Page 2186 – 8theme.com

Forum Replies Created

Viewing 30 posts - 65,551 through 65,580 (of 68,221 total)

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Rose Tyler

Support staff

April 18, 2017 at 09:50

Hello,

Thank you for using our theme!
It is https://www.8theme.com/demo/xmarket-wo/?post_type=product shop page on our demo http://prnt.sc/exrfae
Could you please provide wp-admin access in Private Content so we could check your issue?

Regards,
Rose Tyler.

#160361 Copied In reply to: shortcode for product_category not working

Rose Tyler

Support staff

April 18, 2017 at 09:40

Hello,

If you are using default theme contact form element then you need to edit the wp-content/themes/classico/framework/shortcodes/contact_form.php file. It would be better to use child theme https://codex.wordpress.org/Child_Themes to make changes in theme source files.
In other way you can create your custom contact form using “Contact Form 7” plugin which is already installed in your Dashboard.

Regards,
Rose Tyler.

#160359 Copied In reply to: How to edit 8theme contact form?

Rose Tyler

Support staff

April 18, 2017 at 09:37

Hello,

Please don’t upgrade WC on your site at this moment. Please, wait for theme update. It will be released within this week.

Regards,
Rose Tyler.

#160356 Copied In reply to: Update Woocommerce 3.0.3

Rose Tyler

Support staff

April 18, 2017 at 09:34

Hello,

Thank you for using our theme!
What exactly problems do you mean?

Regards,
Rose Tyler.

#160355 Copied In reply to: woocommerce update error
Rose Tyler

Support staff

April 18, 2017 at 09:32
Hello,

Please add this code in Theme Options > Custom css to remove default background:

.white-popup-block{ background:none; }

Also, provide a screenshot of your issue.
We’ll release new update during this week.

Regards,
Rose Tyler.
#160354 Copied In reply to: Promo Popup causes issue with SSL
Rose Tyler

Support staff

April 18, 2017 at 09:18

Hello,

I’ve followed this documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
To translate theme go to Loco Translate > Themes > WooPress – 8theme WordPress theme > Spanish (Spain) > http://prntscr.com/exr2s9

Regards,
Rose Tyler.

#160352 Copied In reply to: Header Configuration

Rose Tyler

Support staff

April 18, 2017 at 09:11

Hello,

Thank you for using our theme!
1. You can add your text in category description or header http://prntscr.com/exqyzw and then edit woocommerce/archive-product.php file, change position of this line
or this one to http://prntscr.com/eqsa2g
Make your changes in the child theme to prevent losing them after theme update https://8theme.com/demo/docs/woopress/index.html#!/3_child_theme.
2. You need use “Woocommerce Layered Nav” widget to show attributes filter.
3. Unfortunately, there is no such possibility by default. You can edit header.php file and use customization of the default theme files in the child theme. Please read how to create the child https://www.8theme.com/demo/docs/legenda/index.html#!/child_theme
4. Shop, Cart, Checkout and My Account pages are WooCommerce pages and you should install them after WooCommerce plugin installation https://docs.woothemes.com/document/woocommerce-pages/
5. Please read this topic https://www.8theme.com/topic/full-width-instagram/
6. You can use Custom css and media query to change style on mobile. How to create custom.css you can watch in this tutorial https://youtu.be/Qok2zRedRMY
7. Please read here how to add icons to menu:
http://wptavern.com/how-to-easily-add-icons-to-menus-in-wordpress
8. Try to change images sizes in Woocommerce > Settings > Products > Display and then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/.
https://docs.woocommerce.com/document/fixing-blurry-product-images/

Regards,
Rose Tyler.

#160350 Copied In reply to: Few questions

Rose Tyler

Support staff

April 18, 2017 at 08:38

Hello,

Please, wait for theme update, it will be fixed.
Sorry for inconveniences.

Regards,
Rose Tyler.

#160349 Copied In reply to: Add to Cart Pop Up Not Displaying Product Title

Rose Tyler

Support staff

April 18, 2017 at 08:36

Hello,

Please wait for the theme update, it will be fixed.

Regards,
Rose Tyler.

#160348 Copied In reply to: Conflict/ bug in etheme.js

Rose Tyler

Support staff

April 18, 2017 at 08:31

Hello,

You’re welcome!

Regards,
Rose Tyler.

#160346 Copied In reply to: social media sharing

Rose Tyler

Support staff

April 18, 2017 at 08:28

Hello,

To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins).
To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.

Regards,
Rose Tyler.

#160345 Copied In reply to: missed plugin

Rose Tyler

Support staff

April 18, 2017 at 08:26

Hello,

Please provide us with wp-admin and FTP credentials in private content area.
Very likely, DB was updated by woocommerce, so you can’t correct downgrade version without using backup.

Regards,
Rose Tyler.

#160344 Copied In reply to: VERY VERY URGENT: Last multi-problem version

Rose Tyler

Support staff

April 18, 2017 at 08:18

Hello,

I’ve checked your shop and seen the same issue with some others simple products.
You can try to disable 3-rd party plugins and check issues.
Also, very likely problem was caused by new WooCommerce version. Our latest theme version is 3.0.1 and it is compatible with WooCommerce 3.0.1

Regards,
Rose Tyler.

#160343 Copied In reply to: One product not adding to cart.

Rose Tyler

Support staff

April 18, 2017 at 08:09

Hello,

The latest theme version you can download on Themeforest https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=3
It is compatible with WooCommerce 3.0.1.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!

Regards,
Rose Tyler.

#160341 Copied In reply to: Update Royal

Rose Tyler

Support staff

April 18, 2017 at 08:08

Hello,

You’re welcome!
Have a nice day.

Regards,
Rose Tyler.

#160339 Copied In reply to: Update Failed Royal Theme 3.0

Rose Tyler

Support staff

April 18, 2017 at 08:06

Hello,

Your site is under maintenance mode. Please provide wp-admin access in Private Content.

Regards,
Rose Tyler.

#160338 Copied In reply to: Screets Chat button Position

Rose Tyler

Support staff

April 18, 2017 at 08:04

Hello,

What Woocommerce and theme version do you use?

Regards,
Rose Tyler.

#160336 Copied In reply to: Added to cart popup: Since version 2.9 the loading circle disappeared

Rose Tyler

Support staff

April 18, 2017 at 08:01

Hello,

Please update royal theme to 3.0.1 version, it is compatible with WooCommerce 3.0.1.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!

Regards,
Rose Tyler.

#160335 Copied In reply to: Outdated copies of WooCommerce templates

Rose Tyler

Support staff

April 18, 2017 at 07:59

Hello,

Our latest theme version is 3.0.1 and it is compatible with WooCommerce 3.0.1 and WP 4.7.3.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!

Regards,
Rose Tyler.

#160333 Copied In reply to: wordpress, Royal and woocommerce Updates

Rose Tyler

Support staff

April 18, 2017 at 07:54

Hello,

You can send me the link to screenshot or use one of the additional programs, for example, Lightshotscreenshot to share the screenshot.

Regards,
Rose Tyler.

#160332 Copied In reply to: Home page Works but when you click on a product it goes to a white page

Rose Tyler

Support staff

April 18, 2017 at 07:51

Hello,

We’ll release new update during this week. Did you face compatibility issues on your site or just notices about out of date files?

Regards,
Rose Tyler.

#160331 Copied In reply to: Woocommerce 3.0.2….

Rose Tyler

Support staff

April 18, 2017 at 07:45

Hello,

Yes, you should skip Setup Wizard and go to Theme Options to activate theme using your purchase code http://prnt.sc/d23p2c

Regards,
Rose Tyler.

#160330 Copied In reply to: Update Failed Royal Theme 3.0

Rose Tyler

Support staff

April 18, 2017 at 07:31

Hello,

The latest theme version you can download on Themeforest https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=3
It is compatible with WooCommerce 3.0.1.

Regards,
Rose Tyler.

#160329 Copied In reply to: Update Royal

Rose Tyler

Support staff

April 18, 2017 at 07:28

Hello,

We are working on some improvements on our site. All our products are available on ThemeForest as always! Don’t worry. It’s a temporary inconvenience.

Regards,
Rose Tyler.

#160328 Copied In reply to: Is Royal theme dead?

Rose Tyler

Support staff

April 18, 2017 at 07:26

Hello,

Our latest theme version is 3.0.1 and it is compatible with WooCommerce 3.0.1.
Please, wait to new theme update.

Regards,
Rose Tyler.

#160327 Copied In reply to: Pretty simple question.

Rose Tyler

Support staff

April 18, 2017 at 07:18

Hello,

You can download plugin https://www.8theme.com/download-plugins/page/2/
, and update via FTP, just replace the folder with new update in wp-content/plugins/.

All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

Regards,
Rose Tyler.

#160326 Copied In reply to: when updating product variations error

Rose Tyler

Support staff

April 18, 2017 at 07:15

Hello,

It’s created with Essential Grid. https://www.8theme.com/demo/docs/royal/index.html#essential_grid
Also read plugin documentation
https://www.themepunch.com/essgrid-doc/essential-grid-documentation/

Regards,
Rose Tyler.

#160325 Copied In reply to: Even Grid Cleveland

Rose Tyler

Support staff

April 14, 2017 at 16:56

Hello,

You’re welcome!
Have a nice day.

Regards,
Rose Tyler.

#160193 Copied In reply to: Header Menu Problem Again

Rose Tyler

Support staff

April 14, 2017 at 15:34

Hello,

The previous code doesn’t relate to revolution slider.
Please check slider now.

Regards,
Rose Tyler.

#160186 Copied In reply to: Currency and language switcher in a single line

Rose Tyler

Support staff

April 14, 2017 at 15:27

Hello,

I’ve checked one of problems with official WC theme – Storefront.
Because we are able to help only in case problem appears with our theme only and works fine with Storefront.
But I didn’t create any folder. Maybe you had had this plugin before.
Sorry for some inconveniences.

Regards,
Rose Tyler.

#160185 Copied In reply to: Why have you guys miss-used my private content details?
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Viewing 65,580 results - 65,551 through 65,580 (of 68,221 total)

Viewing 30 posts - 65,551 through 65,580 (of 68,221 total)

← 1 2 3 … 2,185 2,186 2,187 … 2,273 2,274 2,275 →

Forum Replies Created

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