Return to previous page

When updating product variations error - by frmaninc

This topic has 19 replies, 2 voices, and was last updated 7 years ago ago by Rose Tyler

frmaninc

Participant

March 31, 2017 at 05:54

hi

when we are updating product variations, like prices and colours. It will not be successful at first, it ran for a long time and nothing happen. And we need to refresh the page, and than the system will capture the update.
But the update can only be done one at a time, when multiple variations are input the system will only capture one only. hence updated has become time consuming.

we tried to disable plugin to check for conflicts but to no success

Please advise

Please, contact administrator
for this information.

#158421 Copied Theme version: royal8

18 Answers

Rose Tyler

Support staff

March 31, 2017 at 11:05

Hello,

I’ve checked your site and saw the same situation with official WooCommerce theme – Storefront.
When I disabled all 3rd-party plugins, updating product variations got working.
Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

Regards,
Rose Tyler.

#158439 Copied

frmaninc

Participant

April 5, 2017 at 14:35

hi

We are now having issue with

1) the media file uploader. it is showing the page below instead of the usual grip format. Even when we use this format the new product image does not load.

http://prnt.sc/esqwh3

2.) Single product page seem disable, can’t add prices and attributes.
3.) the return and exchange/reviews/additional product information was somehow reset to default and unable click in the single product page.
4.) The single product page image is also not able to zoom when the mouse is hovering above it.

please advise.

#158839 Copied

Rose Tyler

Support staff

April 6, 2017 at 13:41

Hello,

Compatibility of our theme with WC 3.0 will be added in a new theme update. Don’t update WC plugin before theme update. If you have already done this, please, downgrade WC plugin version or wait for the next theme update.
Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

Regards,
Rose Tyler.

#158958 Copied

frmaninc

Participant

April 10, 2017 at 08:25

Hi

Is the update ready? Reading from the forum, seem like there were more than 1 update. Which is the latest? I received only 1 email notification from envato on 7 April.

Please advise

#159267 Copied

Rose Tyler

Support staff

April 10, 2017 at 10:12

Hello,

You can update the theme to 3.0.1 version and WooCommerce to 3.0.1.
You can follow:
– Create backup of your files and database before starting update process
– Activate default theme (Appearance > Themes > install and activate Storefront theme – official WC theme), update WooCommerce plugin and DB
– Reupload our theme version on FTP
– Activate royal theme in Appearance > Themes. After theme update, you should skip Setup Wizard and go to Theme Options to enter your purchase code.

Regards,
Rose Tyler.

#159287 Copied

frmaninc

Participant

April 11, 2017 at 06:35

where is the theme to 3.0.1 version and WooCommerce to 3.0.1??

all i see is 3.0

#159448 Copied

Rose Tyler

Support staff

April 11, 2017 at 08:13

Hello,

I’ve sent new theme version to your registration email.
WooCommerce you can find – https://ru.wordpress.org/plugins/woocommerce/

Regards,
Rose Tyler.

#159476 Copied

frmaninc

Participant

April 11, 2017 at 10:23

hi

may i ask also, if you have a team that help customer do the updates? My developer has gone rogue:(

#159519 Copied

frmaninc

Participant

April 12, 2017 at 14:31

hi

i have manage to update both the theme and woocommerce to 3.0.1.

but the single product page attribute and variations is not working. It hangs when any of it is selected.

Please advise.

#159792 Copied

Rose Tyler

Support staff

April 12, 2017 at 14:38

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated.
Try to disable 3-rd party plugins and update Visual Composer plugin https://www.8theme.com/download-plugins/page/2/. Then check.
Let us know the result.

Regards,
Rose Tyler.

#159795 Copied

frmaninc

Participant

April 13, 2017 at 06:39

hi

we narrow down to “Ultimate Addons for Visual Composer” giving issue. But it seem the plugin is already updated to the latest version, but it will still causes conflict with the theme.

and must we purchase the bakery visual composer to update it?

Please advise.

#159890 Copied

Rose Tyler

Support staff

April 13, 2017 at 07:40

Hello, @frmaninc,

You can find new plugin version https://www.8theme.com/download-plugins/page/2/.
Please, provide wp-admin access in Private Content.

Regards,
Rose Tyler.

#159899 Copied

frmaninc

Participant

April 13, 2017 at 08:26

Hi

as requested

Please, contact administrator
for this information.

#159913 Copied

Rose Tyler

Support staff

April 13, 2017 at 12:35

Hello,

Please update WPBakery Visual Composer plugin.

Regards,
Rose Tyler.

#159977 Copied

frmaninc

Participant

April 15, 2017 at 04:34

must we purchase the bakery visual composer to update it?

#160216 Copied

Rose Tyler

Support staff

April 18, 2017 at 07:18

Hello,

You can download plugin https://www.8theme.com/download-plugins/page/2/
, and update via FTP, just replace the folder with new update in wp-content/plugins/.

All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

Regards,
Rose Tyler.

#160326 Copied

frmaninc

Participant

April 19, 2017 at 16:08

hi

after the update the “Ultimate Addons for Visual Composer” the attribute and variation is not working again. it load forever. we have disable it, in order for us to update our products.

Please advise.

Please, contact administrator
for this information.

#160584 Copied

Rose Tyler

Support staff

April 20, 2017 at 07:23

Hello,

You can try to disable the WooComposer module(deprecated) from Ultimate setting.

Regards,
Rose Tyler.

#160647 Copied
Viewing 19 results - 1 through 19 (of 19 total)