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There is an issue in Product quantity on the cart

This topic has 2 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Rose Tyler

Shehzad Ghazi

Participant

May 30, 2024 at 19:49

Hello,

We just encountered an issue with all the single products, seems like it happened after the last theme update before this it was working fine.

Allow me to explain a bit more detail:

The Button “Add to Cart” is behaving in a way that everytime it is clicked, it is creating a new line.

-By default the quantity is set to 1 “Add to Cart” it makes a line

-Again i click without changing the quaitity it creates separate line

-Now I increase the quantity to 5 and “Add to cart” makes another line with 5 X (item)

so this results in having the same item in 3 lines with total count of 7

Please find the screenshot in the private content area for a better understanding.

I tried deactivating all the plugins issue is still there, After changing the theme issue got fixed, So it is the theme that is causing the issue.

Best,

Please, contact administrator
for this information.

#397436 Copied Theme version: 9.3.11

1 Answer

Rose Tyler

Support staff

May 31, 2024 at 07:18

Hello,

Thank you for reaching out to us.

We have reviewed the issue you reported and found that when the XStore parent theme is activated, the problem does not occur, as shown here: https://prnt.sc/LQTpX4GtnYAf. This suggests that the issue on your site may be caused by custom modifications made in the files of the child theme. We kindly ask you to review your code in that area.

Please note that we are not responsible for any issues arising from modifications that users may implement independently.

Best Regards,
8Theme’s Team

#397461 Copied
Tagged: cart quantity problem, fix woocommerce quantity error, product quantity issue, woocommerce themes troubleshooting, wordpress cart issue, wordpress woocommerce themes
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