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Shopping Cart empty on ios, but fine in Browser

This topic has 6 replies, 2 voices, and was last updated 7 years ago ago by Rose Tyler

Lionel Cherruault

Participant

April 6, 2017 at 16:27

Shopping on my phone will add and register items in the shopping cart icon, but when I go to my cart, I get the ‘your shopping cart is empty’ message, any help would be greatly appreciated!

#158976 Copied Theme version: 1.71 WooCommerce version: 2.6.14

5 Answers

Rose Tyler

Support staff

April 7, 2017 at 13:02

Hello,

Could you please provide wp-admin access in Private Content so we could check it?

Regards,
Rose Tyler.

#159109 Copied

Lionel Cherruault

Participant

April 7, 2017 at 15:33

Dear Rose, thank you for your reply, the logins are in private content.

Lionel

Please, contact administrator
for this information.

#159137 Copied

Rose Tyler

Support staff

April 7, 2017 at 15:57

Hello,

I’ve checked your site and saw the same situation with official WooCommerce theme – Storefront. We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.

Regards,
Rose Tyler.

#159140 Copied

Lionel Cherruault

Participant

April 7, 2017 at 16:59

Dear Rose,
Are you saying that because this problem is occurring on the Woocommerce storefront theme as well as the EightTheme it is not your concern? I do not have storefront installed on my server.
If the above is what you are saying then your Theme is of absolutely no value whatsoever to anyone unless their intention is to only have a shop serving customers on their computers, only. Which in this day and age seems very dubious.
Pleas reply in full wit more detail, if this is not resolvable please say so.

Lionel

#159144 Copied

Rose Tyler

Support staff

April 10, 2017 at 12:10

Hello,

I’ve installed Storefront and checked the problem http://prntscr.com/eunbw1.
As you can see on our demo, add to cart there works fine on mobile, so you need to check 3-rd party plugins and cache on your site.

Regards,
Rose Tyler.

#159325 Copied
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