The most common errors occur due to low server requirements. We strongly recommend that you contact

This topic has 7 replies, 2 voices, and was last updated 2 weeks ago ago by Rose Tyler

  • Avatar: jockercs
    jockercs
    Participant
    May 30, 2024 at 03:23

    The most common errors occur due to low server requirements. We strongly recommend that you contact your hosting provider to verify and adjust the necessary server settings.

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    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2024 at 07:10

    Hello, jockercs,

    Thank you for getting in touch with us.

    1/Have you connected with your hosting provider? https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

    2/ Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: jockercs
    jockercs
    Participant
    May 31, 2024 at 05:26

    Here you go

    Please contact administrator
    for this information.
    Avatar: jockercs
    jockercs
    Participant
    May 31, 2024 at 05:49

    Is there any plug-in that is not installed?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2024 at 08:19

    Hello, jockercs,

    We’ve disabled some 3rd-party plugins and imported demo content. Please check.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: jockercs
    jockercs
    Participant
    May 31, 2024 at 08:30

    I would like to ask what plug-ins will affect this THEME. I’m afraid that installing new plug-ins in the future will affect the web page.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2024 at 09:13

    Hello, jockercs,

    We hope this message finds you well. We would like to inform you that during import operations, there is a significant load on the server. To mitigate this, we highly recommend disabling any third-party plugins. This action will help reduce the server load and ensure smoother operation during the import process.

    Best Regards,
    8Theme’s Team

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