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Viewing 30 posts - 66,121 through 66,150 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 13:21

    Hello,

    The same situation you can see on our demo, dropdown menu work when user hovered element of the main menu. On devices user need to hold finger on the menu item and the dropdown nemu will appear.
    The additional customization is out of our support scope.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 13:10

    Hello,

    Oh I see, if you set brand for some product http://prntscr.com/enw652 it will display on Brand page http://prntscr.com/enw6ur. Unfortunately, there is no possibility display text on the brand page.
    I send this request to our developers.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 12:00

    Hello,

    We’re glad to hear that your issue was solved.
    Feel free to ask if you need any other help. We need wp-admin access to check the effect of code on your site.
    Thank you for the notice.
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 11:52

    Hello,

    We have changed some theme file on your FTP. It mustn’t happen in the future anymore.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 11:42

    Hello,

    Please check it now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 11:32

    Hello,

    Could you clarify what exactly our script case the problem?
    Because now we can only suggest checking all of these:
    http://prnt.sc/enuz6s
    http://prnt.sc/enuzpv
    framework/theme-functions.php
    http://prnt.sc/env0wl
    option-tree/includes/ot-functions-admin.php
    http://prntscr.com/env1xt
    vc_templates/vc_tabs.php
    framework/vc.php
    http://prntscr.com/env2qz

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 11:21

    Hello,

    Could you provide links directly to pages what you mean?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 11:17

    Hello,

    Please see screenshot http://prntscr.com/enuy7c

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 11:13

    Hello,

    Yes, this code help to display the menu as in screenshot http://prntscr.com/enuob5, because change menu to mobile there requires a lot of additional style customization.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 11:09

    Hello,

    You need to set Display location http://prntscr.com/enuuyy

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 11:05

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 11:03

    Hello,

    You’re welcome!
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 11:00

    Hello,

    Unfortunately, our theme doesn’t have it by default. This requires additional customization and code rewriting in the file framework/theme-functions.php etheme_breadcrumbs() function. It is beyond our basic support scope.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 10:51

    Hello,

    Please change previous code to:

    @media (min-width: 992px) and (max-width: 1199px) {
    .menu .menu-full-width .nav-sublist-dropdown ul > li {
        width: 120px;
    }
    .menu-column5.with-image .nav-sublist-dropdown {
        width: 890px !important;
    }
    }

    http://prntscr.com/enuob5

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 10:43

    Hello,

    You can find the latest version here https://www.8theme.com/download-plugins/ .
    Upload the extracted folder via FTP to wp-content/plugins directory.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2017 at 10:38

    Hello,

    You’re welcome!
    I’ve only created one page menu as described in our documentation, set Custom navigation for this page in the block where you had activated One page navigation http://prntscr.com/enuhti. Also, I’ve renamed your block id, because there you couldn’t use gap or big letters.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 17:00

    Hello,

    We only checked theme files on FTP when we couldn’t login in wp-admin. Please, try previous suggestions.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 16:54

    Hello,

    I also can’t login in your wp-admin. Seems you have some problem with WordPress, because when I activate default theme in FTP, we have the same result. Try to contact your hosting provider support or reinstall WordPress.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 16:14

    Hello,

    You’re welcome!
    You need be running PHP 5.6 or higher.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 15:46

    Hello,

    We’re glad to hear that your issue was solved.
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 15:45

    Hello,

    You’re welcome!
    Mobile menu starts from 992px. If you want to change this breakpoint it requires a lot of additional style customization.
    I’ve forwarded this menu issue to our developer team to fix it.
    You can try to add this code in Global Custom CSS:

    @media (min-width: 992px) and (max-width: 1199px) {
        .nav-sublist-dropdown {
            right: -730px !important;
        }
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 15:26

    Hello,

    We’re glad to hear that your issue was solved.
    Have a nice day!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 15:24

    Hello,

    You’ve using the old version of PHP. See screenshot: http://prntscr.com/eniyhj
    Read more about required version of PHP and configuration limits in our documentation:
    https://www.8theme.com/demo/docs/woopress/index.html#!/demo_data_installation
    1.1 Before you start section.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 15:02

    Hello,

    You need to upload font ttf and put it in your child theme.
    This code you need to write in style.css file of your child theme http://prntscr.com/enimd8. Replace the font-family and URL with your own.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 14:49

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 14:34

    Hello,

    Please check the Theme Options > Custom css and Home page. I’ve created and written styles for 2 buttons. Your One-page menu on the Home page is working fine, as in our demo with smooth scrolling, now.
    But if you want the same effect as in your site example, you need to have js and php skills or use some 3-rd party plugins, because our theme does not have this functionality.

    Unfortunately, Eva Kamp isn’t available anymore.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 14:33

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 14:10

    Hello,

    We need a full access to the wp-admin panel to check the issue. Also, provide FTP access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 14:05

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 14:04

    Hello,

    We’re glad to hear that your issue was solved.
    Thank you for the notice.
    Please watch video tutorial https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Menu Set Up)

    Regards,
    Rose Tyler.

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    Viewing 66,150 results - 66,121 through 66,150 (of 68,230 total)
Viewing 30 posts - 66,121 through 66,150 (of 68,230 total)
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