
    – enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed;
    – disable 3rd party plugins;
    – reupload the latest archives of the theme and Core plugin.

    We’ve checked your https://ol*****s.com/ and some content is visible on the frontend, maybe you just need to clear cache.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2024 at 07:37

    Hello, patrickjanko,

    Thank you for reaching out to us with your query. Regarding your request to deactivate the categories in the search area below the AMP trending searches, we can certainly assist you with that.

    AMP XStore > Custom CSS:

    .search-categories .pos-relative {
        display: none !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2024 at 07:35

    Hello, jordan,

    Thank you for reaching out to us with your concern.

    Could you kindly record a video, upload it to a file-sharing service, and share the URL with us here? We would appreciate your cooperation in this matter.

    Also, provide correct wp-admin access, and we will check your settings.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 17:27

    Hello, Alpha111,

    We kindly request that you propose a solution for the current situation, and we will endeavor to implement it for you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 17:16

    Hello, Alpha111,

    Thank you for your new screenshot.

    As we can see, your image was uploaded with a white background https://prnt.sc/5Uu941vM_FN2

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 17:14

    Hello, Patrickjanko,

    Thank you for reaching out to us.

    Could you please provide the URL of the page from which your screenshot was taken?

    We appreciate your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 17:05

    Hello, Rhass,

    Could you please provide temporary wp-admin access? We will check the current settings and what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 17:02

    Hello, Patrickjanko,

    Thank you for reaching out to us with your query.

    Currently, there is no such option, unfortunately.
    We encourage you to submit your request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 16:59

    Hello, Alpha111,

    Thank you for reaching out to us with your request. We understand that you would like the product image to be aligned inline with the product title, as illustrated in your screenshots. We will be happy to assist you with this.

    We have made the necessary adjustments (set padding 0px for column with images) to the single product page on your site. Please review the changes at your convenience and let us know if they meet your expectations. Should you require further modifications or have additional queries, please do not hesitate to provide us with the URL of the specific product page where the issue persists.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 16:52

    Dear, Rhass,

    We hope this message finds you well. Could you please upload the video to a file-sharing service and share the URL with us at your earliest convenience?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 15:59

    Hello, @Miya,

    We kindly request that you provide us with FTP access to facilitate our ongoing work. Should you need assistance in setting up the FTP access, please feel free to reach out to your hosting provider, who can establish a temporary account for you. Also, ask about the server error log.

    For our records, please provide the following details:
    – FTP Host
    – FTP Username
    – FTP Password
    – FTP Port
    – FTP Encryption Type

    Thank you for your cooperation and attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 15:55

    Dear Ankit Khandelwal,

    Thank you for getting in touch with us.

    1/ You need to disable header overlap, it can be done via Header Builder > Multiple Headers > edit header for the front page.

    2/ As for me, the video is already full-width on your Front page.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 15:40

    Hello, Alpha111,

    https://prnt.sc/CqXDVLHQGuWV We hope this message finds you well. We would like to bring to your attention an issue related to the use of apostrophes and specific characters in French text, as illustrated in the screenshot provided.
    These characters are causing the problem depicted here: https://prnt.sc/WkyAyg8N_Pqh

    Previously, the text “Ajouter à la liste d’envies” was used, which contributed to this issue. We have temporarily replaced it with an English version, which has resolved the problem as shown in this screenshot: https://prnt.sc/Q0X66396HazU
    We recommend rephrasing the French text to avoid such issues in the future.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 15:24

    Dear @Rhett,

    Thank you for understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 14:33

    Hello, @Sam,

    Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation, which means you can ignore messages about registration.

    The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

    This article https://www.8theme.com/documentation/xstore/plugins/plugins-update/ will help you update plugins. Currently, 6.2.3 version is the latest for the FileBird plugin, but it will be updated on our site soon.

    We hope for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 14:29

    Hello, Rhass,

    Thank you for reaching out to us with your concerns.

    1/ We would like to inform you that on mobile devices, the cart item located in the bottom panel of the pages is designed to direct users to the Cart page rather than the Off-Canvas feature.

    2/ Could you please record a video of the problem?

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 14:21

    Dear @bhamra,

    We hope this message finds you well. We are currently awaiting a response from the WooCommerce support team. Once we receive their feedback, our team will promptly continue to work on resolving your issue, and we will keep you informed about the outcomes.

    Please be patient as the resolution process may take some time. Although we are hopeful for a swift solution, we are currently unable to predict the exact timelines.

    We appreciate your understanding in this matter.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 12:35

    Hello, SOFIANE,

    Thank you for contacting us and for using XStore.

    Please try to use the next code in Theme Options > Theme custom CSS > Global:

    .et-cart-progress .et_cart-progress-bar::-webkit-progress-value{
    background-color: blue !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 12:34

    Dear @Alfi,

    We hope this message finds you well.

    We are writing to inform you that your latest response was somewhat unclear to us. Should all your concerns have been addressed, we kindly ask that you close this current thread. However, if you have any additional questions or require further assistance, please feel free to initiate new topics.

    Thank you for your attention to this matter.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 12:31

    Hello, Mark,

    We can’t log in with the credentials that you provided https://prnt.sc/mX7EryOsaZb8

    Please go to Appearance > Themes > install and activate the Storefront theme, then do actions that are required to recreate the problem on the checkout page.

    In case the issue persists with Storefront, it means the situation is independent of the activated theme, and we would recommend you to contact woocommerce plugin support https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 08:07

    Hello, @Alpha111,

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 08:01

    Hello, Alpha111,

    Thank you for reaching out and sharing your concerns with us.

    Please provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 07:53

    Hello, Diderino,

    Thank you for contacting us regarding your concern.

    We kindly request that you update your theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , followed by clearing your cache to see if the issue resolves. Should the problem persist, please provide us with temporary wp-admin access so we can further assist you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 07:52

    Hello,

    Thank you for contacting us regarding your concern.

    We kindly request that you update your theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , followed by clearing your cache to see if the issue resolves. Should the problem persist, please provide us with temporary wp-admin access so we can further assist you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 07:49

    Hello, Safe Desires,

    Thank you for getting in touch with us.

    In case you want to use the parent theme, you need to transfer Theme Options, because they are different for these themes: go to Theme Options (when the child theme is activated) > Import/Export > Download the export file. After that activate the parent theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the parent theme.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 07:43

    Hello, Mark,

    Thank you for reaching out to us.

    Could you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

    We face this on your single product page https://prnt.sc/S81BTDvS7Tbx Please contact your hosting provider about this error.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 07:32

    Hello, Safe Desires ,

    Thank you for getting in touch with us.

    Have you tried to contact support of the plugin first?

    Could you provide some screenshots for a better understanding of your request?

    We can recommend some basic steps (independent of the theme) following steps to clean up the residual metadata:
    1. **Backup Your Database**: Before proceeding, ensure you have a complete backup of your WordPress database. This is crucial as it allows you to restore your site to its original state if needed.
    2. **Use a Database Cleanup Plugin**: There are several plugins available that can help you clean up leftover database entries. Plugins like “WP-Optimize” or “Advanced Database Cleaner” are designed for this purpose. They can help you safely delete unused data without affecting the rest of your site.
    3. **Manual Deletion**: If you prefer manual deletion, you can use tools like phpMyAdmin to access your database directly. However, this method requires caution. Only proceed if you are comfortable with database management, or consider seeking assistance from a professional.
    4. **Consult with a Developer**: If the above steps seem daunting, it might be beneficial to consult with a developer who has experience in WordPress and database management. They can ensure that all unwanted metadata is removed correctly and safely.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 07:28

    Hello, vijay singh,

    Thank you for getting in touch with us.

    Please downgrade PHP version to 8.1 and make sure Brands are activated via Theme Options.

    Best Regards,
    8Theme’s Team

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    Viewing 7,320 results - 7,291 through 7,320 (of 68,227 total)
Viewing 30 posts - 7,291 through 7,320 (of 68,227 total)
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