Return to previous page

Update Failed Royal Theme 3.0.1 - by Arysto

This topic has 30 replies, 3 voices, and was last updated 7 years ago ago by Rose Tyler

Arysto

Participant

April 9, 2017 at 18:26

Hello,

Thank you for updating the Royal Theme but it can not be updated.
I receive this mesage: Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Please advise how should I proceed.

Thank you in advance !

Regards,

Arysto

#159250 Copied Theme version: Royal Theme 3.0.1 WooCommerce version: 3.0.1

29 Answers

girlnui

Participant

April 10, 2017 at 05:47

me to

#159264 Copied

Rose Tyler

Support staff

April 10, 2017 at 10:25

Hello,

Please provide wp-admin and FTP access in Private Content, so we could check the issue.

Regards,
Rose Tyler.

#159292 Copied

Arysto

Participant

April 10, 2017 at 10:45

data required

Please, contact administrator
for this information.

#159297 Copied

Rose Tyler

Support staff

April 10, 2017 at 10:50

Hello,

Also, provide link to your admin panel and FTP hostname, please.

Regards,
Rose Tyler.

#159298 Copied

Arysto

Participant

April 10, 2017 at 10:53

data required 2

Please, contact administrator
for this information.

#159301 Copied

girlnui

Participant

April 10, 2017 at 10:54

Please help me on the same issue.
Thank You

Please, contact administrator
for this information.

#159304 Copied

Arysto

Participant

April 10, 2017 at 11:27

data required 3

Please, contact administrator
for this information.

#159317 Copied

Rose Tyler

Support staff

April 10, 2017 at 11:58

Hello, @Arysto,

You created empty FTP account for us. Please give us full access to the site files.
Thank you.

Regards,
Rose Tyler.

#159322 Copied

Arysto

Participant

April 10, 2017 at 12:01

data requests 4

Please, contact administrator
for this information.

#159324 Copied

Rose Tyler

Support staff

April 10, 2017 at 12:38

Hello, @Arysto, @girlnui,

Please check if WordPress has enough memory on the web server to unzip and upload the contents of the zip file.

Regards,
Rose Tyler.

#159331 Copied

Arysto

Participant

April 10, 2017 at 12:41

data request 5

Please, contact administrator
for this information.

#159334 Copied

Rose Tyler

Support staff

April 10, 2017 at 12:56

Hello, @Arysto

I need full access on your wp-admin http://prntscr.com/eunxkm.

Regards,
Rose Tyler.

#159337 Copied

Arysto

Participant

April 10, 2017 at 12:59

data required 6

Please, contact administrator
for this information.

#159338 Copied

Rose Tyler

Support staff

April 10, 2017 at 13:04

Hello,

Sorry, but check access. As you can see on the screenshot, I can’t check Appearance > Themes and plugins http://prntscr.com/euo0v7

Regards,
Rose Tyler.

#159339 Copied

Arysto

Participant

April 10, 2017 at 13:08

data required 7

Please, contact administrator
for this information.

#159341 Copied

Rose Tyler

Support staff

April 10, 2017 at 13:14

Hello, @Arysto,

Please wait, we will check the problem.

Regards,
Rose Tyler.

#159342 Copied

Arysto

Participant

April 10, 2017 at 13:16

data required 8

Please, contact administrator
for this information.

#159343 Copied

girlnui

Participant

April 10, 2017 at 13:34

This information is my host.

Please, contact administrator
for this information.

#159345 Copied

Rose Tyler

Support staff

April 10, 2017 at 14:49

Hello, @Arysto, @girlnui,

Updated, please check.

Regards,
Rose Tyler.

#159361 Copied
1 2

Viewing 20 results - 1 through 20 (of 30 total)