Hello,

Thank you for reaching out to us.

It appears that you may be attempting to install a theme as a plugin. For a proper installation, please navigate to your dashboard and select Appearance > Themes.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, Fareed Fares,

Thank you for reaching out to us with your concern.

We have noted that you may need to refresh your page after resizing your browser window to ensure optimal functionality (we’ve checked and this is not needed in our Chrome browser).

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, HARITS,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/r9bY_FXgwoIc
To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Please do not disable Brands via Theme Options (we’ve enabled them now https://prnt.sc/TGlLOGVnLN4K) till we get FTP access from you and fix the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Here is a video from your site – https://gyazo.com/000b19af17274b19493c1aeaddd90dd8 All works fine, the issue can be caused by a cache of your browser.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please also provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We are pleased to inform you that the previous issue has been resolved. Kindly verify the fix at your earliest convenience.

However, we are currently unable to establish a connection to the FTP server as per the screenshot provided: https://prnt.sc/mXVbJ6v8vEsc. We kindly request that you provide us with the correct FTP access credentials to enable us to investigate the issue more thoroughly.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Webperform,

Thank you for reaching out to us.

Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

https://prnt.sc/Ij3URrkXT2HD Please test credentials before providing them.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Could you please provide the URL of the page from your screenshot + temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, nigel,

Thank you for reaching out to us with your concern.

We currently do not have the correct wp-admin access to your site, which prevents us from checking your settings.

If you would like to remove the “Shop” from the breadcrumbs, please add the following code to your child-theme/functions.php:
add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

Best Regards,
8Theme’s Team

Hello, Nicolo,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Phil_ACB_Ltd,

We’ve checked the menu on your site and it works fine.

https://prnt.sc/nLz6fO2FTDZj This means you are in the editor, please close the editor and check on a few different real devices.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have noticed that currently, there is only one product listed on your site. We kindly request that you add several more products at varying price points.

Best Regards,
8Theme’s Team

Hello,

Have you tried to add the code to the child theme?

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team