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Strange things happening – Urgent - by fflores

This topic has 21 replies, 2 voices, and was last updated 7 years ago ago by Rose Tyler

fflores

Participant

March 22, 2017 at 11:18

Good Morning!
There are some strange things happening on my website.

1 – When I go to visit a category of a product it appears “Oops! Page not found” – Take a look please: http://www.chiaduterrace.com/product-category/t-shirts/

2- I add a product to the cart and it does not automatically open the checkout, I put it in the Woocommerce settings But it does not. And worse, sometimes it appears that the cart is empty!

Thanks

Please, contact administrator
for this information.

#157499 Copied

20 Answers

Rose Tyler

Support staff

March 23, 2017 at 09:21

Hello,

1. Go to WP-admin panel > Settings > Permalinks > click “Save” button to update the settings.
2. Please check if the problem persists with default Woocommerce theme Storefront, install it in Appearance > Themes and activate. Try to disable all 3-rd party plugins and then check.
Let us know the result.

Regards,
Rose Tyler.

#157642 Copied

fflores

Participant

March 23, 2017 at 12:13

Look, the CPU is always getting maximum .. the hosting company says it’s the site and that nothing can do!
Help me please!

#157672 Copied

Rose Tyler

Support staff

March 23, 2017 at 14:10

Hello,

We need a full access to the wp-admin panel to check the issue. Also, provide FTP access in Private Content.

Regards,
Rose Tyler.

#157704 Copied

fflores

Participant

March 23, 2017 at 14:53

Hi Rose!
I already did everything! I already installed cleaning, malware .. and I can not find anything!
Please help me is urgent .. I will put down the FTP and access data. (private contente)

Thanks

Please, contact administrator
for this information.

#157716 Copied

fflores

Participant

March 23, 2017 at 16:45

Hi.

I do not know what is happening, at this moment I do not have access to “wp-admin”.
The site is visible but I can not access the backoffice .. there must be something that elevate the CPU maximum.

Thanks

#157732 Copied

Rose Tyler

Support staff

March 23, 2017 at 16:54

Hello,

I also can’t login in your wp-admin. Seems you have some problem with WordPress, because when I activate default theme in FTP, we have the same result. Try to contact your hosting provider support or reinstall WordPress.

Regards,
Rose Tyler.

#157734 Copied

fflores

Participant

March 23, 2017 at 16:56

“Wp-admin” has always been working. Since I gave you the access data stopped working .. I noticed that they were moving the folder “theme” and completely lost access. Please correct the situation.
Thanks

#157736 Copied

Rose Tyler

Support staff

March 23, 2017 at 17:00

Hello,

We only checked theme files on FTP when we couldn’t login in wp-admin. Please, try previous suggestions.

Regards,
Rose Tyler.

#157737 Copied

fflores

Participant

March 23, 2017 at 17:14

The site appears and I can not log in to “wp-admin”. It’s been since I gave you the data .. so I ask you to solve the situation. It was all working, only the CPU was peaking. At this moment I can not enter the backoffice .. It’s urgente.
Thanks

#157738 Copied

Rose Tyler

Support staff

March 27, 2017 at 11:00

Hello,

Sorry for the delay in answering.
Seems you changed access so we can’t login and check anything.

Regards,
Rose Tyler.

#157968 Copied

fflores

Participant

March 27, 2017 at 11:27

Hi Rose.
I changed the login because on Friday I had to do the site again .. I had to put all the products from scratch, do the translations ..etc
Since you got into FTP I could no longer access the “wp-admin” page. So please be very careful ..
I saw on your support page that there are more people complaining about CPU high so the problem is not just happening to me.
– I have already changed the PHP version to 7.0;
– I have already written in “wp-config.php” not to save garbage versions.
– I already updated wordpress;
– The hosting company will change the CPU from 512 to 1024MB.

Look, I see that the WPBakery Visual Composer asks to be updated but there is no license code.
If they can not solve the situation I will have to report to Envato and say that the template is very troublesome and does not work properly.

Thanks

Please, contact administrator
for this information.

#157970 Copied

Rose Tyler

Support staff

March 27, 2017 at 13:38

Hello,

Read more about required version of PHP and configuration limits in our documentation:
https://www.8theme.com/demo/docs/woopress/index.html#!/demo_data_installation (1.1 Before you start section.)
You need be running PHP 5.6. Our new theme version will be compatible with 7.0.
You can download Visual Composer latest version here https://www.8theme.com/download-plugins/. Read more in our documentation (3.5 Activation and Purchase Codes)

Regards,
Rose Tyler.

#157989 Copied

fflores

Participant

March 27, 2017 at 14:33

In your documentation it says:
– PHP version: 5.3 or higher;

Can not I have version 7.0?
I have the latest version of your theme.

Why are CPU levels maxed out?

Thanks

#158012 Copied

Rose Tyler

Support staff

March 27, 2017 at 16:13

Hello,

Please use PHP 5.6, because the current themes version isn’t fully compatible with 7.0. Very likely CPU problem is related to it.

Regards,
Rose Tyler.

#158026 Copied

fflores

Participant

March 27, 2017 at 16:42

Okay. Done, php 5.3 and we moved to 1024MB memory, let’s see how website behaves.
Another question. I have the website in 3 languages and the products are always duplicated for the remaining 2 languages.
It turns out that when we see the same category (translated) it says it has no products!
See private content please!

Please, contact administrator
for this information.

#158031 Copied

fflores

Participant

March 27, 2017 at 21:26

In Portuguese and Spanish the shopping page works .. but in English it does not work:
http://chiaduterrace.com/shop/?lang=en

The categories of products are with products inserted there. But the buttons do not work!

Please enter in wp-admin.
Thanks

#158050 Copied

fflores

Participant

March 28, 2017 at 12:40

Why do not you respond to my ticket?

#158096 Copied

Rose Tyler

Support staff

March 28, 2017 at 14:59

Hello,

When I check category page on different languages seems it works fine https://gyazo.com/1b26ab54920c6b6cb3f1e3a6716167e9
Could you please clarify with more details what exactly buttons do not work?

Regards,
Rose Tyler.

#158118 Copied

fflores

Participant

March 28, 2017 at 15:07

Spanigh (NO PRODUCTS): http://chiaduterrace.com/es/tienda/
Portuguese (NO PRODUCTS): http://chiaduterrace.com/colecao/
English (OK): http://chiaduterrace.com/en/shop/

Cpu levels continue at maximum! Look last performance report: https://gtmetrix.com/reports/www.chiaduterrace.com/Qwnhqdgq

Thanks

#158119 Copied
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