Forum Replies Created

Viewing 30 posts - 65,791 through 65,820 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 15:11

    Hello,

    Please check if the problem persists with default Woocommerce theme Storefront.
    Also, provide a link to page where you write a description.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:55

    Hello,

    You can add this code in Custom css:

    .tax-product_cat .page-heading .title {
        color: white;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:51

    Hello,

    Sorry, but FTP credentials are incorrect.
    Please check them.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:49

    Hello, @Arysto, @girlnui,

    Updated, please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:40

    Hello,

    We also need your FTP access.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:26

    Hello,

    We’re glad to hear that your issue was solved.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:22

    Hello,

    You can create prefooter static block http://prntscr.com/eup3up http://prntscr.com/eup477

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:16

    Hello,

    For example, http://prntscr.com/eup0zr http://prntscr.com/eup0t3

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 13:14

    Hello, @Arysto,

    Please wait, we will check the problem.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 13:04

    Hello,

    Sorry, but check access. As you can see on the screenshot, I can’t check Appearance > Themes and plugins http://prntscr.com/euo0v7

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:56

    Hello, @Arysto

    I need full access on your wp-admin http://prntscr.com/eunxkm.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:38

    Hello, @Arysto, @girlnui,

    Please check if WordPress has enough memory on the web server to unzip and upload the contents of the zip file.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:28

    Hello,

    I sent your report to our developers.
    Thank you for the notice.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:24

    Hello,

    Could you please provide wp-admin access in Private Content so we could check it?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:21

    Hello,

    To change widget style you can use custom css, for example, add this code in Theme Options > Custom css:

    .sidebar .order-list .icon-remove:before {
        float: right;
    }
    .sidebar .order-list {
        padding-left: 0;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:10

    Hello,

    I’ve installed Storefront and checked the problem http://prntscr.com/eunbw1.
    As you can see on our demo, add to cart there works fine on mobile, so you need to check 3-rd party plugins and cache on your site.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:00

    Hello, @amets,

    You are welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 11:58

    Hello, @Arysto,

    You created empty FTP account for us. Please give us full access to the site files.
    Thank you.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 11:16

    Hello,

    Sorry for some delay in answering.
    We did not wait to the actual release and were working to update the theme.
    The last release candidate of woocommerce did not include all changes as a final version. So we need more time to prepare all of our themes to update.
    DB was updated by woocommerce, so you can’t correct downgrade version without using backup.
    The legend theme will be updated on this week.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:52

    Hello,

    Please wait 1-2 days.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:50

    Hello,

    Also, provide link to your admin panel and FTP hostname, please.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:39

    Hello, @Arysto,

    You have been answered in original thread https://www.8theme.com/topic/update-failed-royal-theme-3-0-1/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:38

    Hello, @amets,

    You need to create own menu https://www.8theme.com/demo/docs/woopress/#!/primary_menu.
    Go to Settings > Permalinks and click “Save” button. Then check your single product page.
    As you were already told demo data doesn’t contain all demo pages, only the basic ones. Other pages are created with help of Visual Composer editor to show what elements can be used.
    If you need some specific page, please let us know, and we’ll describe how it can be created with Visual Composer.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:25

    Hello,

    Please provide wp-admin and FTP access in Private Content, so we could check the issue.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:22

    Hello, @Henry,

    You have been answered in original thread https://www.8theme.com/topic/problem-installing-royal-v3-0-at-plugins-section/. Please don’t submit additional topics for the same issue. Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:20

    Hello, @thorth219,

    Please use our last theme version and WooCommerce 3.0.1 http://prntscr.com/eum0vh.
    Also, try to disable 3-rd party plugins and then check your issues.
    Let us know the result.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:12

    Hello,

    You can update the theme to 3.0.1 version and WooCommerce to 3.0.1.
    You can follow:
    – Create backup of your files and database before starting update process
    – Activate default theme (Appearance > Themes > install and activate Storefront theme – official WC theme), update WooCommerce plugin and DB
    – Reupload our theme version on FTP
    – Activate royal theme in Appearance > Themes. After theme update, you should skip Setup Wizard and go to Theme Options to enter your purchase code.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:07

    Hello,

    Make sure your server meets the requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).
    Then please provide wp-admin and FTP access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:03

    Hello, @amets,

    As I see, you have 16 pages http://prntscr.com/eulsbb. Is your issue solved?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 09:51

    Hello,

    Thank you for using our theme!
    Yes, all of the users, who had purchased our theme before the new policy, have qualified for lifetime support.

    Regards,
    Rose Tyler.

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    Viewing 65,820 results - 65,791 through 65,820 (of 68,220 total)
Viewing 30 posts - 65,791 through 65,820 (of 68,220 total)
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