Forum Replies Created

Viewing 30 posts - 65,611 through 65,640 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 15:16

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 15:15

    Hello,

    Please read this article https://www.themepunch.com/faq/video-not-showing-up-on-mobile/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 15:10

    Hello,

    As I see you are using new woocommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it. Thank you for understanding.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 15:05

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 15:03

    Hello,

    I’ve added this code in Custom css:

    .home .header-type-3.slider-overlap {
        background: transparent;
    }
    .st-content {
        background: #cecece;
    }

    Please clear browser cache and check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 14:55

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 14:55

    Hello,

    You’re welcome!
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 14:52

    Hello,

    As I see, Breadcrumbs background option works fine http://prntscr.com/evziuq.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 14:44

    Hello,

    The problem with tabs is related to new WooCommerce version.
    The next theme update should be in 1-2 days.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 14:40

    Hello,

    I’ve checked it and seems it works fine.
    Try to clear cache and then check.
    What browser and browser version do you use?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 14:33

    Hello,

    1. You can add this code in Theme Options > Custom css:

    .single-product .product_meta {
        display: none;
    }
    .single-product .menu-social-icons {
        margin-top: 15px;
    }

    2, 6. As I see you are using new woocommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it. Thank you for understanding.
    4. To change that text you need edit the file wp-content/plugins/woocommerce/templates/single-product/tabs/description.php. Also, you can read this article of Woocommerce documentation:
    https://docs.woothemes.com/document/editing-product-data-tabs/
    5. It requires additional customization in files which is beyond our basic support scope.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 13:57

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 13:55

    Hello,

    Oh I see, you need also edit /wp-content/themes/royal/woocommerce/single-product/product-image.php file http://prntscr.com/evyqfv

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 13:46

    Hello,

    When I disabled all 3rd-party plugins, map got working.
    Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 13:37

    Hello,

    The problem is related to your child theme.
    When parent theme is activated promo popup works properly.
    Please check the changes you made in the child theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 13:30

    Hello, @Rin,

    1. Our latest theme version is 3.0.1 and compatibility with WooCommerce 3.0.1.
    You can try to disable 3-rd party plugins and check issues.
    2. A message about required plugins you can see on the top of the plugins page. https://www.8theme.com/demo/docs/royal/#!/external_plugins
    3. Please read https://www.8theme.com/demo/docs/royal/#!/2_child_theme
    https://codex.wordpress.org/Child_Themes

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 12:58

    Hello,

    Our latest theme version is 3.0.1 and compatibility with WooCommerce 3.0.1.
    Did you try to disable 3-rd party plugins and check your issues then?
    Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 12:46

    Hello,

    As I see, on your screenshot, you commented this code https://www.w3schools.com/html/html_comments.asp
    Please change it.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 12:35

    Hello,

    Please update WPBakery Visual Composer plugin.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 12:31

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated.
    Try to disable 3-rd party plugins. Then check.
    Let us know the result and provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 12:21

    Hello,

    1. https://www.8theme.com/topic/full-wide-category-header-with-sidebar/
    2. You can add Wishlist link in wp-content/themes/royal/headers/parts/top-bar.php. We recommend to make changes in the child theme https://codex.wordpress.org/Child_Themes because you’ll lose all modifications after each theme update.
    3. Unfortunately, there is no such option. You may try to use some plugin, for example, WooCommerce Checkout Manager.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 12:03

    Hello,

    Yes. We are planning to realize the update within a month.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 11:04
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 11:00

    Hello,

    I can’t connect to your FTP.
    But very likely, you didn’t replace this string <script type="text/javascript" src="https://maps.googleapis.com/maps/api/js?sensor=false"></script> but added this
    <script type="text/javascript" src="https://maps.googleapis.com/maps/api/js?key=YOUR_API_KEY&sensor=false"></script>
    Please check it, you need delete the old string.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 10:57

    Hello,

    Please wait for the theme update.
    Also, I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 10:39

    Hello,

    As I see you are using new woocommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it. Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 10:32

    Hello,

    I’ve only added !important; to previous code http://prnt.sc/evw8yr.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 10:30

    Hello,

    Try to disable 3-rd party plugins and update Visual Composer plugin https://www.8theme.com/download-plugins/page/2/. Then check.
    Let us know the result.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 10:26

    Hello,

    Please check it now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 10:18

    Hello,

    Unfortunately, our theme doesn’t have such option by default. You have to use SEO plugin.

    Regards,
    Rose Tyler.

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    Viewing 65,640 results - 65,611 through 65,640 (of 68,221 total)
Viewing 30 posts - 65,611 through 65,640 (of 68,221 total)
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