Hello,

If you are using default theme contact form element then you need to edit the wp-content/themes/classico/framework/shortcodes/contact_form.php file. It would be better to use child theme https://codex.wordpress.org/Child_Themes to make changes in theme source files.
In other way you can create your custom contact form using “Contact Form 7” plugin which is already installed in your Dashboard.

Regards,
Rose Tyler.

Hello,

Thank you for using our theme!
What exactly problems do you mean?

Regards,
Rose Tyler.

Hello,

I’ve followed this documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
To translate theme go to Loco Translate > Themes > WooPress – 8theme WordPress theme > Spanish (Spain) > http://prntscr.com/exr2s9

Regards,
Rose Tyler.

Hello,

Please, wait for theme update, it will be fixed.
Sorry for inconveniences.

Regards,
Rose Tyler.

Hello,

You’re welcome!

Regards,
Rose Tyler.

Hello,

Please provide us with wp-admin and FTP credentials in private content area.
Very likely, DB was updated by woocommerce, so you can’t correct downgrade version without using backup.

Regards,
Rose Tyler.

Hello,

The latest theme version you can download on Themeforest https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=3
It is compatible with WooCommerce 3.0.1.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!

Regards,
Rose Tyler.

Hello,

Your site is under maintenance mode. Please provide wp-admin access in Private Content.

Regards,
Rose Tyler.

Hello,

Please update royal theme to 3.0.1 version, it is compatible with WooCommerce 3.0.1.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!

Regards,
Rose Tyler.

Hello,

You can send me the link to screenshot or use one of the additional programs, for example, Lightshotscreenshot to share the screenshot.

Regards,
Rose Tyler.

Hello,

Yes, you should skip Setup Wizard and go to Theme Options to activate theme using your purchase code http://prnt.sc/d23p2c

Regards,
Rose Tyler.

Hello,

We are working on some improvements on our site. All our products are available on ThemeForest as always! Don’t worry. It’s a temporary inconvenience.

Regards,
Rose Tyler.

Hello,

You can download plugin https://www.8theme.com/download-plugins/page/2/
, and update via FTP, just replace the folder with new update in wp-content/plugins/.

All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

Regards,
Rose Tyler.

Hello,

You’re welcome!
Have a nice day.

Regards,
Rose Tyler.

Hello,

I’ve checked one of problems with official WC theme – Storefront.
Because we are able to help only in case problem appears with our theme only and works fine with Storefront.
But I didn’t create any folder. Maybe you had had this plugin before.
Sorry for some inconveniences.

Regards,
Rose Tyler.